BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 111

Insurance 2023 Financial Feedback 111

BirdEye

APRIL 27, 2023

This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. Now there are many tools businesses can use to do that more than ever before. Texting using a VoIP service 7. Choose a recipient. Begin by opening the Messages app on your iPhone.

Wireless 98

Wireless Multi-Channel Social Media Communication 98

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

Blog 146

Blog Customer Service Poor Customer Service Consumers 146

BirdEye

JULY 3, 2023

In this guide, we’ll explore why affiliate marketing has become such a popular option for businesses and influencers, and how it can be used to create a mutually beneficial relationship. The advantages and disadvantages of affiliate marketing What are the types of affiliate marketing? What are the different types of affiliate programs?

Sales 98

Sales Marketing Social Media Blog 98

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. That is why businesses invest in developing buyer personas before they get out there in the market.

Insurance 111

Insurance Social Media Multi-Channel Advertising 111

BirdEye

JUNE 22, 2023

Your business wouldn’t exist if it weren’t for your customers. But not all customers are the same. Each customer you target comes with unique temperaments, making a one-size-fits-all approach ineffective. And that is why it is important to understand the different types of customers before designing a marketing strategy.

2023 98

2023 Social Media Reference Loyalty 98

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

delighted

SEPTEMBER 21, 2023

Attracting customers in a competitive market can feel like an uphill battle. One powerful tool in today’s marketplace is customer testimonials. In fact, 78% of shoppers say the presence of social proof – like a positive customer testimonial – increased their likelihood of purchasing from that brand.

Net Promoter Score 86

Net Promoter Score NPS Social Media Blog 86

ProProfs Chat

JANUARY 18, 2022

So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. In this blog, we will gain a deep understanding of rating scales — what they are, how you can use them, and explore some of their advantages and disadvantages when creating surveys. Types of Rating Scales.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

BirdEye

MAY 24, 2023

If you’re looking to implement a referral program for your business, you need some creative inspiration and brilliant customer referral program ideas. You also need to know what goes into an effective referral program as well as how to ensure it gets out to the right people. Table of contents Do referral programs work?

Social Media 98

Social Media Reference Sports Sales 98

SurveySparrow

MARCH 1, 2024

Understanding the customers is as crucial as offering great products/services. How the customers feel about your brand or your product/service will give you a clear idea of the improvements you should make. Now the question is – How can you identify customer opinions?

2024 59

2024 Social Media Feedback Demo 59

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Whether you’re a blogger, an e-commerce business, or a multi-location business, this guide has something for everyone to fully utilize their Pinterest business accounts and drive meaningful engagement.

2024 69

2024 Social Media Multi-Channel E Commerce 69

SurveySensum

NOVEMBER 13, 2023

This is why it is all the more important that businesses pay attention to their mobile CX. Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? However, choosing the right mobile survey tool is as critical as designing the right types of survey.

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

BirdEye

MARCH 20, 2024

Improving engagement, gaining followers, and increasing conversion rate on Instagram is a growing priority for many businesses. A recent Birdeye survey showed that 60% of businesses consider the platform mission-critical. But this varies based on content type, industry, specific days of the week, etc.

Engagement 64

Engagement Social Media Multi-Channel Healthcare 64

SurveySparrow

MARCH 5, 2024

So how do you uncover those crucial business insights? Yes, you got that right. These visual representations will help business executives make effective decisions with dashboard insights. To provide the executives with a bird’s eye view of their business progress and to make strategic dashboard solutions.

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

BirdEye

APRIL 5, 2023

You have a can’t miss business idea, but you’re racking your brain to come up with a name that does it justice. In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Business name ideas that align with your brand’s purpose will create a strong connection with your audience.

Government 98

Government Social Media Consulting Brands 98

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. Since everything is automated, brands don’t need to worry about not being available to their customers.

Social Media 52

Social Media Blog ROI Brands 52

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Your social media strategy and plan must be in line to achieve these goals.

Social Media 93

Social Media Measurement Metrics Brands 93

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

BirdEye

DECEMBER 30, 2023

Yes, that’s the magic of a tweet, making a strong case for having a Twitter business profile in today’s digital marketplace. With a vast audience of nearly 240 million daily active users, Twitter – currently called ‘X’ – has become a rich platform for brand exposure and customer interaction. How to create a Twitter business profile?

