SurveySensum

JANUARY 24, 2024

Talk to the Sales and Marketing Team Your sales and marketing team are always on the front lines, directly interacting with current and potential users. Effectively handling rejections involves transparent communication, offering alternative solutions or workarounds, and keeping the door open for future considerations.

Roadmap 52

Roadmap Feedback Demo Customers 52

Beyond Philosophy

APRIL 30, 2020

It is based on their research , where the authors developed their alternative to Maslow rooted in experimentation that parallels Maslow’s Hierarchy. There’s a book called The Rational Animal by Douglas T. Kenrick and Vladas Griskevicius about evolutionary psychology and the motives that we have.

Books 162

Books Consulting Healthcare Advertising 162

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? In this article, we will dive into the ways service centers can be contacted, their drawbacks, and the alternatives that can be used. How to avoid unnecessary displacement and in case of one, how to arrive on site fully prepared?

B2B 52

B2B E-support 2023 2021 52

Comm100

AUGUST 31, 2020

This blog focuses on one key complaint that almost every customer support team hears, and reveals how you can tackle it with grace and efficiency: “I hate being passed between agents and having to repeat my query every time.”. or “I want to make a complaint”. In our digital-first marketplace, channels are growing and evolving fast.

Customer Service 52

Customer Service Omnichannel Connections Touchpoint 52

Comm100

AUGUST 31, 2020

This blog focuses on one key complaint that almost every customer support team hears, and reveals how you can tackle it with grace and efficiency: “I hate being passed between agents and having to repeat my query every time.”. or “I want to make a complaint”. In our digital-first marketplace, channels are growing and evolving fast.

Customer Service 52

Customer Service Omnichannel Connections Touchpoint 52

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. All these efficiencies come together to make live chat a much cheaper alternative to phone.

Omnichannel 52

Omnichannel Contact Center 2025 Consumers 52

OpinionLab

MAY 30, 2017

<Warning: This blog contains spoilers for a 36-year-old movie> My parents purchased their first VCR in 1984, and one of the first movies they bought on VHS was Raiders of the Lost Ark. I called the number listed in the email and after a ten minute wait was connected with a very nice customer service rep.

Omnichannel 60

Omnichannel 2009 Retail Connections 60

LoyaltyPlus

JANUARY 22, 2019

Not only has technology radically transformed the front-line of trade – sales and retail – it has changed the supply chain, the back-end systems used for ordering, stock management and other critical areas of operation. “The Lubbe also points to the inclusion of ‘customer loyalty and meeting customer expectations’.

Consumers 40

Consumers E Commerce Customer Relationship Management Social Media 40

LoyaltyPlus

JANUARY 22, 2019

Not only has technology radically transformed the front-line of trade – sales and retail – it has changed the supply chain, the back-end systems used for ordering, stock management and other critical areas of operation. “The Lubbe also points to the inclusion of ‘customer loyalty and meeting customer expectations’.

Consumers 40

Consumers E Commerce Customer Relationship Management Social Media 40

One Millimeter Mindset

DECEMBER 2, 2019

Today’s business development review blog post leverages the value of leveraging a storytelling strategy to grow, expand and sustain your business. Prioritize business storytelling as the mission-critical front end of your organization’s cash flow story. Alternatively, do you outsource business storytelling to someone else?

Blog 72

Blog Workshop Presentation Engagement 72

SurveySparrow

FEBRUARY 9, 2024

For some, it could be the desire to find an alternative or enhance an already existing experience. With the right content (whether blog, video, or SM posts), you can get the visibility you need to rank higher in search engine results for your target keywords. This will push your brand in front of the right audience.

Customer Journey 52

Customer Journey Marketing Social Media Brands 52

SurveySparrow

SEPTEMBER 14, 2022

And is there a better alternative available? In this blog, we’ll cover: How To Create A Google Forms RSVP? Because if you analyze, and we’ll help you with it, SurveySparrow is better than Google Forms on all fronts. Like all online form builders, Google Forms also comes with RSVP templates that are completely free for use.

Events 52

Events Social Media NPS Demo 52

BirdEye

JUNE 15, 2023

In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Also, be sure to use intuitive software.

