Storyminers

AUGUST 24, 2020

Feedspot has a team of over 25 experts whose goal is to discover and rank popular blogs, podcasts and youtube channels in several niche categories. With millions of blogs on the web, finding influential bloggers in a niche industry is a hard problem to address. Blog post frequency(freshness). Domain authority.

Blog 59

Blog 2020 Social Media Customer Experience 59

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Blog 82

Blog White Paper Customer Service Webinar 82

CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog. Lincoln Murphy is a leading customer success consultant, keynote speaker, and author. Intercom Blog. Intercom has an amazing blog that is dedicated to customer success.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

transcosmos Information Systems

FEBRUARY 20, 2017

From topics like working with an outsourced customer support to the latest trends and sought-after practices in the industry, here are 13 more customer service blogs you need to bookmark now! The Groove HQ blog is a goldmine for customer service reads that are useful and engaging. Apart from the ones we’ve listed in 2015 ).

Blog 98

Blog Customer Service E Commerce E-support 98

NetBase

JANUARY 16, 2019

With the recent Instagram listening API updates, one challenge facing brands and agencies looking to leverage Instagram content for social insights is the authorization requirements necessary to monitor their organization’s business channels. Access Levels & Authorizations. New NetBase Instagram Authorization Manager.

Management 58

Management Download Social Media Insights 58

Customer Bliss

DECEMBER 28, 2017

As we all take the time to think about improving strategies for focusing on customer-driven growth, join me as we revisit 5 of my most popular blog posts of the year. The year is almost over, and I’m sure many of you are setting goals for 2018 if you haven’t done so already. Click To Tweet.

2017 141

2017 Blog Customer Experience Chief Customer Officer 141

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. No fooling!

Blog 83

Blog Leadership Travel Consulting 83

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

2018 89

2018 Blog Average Handle Time 2019 89

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

2019 65

2019 Blog 2020 Leadership 65

ShepHyken

AUGUST 9, 2019

He is a bestselling author, speaker, entrepreneur and founder of The Happionaire Way. The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. Yogesh Chabria is a world-renowned leader in the field of human potential. To find out more visit www.happionaire.com. Read Shep’s latest Forbes article: .

Blog 116

Blog Seminar Hotels Customer Satisfaction 116

One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon. The post 3 One Millimeter Mindset Professional Goals Blog Posts appeared first on Babette Ten Haken.

Blog 77

Blog Innovation Leadership 2021 77

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. She is a Conference and Workshop Presenter, Executive Coach and Author based in Australia. It’s a great example of how not to give excellent customer service!

Blog 108

Blog Hotels Workshop 2016 108

Peter Lavers

JANUARY 15, 2020

A recent blog on trust that was co-authored with Mark Hollyoake is highlighted in the article, and you can check out the other nineteen blogs/bloggers by clicking here. Please get in touch if you’d like Peter’s assistance with creating and improving a distinctive and profitable omni-channel 21st Century customer experience!

Blog 52

Blog Customer Service 2020 Customer Centricity 52

ShepHyken

OCTOBER 12, 2018

Bell is a renowned keynote speaker and the author of several national best-selling books. The post Guest Blog: What Time Does Amazon Close? What can you do to make your customers’ experiences amazingly convenient? Start by reading a copy of Shep’s new book. Then, go to work implementing the countless techniques he advocates.

Blog 92

Blog Banking Books Hospitality 92

Customers That Stick

JULY 13, 2018

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Customers 134

Customers Blog Customer Service 134

ShepHyken

MARCH 31, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. Many people think of employee empowerment as giving people authority to serve their customers, but that’s only part of it. Empowerment consists of three things: Authority. Procedures.

Blog 93

Blog Culture Loyalty Programs Customer Service Representative 93

ShepHyken

FEBRUARY 3, 2017

This week on our Friends on Friday guest blog post my colleague, Chip Bell, shares his concept of kaleidoscope service with some great examples. Bell is a renowned keynote speaker and the author of several best-selling books. The post Guest Blog: Kaleidoscope Service appeared first on Shep Hyken. Shep Hyken.

Blog 69

Blog Hotels Innovation Books 69

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Blog 93

Blog Social Media Retail Insights 93

ShepHyken

OCTOBER 11, 2019

As a reader of Shep’s blog, I’ll assume you know you’re in the people business. A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. is a professional speaker and chief experience officer at The Michelli Experience.

Blog 95

Blog Technology 2008 Customer Experience 95

ShepHyken

SEPTEMBER 13, 2019

For any new issue faced, be sure to first test it in your own environment and then remember to author a knowledge base article so in future others are able to find answers to the problem without having to get in touch with someone. . Pointing customers to an article equips them with the information they need to address the issue themselves.