Social Media 111

Social Media Advertising E Commerce Tourism 111

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. It is no secret that customers are turning towards digital communication channels when contacting organizations. Provide a Quicker Answer.

2018 75

2018 Blog Customer Service 2017 75

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. She types in “hotels in New York” in the search box and results populate the page. She chooses the Refinery Hotel, with 680 google reviews. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BirdEye

MARCH 29, 2024

It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goals. How are Instagram Collabs different from tagging? Complete win-win!

Social Media 59

Social Media Innovation Brands Engagement 59

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Blog 90

Blog Customer Service Contact Center Customers 90

SurveySparrow

APRIL 12, 2024

This blog will solve the confusion about polls vs surveys! We will examine the key differences, including definitions, benefits, types, advantages, and disadvantages. Feel free to use and customize it if you like it. They are the best if you aim to do research, measure customer satisfaction , or map customer behavior patterns!

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Measurement Feedback 52

BirdEye

JUNE 23, 2023

If you’re a retail or eCommerce business owner, you must be looking for an effective ad platform to advertise your products. This blog post explores everything you need to know to run effective Google Shopping ads and boost your business growth. In 2023, the best way to showcase products is with Google Shopping Ads.

2023 98

2023 Advertising Apparel Retail 98

BirdEye

NOVEMBER 27, 2023

What’s that one thing every business must face, even when they don’t want to? It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. This blog isn’t about turning every customer into a lifelong friend.

Social Media 110

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 110

BirdEye

MAY 5, 2023

How well you reach your customers to pitch your products depends on how effective your advertising is. But if you’re like most small and medium-sized businesses, ad budgets don’t grow on trees. And it means you have to get selective about how, when, and where you advertise your business.

Advertising 98

Advertising 2023 Automotive Retail 98

BirdEye

JULY 5, 2023

Research data indicates that 90% of individuals are more likely to buy from a business referred by a friend. This approach benefits both the satisfied customer, who earns the reward, and the business, which gains new customers. Most businesses leverage referral programs to offer rewards and incentives.

Rewards Programs 52

Rewards Programs Reference Sports Brands 52

Comm100

DECEMBER 8, 2020

Owning a business is not a piece of cake. Plus, streamlined processes to get things rolling in the right direction. And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. Chatbots were designed to streamline customer interaction. Enter automation.

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. In this blog post, we will explore social media advertising and the different types of ads and discuss best practices for creating effective social media ad campaigns that drive results.

Social Media 98

Social Media Advertising E Commerce Fashion 98

BirdEye

OCTOBER 12, 2023

Unfortunately, finding the right survey respondents can be challenging for many business owners. If you’re on the hunt for customer opinions, you need to target the correct audience — one that will be fair but honest. Why do businesses need survey respondents? Why do businesses need survey respondents?

Social Media 59

Social Media Net Promoter Score Feedback Demo 59

BirdEye

AUGUST 5, 2022

As a local business owner, you’re always looking for new ways to increase your online sales. So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. Setting up shop for your customers. What is Google Merchant Center?

Sales 105

Sales Information Management Advertising 105

SurveySensum

MAY 26, 2023

Types of Net Promoter Score (NPS) Transactional NPS (tNPS) Relationship NPS (rNPS) 4 key differences between tNPS and rNPS surveys Transactional NPS vs Relationship NPS – which one should you go for? By understanding your NPS, you can make informed decisions to enhance your products, services, and, ultimately, your customer experience.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Loyalty 52

BirdEye

SEPTEMBER 6, 2023

Knowing your customer is your business’s first and best competitive advantage. And that information comes from various sources, especially market research surveys, marketing surveys, and other customer surveys. Why do businesses conduct market research surveys? Why do businesses conduct market research surveys?

Marketing 59

Marketing NPS Advertising Brands 59

Beyond Philosophy

AUGUST 25, 2019

People act differently in various types of relationships and transactions. This distinction between these two types of situations is something that psychologists have studied, and the subject of our recent podcast. For our discussion, we characterize relationships into two types, Relational and Transactional.

Customer Expectations 143

Customer Expectations Interaction Customers Loyalty 143