Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. One particularly pertinent commenter requested a “part 2″ to a blog.

Blog 207

Blog Social Media Leadership Events 207

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Customer Engagement 104

Customer Engagement 2022 Engagement Return on Investment 104

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Reviews Help Customers Find You.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

Experience Investigators by 360Connext

MARCH 31, 2015

As some of you who follow this blog may know, I took the CXI® magnifying glass with me to South By Southwest Interactive this month to scout for customer-focused themes within the latest tech trends. New ways to gather data and offer personalized experiences should add up to better customer experiences and smarter marketing.

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Technology Customer Experience Social Media 2015 265

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 132

Technology Blog Customer Experience Social Media 132

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. No business can survive without engaging its customers.

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Blog Brands Engagement ROI 121

ShepHyken

DECEMBER 14, 2018

Ted Bardusch, CISO at customer engagement hub Usermind highlights that a unified customer record is crucial to being able to meet the GDPR’s 72-hour customer breach notification rule. “To To guarantee customer retention, CX teams need to consider a security breach as a likely stop along the customer journey.

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Blog Customer Experience Government Article 103

ShepHyken

JANUARY 18, 2019

This week we feature an article by Tim Houlne who writes about the importance of integrating technology into your business to provide the optimum customer experience. – Shep Hyken. Time to start planning for your 2019 customer experience initiatives. Would you consider that a great customer experience?

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Blog Customer Experience Contact Center Airlines 94

ProProfs Chat

JANUARY 30, 2020

And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Ecrion

DECEMBER 3, 2019

So, in this article, we’ll delve into customer engagement vs customer experience argument. Let’s dive into the nitty-gritty of this blog post! Customer Experience. In simple terms, customer experience is how the customer rates the journey they’ve had with your company.

Customer Engagement 52

Customer Engagement Engagement Customer Experience Customers 52

Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? Value to customers. As customers, we are aware when experiences go really well or really not well.

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Customer Experience 2012 2013 2014 297

SAP Customer Experience

NOVEMBER 2, 2023

Welcome to another blog post presenting a new learning asset created for the SAP Customer Experience Solutions portfolio. This time is a brand new series of four Live Sessions: Meet SAP Customer Experience Solutions. Background Context Beginning with SAP Customer Experience Solutions can be tough if you.

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Presentation Customer Experience Blog Customers 71

Experience Investigators by 360Connext

MARCH 9, 2015

Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. Catch up on your reading.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time.

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Blog Customer Success Consulting Metrics 98

Blueshift

JULY 19, 2023

In the ever-evolving marketing landscape, effective customer engagement is vital. Marketers know that cultivating strong relationships with customers is the key to fostering brand loyalty, driving conversions, and achieving sustainable growth.

Customer Engagement 52

Customer Engagement Engagement Marketing Loyalty 52

Experience Investigators by 360Connext

JANUARY 28, 2015

We’ve all been there, and I had my “a-ha” moment recently regarding an exceptional customer experience I have on a daily basis. Outstanding experiences don’t always stand out. They simply provide consistent, phenomenal customer experiences without ever appearing to be aware of it.

Customer Experience 233

Customer Experience Blog Customers Loyalty 233

CX University

MARCH 18, 2024

For customers, hyper-personalization means receiving more relevant content and offers that align with their interests and preferences. This not only enhances the overall customer experience but also saves time and effort by eliminating irrelevant information or products. Customer Engagement.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Totango

AUGUST 8, 2021

By fueling all of the above strategies with accurate and timely customer information, you can turn customer engagement, renewal and growth into practical, repeatable and achievable goals. Driving Software Adoption through Customer Success Begins with Understanding. Establish Goals and Milestones.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Ecrion

SEPTEMBER 3, 2020

How to Boost Digital Customer Engagement | Measuring Digital Customer Engagement. Customer engagement has always been a key element of any business marketing strategy. However, the digital age has made it easier and more important to engage with customers in positive ways. Newsletters.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. So, how exactly does customer empathy impact the customer experience ?

