C Space

JULY 15, 2021

BOSTON, January 21, 2021 – Boston based, C Space CEO, Jessica DeVlieger has been announced in the Top 50 Best CEOs for Women, by workplace culture monitoring site Comparably. The C Space business has a strong focus on creating an inclusive culture for all. DeVlieger was named Global CEO of the C Space business in February.

Culture 52

Culture Leadership Workshop 2021 52

Win the Customer

APRIL 18, 2023

In this blog post, we will delve into the dangers of groupthink in customer experience journey mapping and explore how it can hinder progress and innovation. To counteract this tendency, businesses should create an open and inclusive environment that encourages individuals to voice their opinions freely.

Customer Experience 52

Customer Experience Customer Journey Mapping Competitive Advantage Customer Centricity 52

Optimove

DECEMBER 14, 2023

Enhance your customer segmentation with our advanced guide Download Now Informed by our work with thousands of marketing experts representing 1,200+ brands and exclusive insights from our surveys of more than 2,000 consumers, here are the pivotal latest marketing trends we see shaping the landscape in 2024.

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2024 Marketing Consumers Download 72

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. As we navigate the evolving world of work throughout 2020 and beyond , the time and effort we have put into building our culture will also carry us forward.

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E-support 2020 Workshop Culture 105

Beyond Philosophy

JUNE 13, 2019

We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast. We also asked Beyond Philosophy’s employee engagement expert and author of Employee Ambassadorship Michael Lowenstein to join us as well. Lowenstein teaches on this subject.

Customer Experience 165

Customer Experience Employee Experience Culture Leadership 165

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Customer Enthusiast

OCTOBER 26, 2018

We were given an exclusive peek behind the curtain into Comcast’s products, services, support, and culture. To be clear: Comcast is not a client and this blog post is not intended to be a PSA on the company’s renewed commitment to customer service. Many companies boast corporate values and lofty mission statements. Who are we?

Customer Experience 90

Customer Experience Net Promoter Score 2011 Culture 90

ChurnZero

APRIL 1, 2022

Have you ever achieved the career growth you’ve always longed for, only to be attacked by an inner critic who says you’re not capable and it’s only a matter of time until you’re found out? Sharon learned that her company, which she’d been with for nearly 20 years, had plans to establish a Customer Success function within its commercial organization.

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Customer Success Culture Leadership Customers 98

One Millimeter Mindset

MARCH 18, 2019

Also, these professionals perceive their workplace culture and mindset as operationally-oriented and numerically goal-driven. Rather than representing a more inclusive and diverse palette of what it means to be a STEM professional and left brain thinker. Have I just described your workplace and organizational culture?

Workshop 72

Workshop Customer Retention Communication Culture 72

ChurnZero

DECEMBER 21, 2023

You can find even more of Tim’s answers on the CXology blog here. Without making those choices upfront, you’ll find it hard to create a good customer experience and scale it, and you’ll easily fall into the chaotic trap of “doing what it takes”. A: Try to narrow it down. But we can’t do it all.

Sales 52

Sales Customer Success Webinar Tourism 52

Beyond Philosophy

NOVEMBER 14, 2017

Among airlines, working in a supportive, trusting, fun, responsive and energetic culture isn’t confined to staff at Virgin. Create a culture of inclusion and service. Culture is the character and personality of the organization. Central to executing this vision is a culture where people come first.

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Airlines Culture Consulting 2018 87

Uniphore

OCTOBER 8, 2021

By Annie Weckesser, CMO + People at Uniphore Company Culture Makes the Difference The business landscape is littered with companies that have a great idea and great products or they have strong funding and a pedigreed leadership team… and yet, they don’t achieve broad success or worse, they fail.

Culture 40

Culture Books Customer Centricity Leadership 40

Peter Lavers

DECEMBER 21, 2017

As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. This blog “ Talking Omnichannel But Organised Multi-Channel? Best independent blog content. People to follow.

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Multi-Channel B2C B2B Customer Centricity 55

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Get to where you need to go, together.

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Workshop Presentation Leadership 2019 70

SurveySparrow

JULY 6, 2022

In this blog, we’ll cover: What is Managerial Competency? They are the glue keeping the bond between decision-makers and the rest of the employees strong. It’s a helluva tough job, make no mistake, requiring specific skills, or in a more corporate jargon way, managerial competencies. Well, that’s what this article is all about!

Culture 52

Culture Apparel Communication Innovation 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations.

Customer Experience 114

Customer Experience Customer Journey Insights Technology 114

Beyond Philosophy

NOVEMBER 3, 2015

His style of management was inclusive, but also you knew who was boss. If you enjoyed this post, you might be interested in the following blogs: Cracking Employee Engagement Through Leadership. Neil would have the biggest impact on my professional life. Neil had a reputation of being a tough boss. He didn’t suffer fools gladly.

Leadership 154

Leadership Banking Employee Experience Loyalty 154

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike.

