Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. So the ability to connect with your guests through delivery is important. As many of us know, COVID-19 has been especially hard on those in the hospitality industry.

Hospitality 62

Hospitality Guest Experience Customer Success Definition 62

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

inmoment

JANUARY 28, 2020

Auntie Anne’s understands that the guest experience and the employee experience are closely connected. But as a quick-service restaurant chain connected through millions of pieces of data and feedback, it became nearly impossible to understand exactly how the two are connected.

Guest Experience 40

Guest Experience 2017 2018 2019 40

Stella Connect

JANUARY 18, 2022

By contrast, employees at some notable tech companies are encouraged to spend a proportion of their time working on their own projects — Gmail started life this way, for example — and Ritz Carlton employees are encouraged to seize the initiative when opportunities to elevate the guest experience present themselves.

Customer Experience 102

Customer Experience Contact Center Guest Experience Culture 102

SurveySparrow

JUNE 30, 2023

But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. This blog will show you how to captivate your audience, win their hearts, and make them fall head over heels for your brand. Considers emotional connections, perceptions, and customer satisfaction.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! HCSC and Northridge Group Break Down the Importance of an Effortless Experience.

2017 45

2017 Customer Service Social Media Guest Experience 45

ReviewTrackers

MAY 15, 2017

In the real world, a good hotel manager doesn’t hide away in the office; instead, he or she is present in the lobby, or walking around the hotel, in order to connect with guests as well as get the staff together to deliver the best possible guest experience. 9: Invest in tools that drive efficiency.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. There are several ways that companies are opting to use third-party messaging systems to connect with their customers. This gives customers another option for connecting with their favorite companies on the go, outside of the company’s native app.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Avaya

NOVEMBER 7, 2018

At a time when it’s incredibly easy to oversubscribe to communications, organizations must be careful not to connect employees to the point of counterproductivity (which is exactly where WUPHF goes wrong). The post Next-Gen Unified Communications & Collaboration is All About Convergence appeared first on Avaya Connected Blog.

Communication 71

Communication 2010 Guest Experience Hospitality 71

Opinionator

NOVEMBER 29, 2020

And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card enables point of experience customer feedback. What Does Taking Action Mean?

Feedback 94

Feedback Guest Experience Events ROI 94

Opinionator

FEBRUARY 22, 2021

And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card enables point of experience customer feedback. What Does Taking Action Mean?

Feedback 86

Feedback Guest Experience Events ROI 86

Opinionator

NOVEMBER 29, 2020

And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card enables point of experience customer feedback. What Does Taking Action Mean?

Feedback 88

Feedback Guest Experience Events ROI 88

Opinionator

NOVEMBER 29, 2020

And connect with the guest – before they defect, or worse, defect and complain online. So instant feedback drives action and delivers an improvement in operating standards, happier guests that return more frequently. A digital comment card enables point of experience customer feedback. What Does Taking Action Mean?

Feedback 52

Feedback Guest Experience Events ROI 52

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017 53

2017 Hospitality Guest Experience Hotels 53