Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

2024 108

2024 Customer Centricity User Experience 2023 108

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

2022 52

2022 Blog Customer Success Definition 52

Comm100

JUNE 15, 2022

If you want your brand to stand head and shoulders above the competition, developing an unbeatable customer experience is essential. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. Push for change actively.

Blog 86

Blog Brands Customer Experience Net Promoter Score 86

BirdEye

JANUARY 15, 2024

Did you know that unintentionally, you might be hindering your business’s productivity with ineffective meetings? This can severely hamper productivity. This is where the speech-to-text software comes into play, offering a life-changing solution. Table of contents What is speech-to-text software?

Document 111

Document Download Demo Connections 111

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees.

Customer Service Training 153

Customer Service Training Brands Blog Customer Service 153

ShepHyken

OCTOBER 4, 2019

Well, the best answer is customer engagement. In 2020 , customer experience will overtake price and product quality as the key brand differentiator. In the words of Gallup, a management consulting company, customer engagement is a customer’s psychological or emotional attachment to a product, company, or brand.

Blog 121

Blog Brands Engagement ROI 121

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective

2024 111

2024 2023 Customer Success Innovation 111

ShepHyken

APRIL 5, 2019

This week we feature an article by Irina Kirnos who writes about how chatbots are customer experience tools that are changing the way that companies interact with their customers. These virtual customer experience tools are transforming the way that companies interact with their customers in the contact center environment.

Blog 116

Blog Customer Experience Contact Center Customer Journey 116

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. 9 Must-Have Integrations to Level Up Customer Success Software.

2020 98

2020 Blog 2021 Chief Customer Officer 98

ShepHyken

MAY 31, 2019

This week we feature an article by Abdul Babar who explains why your customer experience strategy must be a priority for any customer-facing organization. Same goes for a poor experience and how badly it turned you off from that company, brand or product. What is the customer experience? Understand your audience profile.

Blog 117

Blog Customer Experience Touchpoint User Experience 117

BirdEye

APRIL 26, 2024

Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. This blog post discusses the content creation tools businesses must use to enhance their campaigns. The creator economy is witnessing a significant boom in the internet era. Adobe Veed.io Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

BirdEye

DECEMBER 26, 2023

It’s a situation many businesses encounter and one that needs the best VoIP service to overcome. Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. 8 best VoIP service providers for your business How much does VoIP cost?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

ShepHyken

MARCH 22, 2019

who argues that digital transformation is bringing customer experience to an entirely different level. However, I would argue that digital transformation is bringing customer experience to an entirely different level. All this progress requires businesses to provide an “always on, always available” customer experience.

Blog 108

Blog Customer Experience User Experience Technology 108

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

ShepHyken

SEPTEMBER 20, 2019

With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands.

B2B 108

B2B Blog B2C Sales 108

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Showcasing and reviewing CS software.

2022 115

2022 Customer Success White Paper Social Media 115

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Are you marketing your product in the right way? It is important to design a good product. The company can then advertise and sell their products as per the market needs.

Blog 109

Blog Poor Customer Service Advertising B2B 109

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. We hope you enjoy reading this best-of highlights reel; we loved making it happen. . Top 10 Blog Posts from 2019 . Do you mistake your busyness for productiveness?

2019 64

2019 Blog E-support Chief Customer Officer 64

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 110

Brands Management Social Media Feedback 110

SurveySparrow

MARCH 1, 2024

Understanding the customers is as crucial as offering great products/services. How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. Customer feedback software and social media listening tools are the ones that mostly use this.

2024 59

2024 Social Media Feedback Demo 59

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. The best way to gain this information is through customer engagement. The right customer engagement software can optimize your onboarding process and help promote experiences that lead to customer renewal.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

BirdEye

MAY 30, 2023

In this blog post, we’ll explore the best customer feedback tools you can use to quickly gather, manage, analyze, and action customer feedback. It is a software solution that lets you collect and manage user feedback. Here are the biggest advantages of incorporating feedback software into your operation.

2023 98

2023 Feedback Net Promoter Score Social Media 98

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. If you missed the 2022 list, you can check it out here.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. Just started using it and am excited to see Touchpoint Templates available soon.” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user?

Customer Success 107

Customer Success Touchpoint Document Interaction 107

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Customer Satisfaction 89

Customer Satisfaction Feedback Interaction Insights 89

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. They prefer a relaxed travel experience, focusing more on enjoyment rather than planning. Table of contents How do you develop the best marketing strategy for travel agencies? How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

Comm100

DECEMBER 8, 2020

It takes careful management of a lot of moving parts. Read on to find out why a chatbot is the best solution for your customer interaction needs. And that is how they can best be described. Because they offer more efficient support and a more intimate, personal experience. Free Live Chat Software for Unlimited Agents.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

Retail 111

Retail Management Social Media Multi-Channel 111

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Customer experience comes first. The pricing process is a crucial element in building a successful shopping journey.

Retail 105

Retail Blog E Commerce Customer Experience 105

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Brands Communication 116

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Books for Product Managers. Blogs for Product Managers. Slack Groups for Product Managers.

Books 80

Books Blog Management Leadership 80

Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. Other best times include soon after a successful purchase, delivery, or conversation. Use these insights to improve your products, services, or messaging.

Insights 95

Insights Net Promoter Score Events Feedback 95

SurveySparrow

FEBRUARY 22, 2024

Now, the next hurdle is finding the apt tool or software to help with retention. Let’s start by understanding the key features a customer retention software must have. By listening to and swiftly addressing their problems and challenges, you demonstrate that you value their input and are dedicated to providing an excellent experience.

Customer Retention 52

Customer Retention 2024 E-support Loyalty Programs 52