SaleMove

MARCH 18, 2022

Marie, a Senior Strategic Customer Success Manager at Glia, shares her thoughts on Diversity, Equity, and Inclusion (DEI) and what it means to her. The post Glia Voices: Views on DEI appeared first on Glia Blog | Digital Customer Service Explained.

Blog 52

Blog Customer Success Customer Service Management 52

Talkdesk

JULY 7, 2020

Talkdesk® fully supports a culture of Diversity, Equity and Inclusion, and ensures a discrimination-free recruitment policy. Read our blog #WeStandStrong for Diversity, Equity and Inclusion. Read why customers recommend Talkdesk The post What do Talkdeskers have to say about Diversity, Equity and Inclusion?

Culture 91

Culture Government 2020 Reference 91

Win the Customer

APRIL 18, 2023

In this blog post, we will delve into the dangers of groupthink in customer experience journey mapping and explore how it can hinder progress and innovation. Lack of Diverse Perspectives One of the primary dangers of groupthink in customer experience journey mapping is the suppression of diverse perspectives.

Customer Experience 52

Customer Experience Customer Journey Mapping Competitive Advantage Customer Centricity 52

Optimove

JUNE 2, 2022

As June starts and with it Pride month, we take a break from our usual publication calendar to recognize four campaigns that made our team stop and appreciate the way they put the spotlight on inclusivity. UGG, an early adopter of that approach, speaks directly to this diverse audience.

Brands 52

Brands Fashion Social Media 2019 52

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Describe your initiatives regarding diversity, equity, and inclusion within your organization.

Customer Care 177

Customer Care Contact Center Culture Measurement 177

Oracle

MAY 21, 2021

The understanding that people with permanent, temporary, and situational challenges all benefit from design changes has fueled a transition from accessibility , where post-production accommodations are made based on the exception, to an embrace of inclusive design , a pre-planned intention to be more user-friendly based on inclusion.

Engagement 92

Engagement Marketing User Experience Blog 92

Oracle

APRIL 29, 2021

The understanding that people with permanent, temporary, and situational challenges all benefit from design changes has fueled a transition from accessibility , where post-production accommodations are made based on the exception, to an embrace of inclusive design , a pre-planned intention to be more user-friendly based on inclusion.

Engagement 89

Engagement Marketing User Experience Blog 89

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Accessibility and inclusivity in digital tools Ensuring that digital communication tools are accessible to all is crucial for building an inclusive, trust-based relationship with the public.

Government 75

Government Communication Social Media 2022 75

CSM Magazine

OCTOBER 24, 2023

In this blog, we’ll delve into the future of ATS and AI in recruitment, and what job seekers and employers alike should be prepared for. Ethical and Inclusive Recruitment As we venture into this AI and ATS-driven future, there is a growing concern about ethical and inclusive recruitment.

Reference 52

Reference Technology Feedback Presentation 52

TechSee

AUGUST 14, 2023

Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. Shameen is an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Brand Example : At Pixar Animation Studios, the concept of inclusion is deeply ingrained in their culture.

Metrics 52

Metrics Culture Demo Healthcare 52

SurveySparrow

APRIL 28, 2024

Because their voices hold the key to improving teaching techniques and providing a more enjoyable learning experience for everybody This blog will introduce you to the top 5 student feedback tools available. This feature extends support to the students’ preferred language, encouraging a more diverse space for their feedback!

Feedback 52

Feedback Demo Engagement User Experience 52

2020 Research

APRIL 8, 2024

In an era of rapid change, they must provide an inclusive platform for sustainability (both financially and environmentally) while amplifying personal expression. Consequently, Gen Cers want to see their entertainment reflecting the diversity they experience every day.

Connections 52

Connections Brands Fashion Entertainment 52

Calabrio

JUNE 29, 2020

I ha ve title d this blog post “ Lucky Seven” but it is of course not luck that has us gaining this recognition for the seventh year running. In just two months, our focus on nurturing a human-centric workplace faced an entirely new challenge when we pivoted to a 100 percent work-from-home model due to COVID-19. .

E-support 105

E-support 2020 Workshop Culture 105

C Space

JULY 15, 2021

The C Space business has a strong focus on creating an inclusive culture for all. It’s exciting to be part of a team genuinely striving to build a diverse and inclusive business for all C Spacers regardless of how they identify.”. The Comparably list was compiled from 10 million ratings across 60,000 U.S. About C Space.

Culture 52

Culture Leadership Workshop 2021 52

SurveySparrow

OCTOBER 3, 2023

In this blog, we will look into all that you need to know about sampling methods. Think of a bustling marketplace, teeming with diverse individuals. It’s akin to selecting every 10th page from a book, guaranteeing a systematic yet diverse sample. It simplifies the process, especially for extensive and diverse populations.

Books 52

Books Reference Insights Customer Satisfaction 52

Beyond Philosophy

MARCH 30, 2023

Rule #5: Overlooking diversity and inclusion. There are various reasons for wanting diversity, and one of them is to have the kind of leadership that is open to multiple viewpoints. However, the lack of diversity on what is sexy or what is cool eventually led to their fall. Over time they crashed and burned.

Sports 78

Sports Hotels Books Feedback 78

Call Experts

APRIL 8, 2024

In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience. Multi-lingual Support In diverse communities, utility companies often cater to customers who speak different languages, as explained by Lingpad. When Did Call Centers Become the Standard?

Contact Center 52

Contact Center Multi-Channel Customer Service Call Center 52

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Meaningful diversity work is more than just representation and numbers. Checking boxes can never fully capture the complexity of our identities. How did we get there?