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2024 Culture Measurement Travel 52

Bold360

OCTOBER 28, 2019

Culture and AI aren’t that connected. At first blush, you may think that AI doesn’t have many cultural aspects, that it’s all technology. Whereas AI is directly informed by our familial, regional, national, and historical cultures. Collecting stories of women in science, technology, history, and folk culture is just one step.

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Culture Metrics 2020 Connections 63

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. But how do we do that?

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2024 Feedback Culture Demo 52

Help Scout

NOVEMBER 5, 2018

If I have to be reminded that “cripple” isn’t a word we should be throwing around, how many instances in our ~six years of blog backlog have we used similarly careless language? I decided to audit the blog, HelpU , and our other resources for ableist and other problematic language. Inclusive Language in Four Easy Steps.

Blog 40

Blog 2018 Consulting Events 40

2020 Research

FEBRUARY 27, 2023

Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. More important is their cultural sensitivity, their fine perception.

Culture 52

Culture E Commerce Reference Communication 52

2020 Research

FEBRUARY 21, 2023

Key Takeaways: Consulting with a local supplier partner (research houses/suppliers) prior to finalizing and formalizing the research RFQ is a key aspect for success It is crucial to make sure the local market is understood from a cultural and language perspective. More important is their cultural sensitivity, their fine perception.

Culture 52

Culture E Commerce Reference Communication 52

Beyond Philosophy

JULY 5, 2015

Management model is far more horizontal, replacing traditional hierarchy; and there is an emphasis on teaming, and inclusion of customers, to create or enhance value. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles. Customer Sensitivity. Customer Focus.

Customer Centricity 111

Customer Centricity Banking Airlines Customers 111

SurveySparrow

APRIL 22, 2022

In this blog, we’ll cover: Ranking questions examples for market research. They’ll scratch their heads and scream internally to find the point of surveying if it’s not helping them decide better. But when you know about ranking questions examples, you can prevent this from happening. Ranking questions examples for employees.

2022 52

2022 Culture Leadership Innovation 52

Daniel Group

OCTOBER 29, 2021

Creating this relationship fosters a sense of belonging and inclusion for the new hires giving them an instant work friend and a resource for questions and support. Management training is key to developing a culture that demonstrates empathy to its employees. So let’s start with a refresher. Everyone knows what matters!

B2B 59

B2B Engagement Feedback Culture 59

Beyond Philosophy

DECEMBER 5, 2016

In a September 13 th Wall Street Journal article, CEO John Stumpf said that the bank didn’t have a bad culture, but that it has been working to weed out bad employee behavior. Pronouncements like that should reflect a customer-centric culture, ambassadorial employee behavior, and positive customer perception. Michael Lowenstein, Ph.D.,

Culture 99

Culture Customer Centricity Social Media Banking 99

Call Experts

JUNE 15, 2023

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.

Culture 83

Culture 2002 Customer Centricity 2007 83

One Millimeter Mindset

JUNE 21, 2018

They provide the roadmap for creating a collaboration culture. Why let professional bias and intimidation create a culture of exclusivity, instead of a more inclusive workplace culture? All of us experience professional bias and professional intimidation at some point during our careers. Why is that?

Workshop 44

Workshop Culture Roadmap Events 44

Customer Guru

JANUARY 30, 2018

Verma has discussed various aspects, such as training the employees right, building a customer-centric organizational culture, and implementing the right technology, that are instrumental in improving customer experience. Our guest for this week is Mr. Viraj Verma, a leading CX enthusiast in India. Customer experience is what the brand is.

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Brands Customer Experience Marketing Entertainment 95

SurveySparrow

APRIL 8, 2022

For example, according to this blog by Bravely : “ While purposeful ostracism with malicious intent does exist, it isn’t always the case. The one you get when you inadvertently end up sitting alone at the back of the class. Or when you’re the only one without a partner in a group activity or project. Employee happiness.

Engagement 59

Engagement Seminar Culture 2014 59

Doing CX Right

JULY 24, 2019

She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. During the interview, we discuss several questions including: IS MEASURING NPS WORTH DOING?

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NPS Measurement Net Promoter Score Customer Satisfaction 40

Peter Lavers

FEBRUARY 21, 2019

HR – staff engagement/talent/culture/performance management. What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. DataScience. CustExp – Customer Experience.

2019 66

2019 Leadership Culture Customer Centricity 66

Beyond Philosophy

MARCH 30, 2023

This lack of understanding can occur domestically or globally, in different age groups or different cultures. A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. Some hilarious examples are in this article, “ 11 of the Biggest Brand Blunders. Frankly, I like that one.

Sports 78

Sports Hotels Books Feedback 78

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. People want to get back to jobs, but as a better version of themselves. All that’s left now is for you to grab a cuppa, and we’ll begin. Why Follow HR Influencers?

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Social Media Seminar 2021 Blog 98

SurveySparrow

OCTOBER 3, 2023

In this blog, we will look into all that you need to know about sampling methods. Sampling methods are the backbone of reliable research. Today, with information thrown at you from left and right, understanding the right techniques can make or break your findings. Imagine you’re staring out at a boundless ocean of data.

Books 52

Books Reference Insights Customer Satisfaction 52