Kustomer

OCTOBER 19, 2023

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 59

Customer Service Airlines Exceptional Customer Service 2014 59

Experience Investigators by 360Connext

JANUARY 14, 2015

Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. Companies that figure out how to hire the right people win.

Customer Experience 290

Customer Experience Airlines Government Exceptional Customer Service 290

Call Experts

OCTOBER 12, 2023

This simple statement underscores the importance of genuine human interaction, especially regarding customer service. In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience.

Customer Satisfaction 105

Customer Satisfaction Connections Exceptional Customer Service Technology 105

Optimove

MAY 20, 2024

The Big Picture: Manufacturers of consumer brands face challenges in capturing end-user data and fostering loyalty when purchases occur through third-party platforms. As a result, Jabra missed out on the opportunity to provide exceptional customer service experiences, gather feedback, and build rapport with their customers.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service E Commerce E-support 52

CSM Magazine

OCTOBER 16, 2023

They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. They’ll even switch if they aren’t happy, as research indicates that 70% of customers under the age of 55 would consider changing banks for an improved customer experience.

Customer Service 52

Customer Service Social Media Net Promoter Score Financial 52

Call Experts

APRIL 8, 2024

This simple statement underscores the importance of genuine human interaction, especially regarding customer service. In this blog, we’ll explore the intricacies of call routing, its significance in modern customer service, and how it can enhance the customer experience.

Customer Satisfaction 52

Customer Satisfaction Technology Connections Exceptional Customer Service 52

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more.

2024 52

2024 Customer Service E Commerce E-support 52

SurveySensum

JANUARY 26, 2024

Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Educational Resources : Provides webinars, case studies, and tutorials to help customers deepen their understanding of your product.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This blog discusses six ways to improve customer experience in healthcare.

Healthcare 52

Healthcare Customer Experience Hospitality Loyalty 52

Kustomer

OCTOBER 2, 2020

Retailers need to tailor the way they interact with consumers in a way that exceeds their expectations in an effort to not only maintain their business, but also to gain customer loyalty. it’s about exceeding their anticipated desires to drive loyalty. What Does It Take to Deliver Exceptional Customer Engagement?

Consumers 80

Consumers Retail E-support Competitive Advantage 80

SurveySensum

JANUARY 31, 2024

It is because 65% of your business comes from repeat customers, and a whopping 80% of your revenue is fueled by the love of 20% of your customers. Your top 10% who are spending three times more than your average customers. So – who are YOUR high-value customers? That’s the power of top-notch customer service.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Feedback Exceptional Customer Service 52

ShepHyken

SEPTEMBER 15, 2023

And this doesn´t just impact initial interactions but contributes to customer retention, too. To keep new and current customers engaged, no business should leave out one of the most important pieces of the customer experience puzzle: email marketing.

Marketing 61

Marketing Customer Experience Communication Entertainment 61

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. Building a Strong Online Presence In today’s digital age, having a strong online presence is crucial to the success of any business, and funeral homes are no exception.

Social Media 52

Social Media Events Exceptional Customer Service Consulting 52

SurveySensum

MARCH 17, 2023

According to a survey conducted by McKinsey & Company , 53% of customers consider a better service experience to be more influential than the actual purchase experience in the entire customer journey. Suggested read: Why Customer Experience Is The Real Driver Of Brand Success?

Automotive 52

Automotive Customer Experience 2023 Entertainment 52

ShepHyken

APRIL 24, 2017

Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. My Comment: Want to learn from some of the masters of customer service? Taking a chance in Service Training by Cassie McInnes.

2017 69

2017 Article Customer Service Customer Service Training 69

SurveySparrow

JUNE 28, 2023

Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth. Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

SurveySensum

JULY 21, 2023

And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base. NPS primarily assesses customer loyalty.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews play a vital part in that process.