2018 40

2018 2017 Blog Feedback 40

Optimove

DECEMBER 14, 2023

What it means for marketers: Adapting strategies to resonate with diverse demographics, including content localization and cultural sensitivity.  What it means for consumers: Consumers can look forward to content that is more inclusive and reflective of their cultural backgrounds, enhancing the relevance of brand messaging. 

2024 72

2024 Marketing Consumers Download 72

Win the Customer

DECEMBER 19, 2022

In this blog post, we’ll explore how the restaurant industry has used technology, specifically digital menus and order-ahead apps, to transform the customer dining experience. This inclusivity fosters a more welcoming dining environment and expands a restaurant’s customer base.

Loyalty Programs 52

Loyalty Programs Technology Loyalty Feedback 52

One Millimeter Mindset

MAY 23, 2019

Then, evaluate the human capital value of creating a storytelling culture on based on professionally diverse and inclusive employee and customer experiences, success and retention. Subscribe to my blog. Share your email address in the red box in the right column of this blog. Contact me here.

Workshop 70

Workshop Presentation Leadership 2019 70

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike.

2024 52

2024 Culture Measurement Travel 52

NetBase

APRIL 9, 2020

Having the ability to integrate all of the insight your brand captures with insight aggregated from thousands of articles, social media posts, blogs, reviews, news sites and studies within minutes is eye opening and exceptionally cost effective. Another example of reading the room correctly was born out of ethnicity inclusivity matters.

Insights 60

Insights Brands Social Media Fashion 60

Customer Enthusiast

OCTOBER 26, 2018

To be clear: Comcast is not a client and this blog post is not intended to be a PSA on the company’s renewed commitment to customer service. Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation.

Customer Experience 90

Customer Experience Net Promoter Score 2011 Culture 90

ChurnZero

APRIL 1, 2022

An absence of diverse leadership creates a sense of alienation. “I Create a culture of inclusion. To foster a climate of inclusion, set communication ground rules: Make no interruptions. Find ways to introduce diversity into your culture. What are the causes and effects of imposter syndrome? Microaggressions compound.

Customer Success 98

Customer Success Culture Leadership Customers 98

One Millimeter Mindset

MARCH 18, 2019

Rather than representing a more inclusive and diverse palette of what it means to be a STEM professional and left brain thinker. Subscribe to my blog. Share your email address in the red box in the right column of this blog. And, they think that their stakeholders do not recognize their true value. Contact me here.

Workshop 72

Workshop Customer Retention Communication Culture 72

Clarivate

MARCH 20, 2024

From discussions on REF2029 to the imperatives of fostering diversity, innovation and research integrity, we explored the future of research amidst financial challenges and evolving policies. This blog is adapted from the Research Professional News 8am Playbook briefing published on 15 March, with reporting by Harriet Swain.

2029 64

2029 Insights Government Financial 64

Help Scout

NOVEMBER 5, 2018

If I have to be reminded that “cripple” isn’t a word we should be throwing around, how many instances in our ~six years of blog backlog have we used similarly careless language? I decided to audit the blog, HelpU , and our other resources for ableist and other problematic language. Inclusive Language in Four Easy Steps.

Blog 40

Blog 2018 Consulting Events 40

SurveySparrow

JULY 6, 2022

In this blog, we’ll cover: What is Managerial Competency? A visionary manager is also the one who acknowledges how essential diversity is in the workplace? He works towards building a diversified workforce that values inclusivity and a shared culture. Open to diverse and vibrant teams with one goal.

Culture 52

Culture Apparel Communication Innovation 52

Hallmark Business Connections

OCTOBER 27, 2020

Marketers already know the power of social responsibility efforts; protecting the environment, enhancing diversity and inclusion, fostering philanthropy and more. Brands should take their customers’ loneliness as a rallying cry to step up and step into roles that bring more human interaction and caring into the world.

Airlines 98

Airlines Telecommunications Social Media Connections 98

One Millimeter Mindset

FEBRUARY 21, 2019

Isn’t it about time to take a more diverse and inclusive approach to retaining the customers you work so hard to win? Subscribe to my blog. Share your email address in the red box in the right column of this blog. Share your email address in the red box in the right column of this blog.

Workshop 65

Workshop Customer Retention Sales Communication 65

SurveySensum

FEBRUARY 7, 2024

This promotes diversity by offering insightful information and demonstrating to your audience the value of their viewpoints. Whether you are an essay writing service or have a blog website, it is imperative to create an emotional connection. In this journey, the inclusion of customer feedback becomes pivotal.

Connections 52

Connections Social Media Demo Feedback 52

Doing CX Right

JULY 24, 2019

She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Stacy : (03:00) I started my blog a couple of years ago, and, I have to say that I never imagined what the platform would do for me. Unfortunately, equality and inclusion have not been the case over time.

NPS 40

NPS Measurement Net Promoter Score Customer Satisfaction 40

SurveySparrow

JANUARY 9, 2024

This blog will look into the top AI market research tools, their features, and pricing! Let’s see why SurveySparrow’s market research tool stands out: Custom Panel Profiling : Reach a global audience with SurveySparrow’s extensive and diverse audience panel. For me, it is nothing but time!

Marketing 52

Marketing Document Multi-Channel Insights 52

2020 Research

FEBRUARY 27, 2023

How to Mindfully Master and Prevail over Linguistic Diversity in Global Research In your quest for success in qualitative research, have you ever stopped to think about the importance of language? The following guide focuses on the value and the complexities of language diversity. Diversity must be heard!

Culture 52

Culture E Commerce Reference Communication 52

2020 Research

FEBRUARY 21, 2023

How to Mindfully Master and Prevail over Linguistic Diversity in Global Research In your quest for success in qualitative research, have you ever stopped to think about the importance of language? The following guide focuses on the value and the complexities of language diversity. Diversity must be heard!

Culture 52

Culture E Commerce Reference Communication 52