Blog 108

Blog Customer Experience Article Document 108

Comm100

OCTOBER 19, 2022

Authentication and Authorization. The post Guest Blog: 10 Chatbot Features That Make Your Bot More Helpful to Customers appeared first on Comm100. Your data security plan should include these four elements: End-to-end Encryption. A chatbot should prevent anyone other than the sender and recipient from accessing the message.

Blog 86

Blog Omnichannel Interaction Measurement 86

ijgolding

SEPTEMBER 19, 2016

It does not matter who you are; where you have come from; how prominent your education was; what your job title is; how much you are paid – EVERYONE must understand the need to EARN authority within their business. Since that time, EARNING authority has become a core element of my personal strategy in any situation.

Customer Experience Professionals 85

Customer Experience Professionals Customer Experience 2016 2010 85

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Author: Pauline Ashenden - Demand Generation Manager A lot has been said about the importance of digital transformation in business today, including in customer experience. Published on: August 05, 2022.

2022 148

2022 B2B Blog Article 148

Beyond Philosophy

DECEMBER 23, 2015

The Chief Customer Officer Council has determined that the CCO role, in part because its requirements, authority and scope are being constantly reworked almost in real-time, have the shortest life-span of any senior executive, with an average tenure of less than 29 months. Five Core Areas of Functional Responsibility.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Consulting Loyalty 100

TechSee

JUNE 16, 2022

His achievements speak for themselves, from driving return authorizations approvals to 24 hours from 30 days, to reducing Monthly Abandon Rate to 3% from 20-30%. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

JANUARY 25, 2019

Dr. Marlene Caroselli is an author, keynoter, and corporate trainer who writes extensively about education, business, self-improvement, and careers and has adjuncted at UCLA and National University. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken.

Customer Satisfaction 115

Customer Satisfaction Blog Books Customer Service Representative 115

transcosmos Information Systems

OCTOBER 22, 2015

Ideally, reading customer service blogs is an essential step to accelerate the success of your business. So here we compiled 20 of the best customer service blogs we follow, and we suggest you subscribe or bookmark to them too, that is, if you haven’t yet! Check out last year’s top Customer Service blogs here.

Blog 70

Blog 2015 Customer Service E Commerce 70

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.

Customer Service 116

Customer Service 2023 Blog Article 116

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. Stewart and Patricia O’Connell are the authors of Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight , published on November 29, 2016 by HarperBusiness, an imprint of HarperCollins Publishers. Shep Hyken . LOW ↔ HIGH.

Blog 126

Blog Management Hotels 2016 126

ShepHyken

FEBRUARY 23, 2018

She is the international author of two books, Daily Enlightenments and The Art of Good Habits , holder of two patents, founder of Conscious Living Online Community , and an award-winning blogger. The post Guest Blog: 3 Key Principles for Customer Satisfaction appeared first on Shep Hyken. Read Shep’s latest Forbes Article: L.L.

Customer Satisfaction 92

Customer Satisfaction Blog Exceptional Customer Service Employee Experience 92

ShepHyken

NOVEMBER 9, 2018

Virtual web assistants can help to monitor and maintain warehouse inventory levels, shipment tracking notifications, product return authorizations, and many other important aspects of database management. At the fundamental level, most organizations maintain a corporate blog and regularly contribute to its development.

Blog 94

Blog E Commerce E-support Article 94

ShepHyken

MAY 19, 2017

Jay Baer , board of Advisors for ServiceGuru and one of the top social media consultants in the country and author of Hug your Haters, said it best that customer service is the new marketing. The post Guest Blog: Speed Saves Relationships appeared first on Shep Hyken.

Blog 73

Blog Social Media 2012 Article 73

Eptica

OCTOBER 13, 2023

Date: Friday, October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Improve the agent experience with the right technology Published on: October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Not only is improving the agent experience in the contact centre good for agents, it’s also good for business.

Technology 62

Technology 2023 Blog Article 62

Eptica

MARCH 11, 2022

Date: Friday, March 11, 2022 Author: Pauline Ashenden - Demand Generation Manager Overcoming the challenges to customer service quality. Author: Pauline Ashenden - Demand Generation Manager With interaction volumes rising, delivering a consistently high-quality response to every customer is an increasing challenge for contact centre teams.

Customer Service 126

Customer Service 2022 Blog Interaction 126

ShepHyken

SEPTEMBER 22, 2017

He is also a deeply experienced business leader, venture capitalist, top-rated keynote speaker, and author of four books, the New York Times bestsellers: Disciplined Dreaming and The Road to Reinvention, as well as his latest book, Hacking Innovation. The post Guest Blog: An Unlikely Business Makeover appeared first on Shep Hyken.

Blog 81

Blog Wireless Government Entertainment 81

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. If you missed the 2022 list, you can check it out here.

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2023 Customer Service Contact Center Customer Centricity 207