Social Media 97

Social Media Feedback Advertising Customers 97

Bill Quiseng

JANUARY 10, 2016

I have been an avid reader of his blog where he writes about “the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.” ” So I’m honored that he has offered to share his customer service insight here.

Exceptional Customer Service 97

Exceptional Customer Service Leadership Competitive Advantage Consulting 97

SurveySensum

SEPTEMBER 6, 2023

Now, imagine a scenario where these satisfied customers didn’t share their positive experiences. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? On the other hand, advocates take brand loyalty to the next level.

NPS 52

NPS Brands Social Media Net Promoter Score 52

SurveySensum

OCTOBER 31, 2023

This brings us to the debate of customer experience vs customer service. Understanding the differences between both is vital for your business to thrive in the customer-centered world. In this blog, we will explore the same. A great CX is key to building customer loyalty and encouraging repeat business.

Connections 52

Connections Customer Service Net Promoter Score Customer Experience 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SurveySparrow

AUGUST 14, 2023

Studies show that 86% of customers are willing to pay more for a positive customer experience. A remarkable customer experience is not just a luxury; it’s a powerful tool that drives loyalty, advocacy, and business growth. Are you ready to level up your customer experience game? That’s right!

Customer Experience 52

Customer Experience Customer Centricity Customers Loyalty 52

BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Train staff in customer service skills 12. Table of contents Why should businesses deal with difficult customers?

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

SurveySensum

FEBRUARY 24, 2023

It is essential for automotive companies to prioritize the customer experience to stay competitive and retain loyal customers. In this blog, we will explore various strategies that automotive businesses can use to improve customer satisfaction. This can help you earn their loyalty toward your business.

Automotive 52

Automotive Customer Satisfaction Touchpoint Feedback 52

Lumoa

APRIL 24, 2018

Jeanne Bliss Customer Experience Practitioner & Pioneer, Keynote Speaker and Author. blog linkedin twitter Why? "I Companies need to employ multiple sources of information to tell the story of customers lives. Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why?

NPS 135

NPS Net Promoter Score Metrics Effort Score 135

Kustomer

JUNE 7, 2023

We help businesses of all sizes connect with customers the same way they do with family and friends, on the channels of their choice, by delivering a messaging-first experience that builds trust and strengthens customer loyalty. However, we can help you navigate through the trenches and understand the ones that matter most.

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

BirdEye

MAY 31, 2023

By investing in a strong referral marketing program, the company reduced their customer acquisition costs while also improving customer loyalty with rewards. Go beyond customer expectations Good products and exceptional customer service are just what your customers expect from you.

Marketing 52

Marketing Social Media Reference Rewards Programs 52

ViiBE Blog

FEBRUARY 18, 2020

Links to loyalty. In 2020, having a CX strategy is key, as customers are more selective with their loyalty. They are not asking for much, but they do expect timely, personal, and positive customer service. In fact, 60% of consumers report that customer service and brand loyalty are directly correlated.

Exceptional Customer Service 52

Exceptional Customer Service Loyalty 2017 Employee Experience 52

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

NICE inContact

AUGUST 2, 2016

Guest blog post from our friends at Momentum Telecom. Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. The post Give Your Contact Center a Pink Slip appeared first on inContact Blog.

Contact Center 48

Contact Center 2016 Exceptional Customer Service Communication 48

Magellan Solutions

AUGUST 17, 2020

A business may have about 12% to 15% loyal customers only, but this small percentage commonly represents 55% to 70% of sales. . Your ultimate goal should be customer retention ideas. Winning the loyalty of your current customers is cheaper than getting new leads from time to time. . What is Customer Retention?

Customer Retention 52

Customer Retention Loyalty Exceptional Customer Service Loyalty Programs 52

Oracle

NOVEMBER 23, 2020

Welcome back to Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Awards categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last.

Innovation 75

Innovation Customer Service Banking Contact Center 75

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. To learn more, read our blog post.

Social Media 40

Social Media Airlines Exceptional Customer Service Loyalty 40