Blog Customer Focused Customer Service Training Employee Experience 
ShepHyken
APRIL 11, 2022
Furthermore, training isn’t something you did, it’s something you do. This short article isn’t specifically about customer service training but about how often you should do training in any area of business. Seth’s Blog) It’s not a word, but perhaps it should be. Anytimed by Seth Godin.
ShepHyken
JULY 26, 2021
Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR HR Dive) Dissatisfied employees were more than 2.5 Consider the opening stats.
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ShepHyken
JANUARY 18, 2021
First, a great customer experience starts with the employee experience. Second, to use the author’s words, “Customer service is an ethos, not a department.” Ten customer service experts and influencers shared some thoughts in a celebration of Tony’s contribution to the CX world.
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. That’s because everyone plays a part in the customer journey.
ShepHyken
MAY 28, 2018
Luckily, today we know far more about how to provide people with the experience they want. And it all begins with employees. My Comment: Every year the stats from numerous reports remind us that a good customer experience starts with a good employee experience. Follow on Twitter: @Hyken.
Storyminers
JULY 6, 2020
A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.
Storyminers
JULY 6, 2020
A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. He has appeared in over 150 media and is regularly cited as a top customer experience thought leader.
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