Reference 98

Reference Sales Social Media Brands 98

BirdEye

SEPTEMBER 12, 2023

This blog post details the top social media best practices a business needs to use social media to its full potential. You may also want to put different messages in front of followers from different locations. Consumers don’t have a shortage of competing alternatives. There is heavy competition among brands on social media.

Social Media 105

Social Media Measurement Brands Leadership 105

Bold360

JULY 24, 2020

The move to self-service to fortify the front end of many companies was already trending before the pandemic. A simple alternative is to focus more on self-service to minimize the effects of this disruption. appeared first on Bold360 Blog. Many companies are offering concierge-like digital services across the board.

Contact Center 52

Contact Center Return on Investment Consumers Technology 52

Gainsight

NOVEMBER 4, 2021

I was thrilled when most CxOs shared that they are getting equal air-time in front of the Board as their executive counterparts in Sales, Finance, and Product. In a recent blog post, CS 2021: Making Customer Success Less “Squishy ,” I shared a slide template that I use at Gainsight to present to our Board.

Hotels 52

Hotels 2021 Metrics Customer Success 52

Beyond Philosophy

SEPTEMBER 23, 2021

But that doesn’t mean they need to do it the same way—down to taking a photo of it on the front step. Sometimes they have customers that can’t be bothered to find an alternative. An organization can imitate that transfer of data even if they don’t do things as Amazon does.

Airlines 109

Airlines Net Promoter Score E Commerce Books 109

NICE inContact

JANUARY 16, 2019

Another cost-effective alternative exists – and it simply involves supplementing existing IVRs with AI-powered virtual agents with natural language capabilities. The post Automate Contact Center Outbound Calls and Texts for Positive ROI appeared first on NICE inContact Blog.

Contact Center 48

Contact Center ROI Virtual Agent Call Center 48

ThriveableBiz

AUGUST 31, 2021

And all of them think they can just advertise their service, stick a sign on the front gate and business will flock in. I’ve also read many blogs and papers on small business failure. It’s not easy to cover every scenario in this blog post, so for this exercise I’m going to assume it’s an idea based around a skill you have.

Marketing 52

Marketing Blog Insurance Advertising 52

Beyond Philosophy

NOVEMBER 18, 2021

Most people also do not want to consider the alternatives for toilet paper. . The upside to the direct route is that you have staved off the need to consider other alternatives for toilet paper. The product is in front of you, and you’re in a different mindset. . Direct vs. Compensatory Resolution for Scarcity.

Consumers 89

Consumers Books 2020 Reference 89

Win the Customer

JANUARY 6, 2016

The central concept of rational choice (people usually make the most rational choice in any given circumstance) is generally accepted as true, however Framing theory suggests that how an individual is presented a different idea or concept (how it’s framed) can encourage people to adopt alternate points of view.

Leadership 72

Leadership Customer Experience Fashion Culture 72

Horizon CX

APRIL 4, 2019

Earlier in my career, I had the opportunity to serve customers in a pure sales capacity—with all the challenges that accompany a sales role including quotas—both achievable and unrealistic, but that’s another topic for another blog. During my tenure in sales, I was introduced and trained in what is called the solution-selling methodology.

Customer Centricity 40

Customer Centricity Sales Communication 2010 40

Oracle

NOVEMBER 25, 2020

So, the next time you reach for “unprecedented,” please, remember these alternatives. Disney, on its Disney Parks blog , published their recipes for beignets from their parks, chocolate peanut butter French toast, and even the sought-after Disney churros recipe. Words matter! Stats of the week: Content is having a moment.

2020 62

2020 Books Marketing Culture 62

CX Journey

SEPTEMBER 19, 2018

It appeared on their blog on March 22, 2018. Well, they're not dead (yet), but companies are certainly looking for alternative approaches to customer and employee listening in light of the fact that survey burnout is a real problem. And the customer is right there in front of you, telling you about the experience.