Customer Experience 169

Customer Experience Social Media Customers Insights 169

Experience Investigators by 360Connext

JANUARY 27, 2015

Customer experience is all about people. Customer engagement and satisfaction are great concepts, but creating outstanding customer experiences comes down to simple personal interaction and care. Outstanding customer experience is about care. He’s a natural born customer experience rockstar.

Customer Experience 265

Customer Experience Customers Leadership Customer Engagement 265

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

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Blog Customer Success Customer Centricity Consulting 64

Experience Investigators by 360Connext

JANUARY 8, 2015

If the store manager expects the customers to be greeted every time they enter, the data of mystery shoppers who were only greeted 20% of the time shows that this expectation is not being fulfilled in the right way. It’s an easy and quick fix to improve the customer experience. Tweet this!). Do you know what they are?

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

Experience Investigators by 360Connext

DECEMBER 17, 2014

Customer experience is more than a full-time job. The best organizations spend plenty of time considering how to deliver exceptional experiences. Create or revise your customer experience mission statement. Does the tone and messaging match your customer experience mission? Let’s go!

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2015 Customer Experience Customer Journey Mapping Customer Journey 306

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

Many executives are interested in improving and understanding customer experience. When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 64% have made future purchases from a company’s competitors after experiencing poor customer service.

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Customer Experience Social Media White Paper Poor Customer Service 282

BirdEye

OCTOBER 11, 2023

Customer experience is much more than just a buzzword, especially in the insurance industry. And that is why it is time to understand the factors contributing to customer experience in the insurance industry. Zendesk reports that 50% of consumers will switch to a competitor after one bad experience.

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Insurance Customer Experience Social Media Omnichannel 110

Experience Investigators by 360Connext

MAY 27, 2015

Have you ever considered the many, many ways content impacts the customer experience? That’s why I was so excited when Ann graciously agreed to be a guest on the Crack The Customer Code podcast , which I co-host with Adam Toporek. So this means understanding that content is a huge part of the experience is half the battle!

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Customer Experience 2011 Books Customer Journey 272

Experience Investigators by 360Connext

JANUARY 26, 2015

While many of the readers of this blog (that’s you!) are familiar with customer experience terms and ideas, most people still are not. So I explain our work of helping companies and organizations understand the true experience of their customers, leading to improved experiences.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Experience Investigators by 360Connext

APRIL 6, 2015

Recently, I went behind the scenes at the world famous San Diego Zoo and the experience was so much fun! I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. a Certified Customer Experience Professional (CCXP).

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Customer Experience Customer Experience Professionals 2015 Roadmap 270

Totango

OCTOBER 1, 2020

Dynamic customer engagement is key to building strong relationships with your customers. Customer engagement connects your customers with your company, through both personal and digital communications. What Is Customer Engagement? Types of Customer Engagement Models.

Customer Engagement 71

Customer Engagement Engagement Communication Customers 71

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

SAP Customer Experience

JUNE 3, 2022

This blog post is targeted to data enthusiasts/ data architects and those looking for privacy preservation of data in SAP applications like SAP S/4HANA based on SAP HANA Database.

Customer Engagement 61

Customer Engagement Engagement 2019 Blog 61

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Free webinar this Thursday.

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Events Customer Experience Webinar Telecommunications 223

SAP Customer Experience

JUNE 1, 2023

CX Adoption Webinars Best Practices in Change Management Webinar Realize tangible business outcomes from your SAP CX Solution investments Webinar CX Adoption Center Self-Service Accelerators | Sales Cloud Lead to Order Best practices in Opportunity Management Webinar Best practices to capture, nurture and convert business leads Blog Best practice –. (..)

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Blog Webinar Sales Management 55

Experience Investigators by 360Connext

OCTOBER 13, 2014

The experience is based on the entrepreneur as a person – and often reflects that in spite of their best efforts! Design your ideal customer experience by asking and answering these five key questions. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Experience 301

Customer Experience Social Media Consulting Loyalty 301

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. And I think this is typical of how most view the customer experience. Only 36 percent of customers feel cared for.

Customer Experience 280

Customer Experience Customer Journey Mapping Retail Hospitality 280