Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Longer-form games, though they may require more practice and skill, may generate greater loyalty for some brands.

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Why is customer acquisition important? How do you optimize customer acquisition? What is customer acquisition cycle? What is a customer acquisition strategy?

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Ask for customer reviews 8. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Regularly update customers with enticing special offers, discounts, and updates about your products or services. Table of contents 1. Create a website 2.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

NOVEMBER 20, 2023

When customers have a recommendation from a friend, they are 4x more likely to make a purchase. Thanks to smart referral marketing software tools, it’s now easy to implement referral programs that drive results. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

SurveySensum

JANUARY 26, 2024

Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

JULY 21, 2023

And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 108

Travel Marketing Social Media Hotels 108

BirdEye

SEPTEMBER 11, 2023

With Artificial Intelligence (AI)-based solutions, improving customer experience is achievable and scalable. In this blog post, we explore how businesses can drive delight in their customers with AI-driven customer experience models. Table of contents What is AI-driven customer experience?

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

BirdEye

NOVEMBER 29, 2023

Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Prioritize user experience with clear product categorization and an easy checkout process. Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program.

Marketing 57

Marketing 2024 Advertising Social Media 57

BirdEye

NOVEMBER 7, 2023

Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. In this blog post, we’ve delved into text abbreviations and their usage. We’ve offered a list of common acronyms for texting and explained how to use them to improve customer experience.

Social Media 113

Social Media Communication ROI Sales 113

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. When they share their positive customer experience , potential customers trust your business, too. Click on the banner to get started.

Marketing 57

Marketing Social Media Advertising B2B 57

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. This is a great way to build a community of loyal customers and increase your customer base.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

BirdEye

NOVEMBER 16, 2022

This data reinforces the idea we’ve held for a long time: reviews and review management are an important part of a buyer’s journey. Improving your review management strategy can help your business generate more leads and drive more revenue. Review monitoring is especially important for multi-location businesses.

Management 98

Management Multi-Channel Customers Loyalty Programs 98

BirdEye

NOVEMBER 10, 2023

Go through this blog post to find the answer. We’ve explored the top 20 roofing marketing strategies you can deploy to get new customers and scale your business. More and more customers are opting in for business text messaging, and your business needs to get on this lucrative channel right now.

Marketing 57

Marketing Social Media Advertising Books 57

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Your landscaping business must also answer when a customer searches for “how to choose a lawn mower” or “maintaining a moss lawn.” We live in the era of self-educated customers.

Marketing 62

Marketing Social Media Advertising User Experience 62

BirdEye

DECEMBER 8, 2022

Community blogging 15. Customer review sites Frequently asked questions about types of social media Grow your brand everywhere online with Birdeye. Community blogging. About: Community blogs are designed for people to write, share and collaborate on long-form written content. Live streaming social media apps 9.

Social Media 98

Social Media Brands Entertainment Connections 98

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. Each of these starting points emphasizes customer-facing roles, reacting to and seeking to shape customers’ actions.

Customer Experience 63

Customer Experience 2017 ROI 2018 63

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. Customer Experience Management. Customer Experience Management.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

BirdEye

APRIL 7, 2023

Some standard social media engagement metrics are: Likes Comments Shares Followers Direct messages Check our blog to learn more about social media engagement and its role in business growth. The post Top 15+ Marketing KPIs to track in 2023 appeared first on Birdeye Customer Experience Management.

2023 52

2023 Marketing Social Media Return on Investment 52

Retently

OCTOBER 1, 2018

To make the whole mapping process simpler and less time-consuming, you could try to use some customer journey mapping tools. According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback.

Customer Journey Mapping 107

Customer Journey Mapping Touchpoint Customer Journey Social Media 107

BirdEye

MARCH 24, 2023

This is a secret weapon that leading businesses use to transform satisfied customers into repeat businesses and zero-cost brand ambassadors. The following are a few tips to encourage referrals: Create a customer loyalty program. Stay in touch with existing customers post-sale to nurture relationships.

2023 98

2023 Return on Investment Social Media Sales 98

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Here’s an example of how a startup’s customer experience department might be structured.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

BirdEye

MARCH 17, 2023

This involves understanding modern marketing techniques, including content marketing, social media, email marketing, referrals, sponsorship of events, loyalty programs, and promotions. Content marketing may include blogs, case studies, and podcasts to showcase records of personal learning and success.

Consulting 98

Consulting Social Media Financial Sales 98

BirdEye

OCTOBER 19, 2023

To address these issues, this blog post delves into a panel discussion that Birdeye had with Google experts, Ben Fisher and Steve Wiideman. Key takeaways from the “Expert advice for growing on Google” session Today, customers are increasingly turning to online sources to find business. We have one brand we work with.

Social Media 57

Social Media Books Consulting Information 57