Employee Experience 34

Employee Experience Social Media Feedback Call Center 34

SurveySparrow

JULY 3, 2023

has its limitations, prompting businesses to seek effective alternatives. alternatives that might just be the perfect fit for your CX endeavors. Alternatives! SurveySparrow Engagement takes a front seat with SurveySparrow, as it provides a chat-like survey experience, capturing the attention of respondents like never before.

Multi-Channel 10

Multi-Channel Healthcare Customer Satisfaction Insights 10

ijgolding

FEBRUARY 9, 2016

Other researchers, who studied three herds of elephants during a severe 1993 drought at Tanzania’s Tarangire National Park, found that they not only recognize one another but also recall routes to alternate food and water sources when their usual areas dry up. I am writing this blog post in Madrid.

2007 65

2007 2006 Customers Airlines 65

Clarivate

APRIL 21, 2022

In this blog, part of a new series highlighting the contributions from Ukraine to global research, we analyze the growth and diversity of subject areas in Ukraine. We also look at Ukraine’s contribution to global Research Fronts , which form when clusters of Highly Cited Papers are frequently cited together.

Innovation 98

Innovation Technology 2017 2021 98

ijgolding

JANUARY 14, 2019

My first blog post of 2019 is not going to be a long, drawn out diatribe about the challenges of long-term relationships! For example, on all KLM flights, the pilot now introduces him/herself to passengers from the front of the aircraft – not from the safety of their cockpit, but in person, in full view of the passengers.

Customer Experience 98

Customer Experience Airlines 2011 Customer Journey 98

SaleMove

AUGUST 3, 2018

It’s becoming clear, based on these stats alone, that customers who feel abandoned will not hesitate to abandon your cart and go find an alternative who will provide them with the buying experience they are looking for: . The post How Human Assisted AI Will Improve Your Customer Service appeared first on SaleMove Blog.

Customer Service 40

Customer Service E-support Call Center B2C 40

Lithium

DECEMBER 31, 2021

Alternately, click Pause All Publishing to stop all publishing or Resume All Publishing to resume all publishing. They are the front lines and your eyes and ears for your communities. For additional information, visit this blog on other ways to use the Communities product in a crisis. Click the Pause Publishing button.

Brands 40

Brands Management Communication Social Media 40

Strativity

OCTOBER 17, 2017

Social media listening, customer service, public relations — these groups must become the front lines of information for. Alternatively, the NFL could take a unified stance, establishing new rules for all of its teams. It is necessary to understand the interconnected — and. senior executives creating a go-forward strategy.

Culture 40

Culture Brands Social Media 2016 40

Strativity

OCTOBER 17, 2017

Social media listening, customer service, public relations — these groups must become the front lines of information for. Alternatively, the NFL could take a unified stance, establishing new rules for all of its teams. It is necessary to understand the interconnected — and. senior executives creating a go-forward strategy.

Culture 40

Culture Brands Social Media 2016 40

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author @BlakeMichelleM | blog "The future of customer experience is around providing tailored and personalized customer experiences.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

ChurnZero

NOVEMBER 9, 2018

The following is a guest blog post by Kayleigh Alexandra content writer for Micro Startups. . On the other hand, you might find the tickets unavailable, but be offered a strong alternative and be supported so well by the booking company that you end up entirely satisfied. Of course an event booking system should be able to book events.

Customer Success 45

Customer Success Customer Service Books Events 45

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. Their innovation created an attractive image of Amazon as they introduced a cost-effective alternative option during the recession. . Changes that Shape Advertising Strategies During Slowdown.

Advertising 52

Advertising Social Media 2009 Brands 52

Kustomer

FEBRUARY 29, 2024

Why Users Seek Alternatives to Gorgias Many users perceive Gorgias as a niche player in the customer support software segment, and in many respects, it is. The instability experienced with Gorgias’ offering is prompting many users to seek alternatives. Users within these industries often explore alternative solutions to Gorgias.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Smith+co CX

JUNE 11, 2018

There is only one alternative to investing in the profiling stage of identifying your most valuable customers, and it’s not pretty, though it’s pretty common. But the more effort undertaken up front, the more targeted your communications and marketing strategies can become. And don’t even get me started talking about Facebook ‘Likes’!

Communication 28

Communication Loyalty Brands Consulting 28