Blog Customer Engagement Customer Experience Guest Experience 
Experience Investigators by 360Connext
MARCH 26, 2015
Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.
Avaya
FEBRUARY 7, 2017
Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience. For example, they can uniquely differentiate themselves by embedding video into the mobile customer experience.
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Think Customers
MAY 14, 2015
Hearing those two brand names, you might be tempted to assume that the guest experience at the Ritz was far better than the one at the Marriott. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. One was a Ritz-Carlton, and the other a Marriott.* But it wasn't--at least not for me.
Avaya
MARCH 13, 2017
From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.
Think Customers
APRIL 20, 2016
Hospitality and travel companies could learn a lot from Iceland in terms of creating a frictionless guest experience. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. I recently visited Iceland's capital, Reykjavik, for a four-day vacation. 1to1Media.com/weblog.
Opinionator
MARCH 10, 2021
Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. Business owners use the data to improve the guest experience. What Does a Customer Comment Card Look Like? If you take their advice, you will likely improve customer satisfaction.
Michelli Experience
NOVEMBER 14, 2017
In keeping with that message, I am excited to be blogging about one of my favorite leadership brands – Ed Mady and to use Ed as an example of the importance of creating signature moments that frame those “out of earshot” conversations. Branded Customer Experience. Ok, where is this going?
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