ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. So many businesses are hemorrhaging money and they don’t even know it.

Blog 117

Blog Advertising Entertainment Sports 117

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Publish a blog or newsletter 5. Claim your Google Business Profile 6. Create online business listings 7.

Seminar 98

Seminar Social Media Advertising Workshop 98

BirdEye

JUNE 30, 2023

Google Shopping List makes it super easy to jot down a quick list of items you want to buy before heading out of the house. It integrates seamlessly with Google Assistant so you can use voice commands to add items to Google Shopping List hands-free. Table of contents How do you create a Google Shopping List?

2022 98

2022 Management Customer Experience Management Blog 98

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. Basic examples of KPIs include visitor engagement, cart abandonment, bounce rate and conversion rate, but Google Analytics can be used to define and measure practically any goal.

Blog 118

Blog Customer Experience Retail Consumers 118

BirdEye

JUNE 13, 2023

A Google Business listing offers an easy way for prospects and existing customers to find your business and leave reviews. Studies reveal 86% of customers turn to Google Maps to locate a local business. But there are going to be scenarios when it’s necessary to delete a Google Business Account.

Management 97

Management Sales Information Customer Experience Management 97

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 111

Marketing Social Media Advertising Workshop 111

BirdEye

MAY 1, 2023

In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business. Customer reviews play a vital part in that process.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

MARCH 22, 2024

Struggling to get more traffic from Google? Many businesses want to leverage Google My Business (currently Google Business Profile) but feel overwhelmed by the options. Despite the widespread adoption of listings, numerous businesses fail to fully capitalize on this opportunity.

Events 59

Events Multi-Channel Demo Sales 59

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. What came to my mind was that customers behave like kids sometimes. I shared this idea with my colleagues from the content team, and they were outraged: “What? Decide what to write about on your blog. We’ve all seen it.

Blog 66

Blog Social Media Article 2017 66

ShepHyken

FEBRUARY 2, 2018

They even announced over the speaker that I was on the plane and for everyone to wish me luck in my marriage.”. The bride ended her review on Southwest’s page by writing, “I don’t think people give enough good reviews only bad reviews, and I wanted to acknowledge these people and that it meant a lot to me and my group.

Blog 85

Blog Customer Service Airlines Culture 85

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Read full review “Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

ShepHyken

NOVEMBER 17, 2017

This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. She chooses the Refinery Hotel, with 680 google reviews. Customers today will engage with your business if they feel a connection during their entire experience interacting with your company.

Customer Engagement 81

Customer Engagement Blog Engagement Hotels 81

BirdEye

APRIL 18, 2023

Did you know that 50% of businesses fail within the first five years? This means for business owners, advertising locally is essential to keep the doors open and reach the target audience in the local market. In this blog post, we’ll share 25 local advertising ideas to help you reach those goals.

Advertising 98

Advertising Social Media Events Magazine 98

BirdEye

NOVEMBER 9, 2023

This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry. Why insurance review websites matter for your business Which insurance review sites are best for your type of coverage?

Insurance 111

Insurance 2023 Financial Feedback 111

BirdEye

OCTOBER 19, 2023

Experts say that over 90% of local searches originate on Google. This statistic underscores the immense importance and competitiveness of this platform for all local businesses, especially those operating from multiple locations. As a local business owner, you likely have concerns and questions about how to grow effectively on Google.

Social Media 59

Social Media Books Consulting Information 59

BirdEye

NOVEMBER 16, 2023

The right lawn care marketing strategy can help your business create lasting impressions, generate leads, nurture relationships, and build a brand in the market. This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies.

Marketing 64

Marketing Social Media Advertising User Experience 64

ShepHyken

JANUARY 11, 2019

Here, we will first discuss why closing the loop is important, then provide three examples of how to grow your business thanks to customer feedback, and finally explain how to implement something like this in real life, using technology! My friend Ann-Margaret used to be an accountant. Why the customer feedback loop is important?

Feedback 92

Feedback Blog NPS Net Promoter Score 92

ShepHyken

JUNE 28, 2021

Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. My Comment: We start off this week with Newsweek’s list of America’s BEST customer service companies. Then do a Google search for articles about their success. So, what to do with this list?

2021 141

2021 Article Customer Service Government 141

ShepHyken

MARCH 24, 2017

This week on our Friends on Friday guest blog post my colleague, Manuel Grenacher, writes about how using bots can help manage and improve the customer experience. Companies like Dominos Pizza and Mila, an on-demand tech support startup, have seen great success integrating chatbots into their business models. Shep Hyken.

Blog 91

Blog Customer Experience Airlines Books 91

BirdEye

AUGUST 5, 2022

As a local business owner, you’re always looking for new ways to increase your online sales. So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. What is Google Merchant Center?

Sales 105

Sales Information Management Advertising 105

BirdEye

SEPTEMBER 6, 2022

If you own a business with a physical location, you probably rely on the customers in your area to drive most of your revenue. Most of them are searching online for the products or services you provide before they find your business. Claim and optimize your Google Business Profile 2. Use online business directories 4.

Marketing 98

Marketing Blog Information User Experience 98

BirdEye

AUGUST 5, 2022

As a local business owner, you’re always looking for new ways to increase your online sales. So you’ve likely heard about Google Merchant Center — a free tool that lets local businesses create, manage, and advertise their product catalogs online. What is Google Merchant Center?

Sales 97

Sales Information Advertising Management 97

Daniel Group

APRIL 13, 2022

This edition of Success Strategies focuses on growing your business through referral marketing with the foundation of excellent Customer Experience. Growing your business through referrals is a sound and sustaining way to expand. Top 3 Customer Experience Building Blocks to Grow Your Business!

Marketing 98

Marketing B2B Feedback Sales 98

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Some less proactive businesses will do just that, however, they will not be the next eBay or Virgin! Simplify how they can contact your business by giving them the choice to chat or to fill in a form.

E Commerce 76

E Commerce Blog Engagement Banking 76

BirdEye

APRIL 20, 2023

In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. From optimizing your website to leveraging social media, we’ll cover everything you need to know about local lead generation so that you can start growing your business today.

Social Media 98

Social Media Multi-Channel Metrics Advertising 98

BirdEye

OCTOBER 25, 2023

Visibility is the cornerstone of business growth and success. Online listings play a crucial role in every business’s digital strategy. However, there is so much a business needs to know, monitor, and leverage to make the most of listings. After listings, reviews determine a business’s online success.

Marketing 105

Marketing Information Webinar Consumers 105

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. You can also collect and manage reviews from Google My Business or industry-specific business listing sites.

Insurance 98

Insurance Marketing Social Media Loyalty Programs 98

BirdEye

MAY 12, 2023

You likely use Google products every day in your business, such as Google Chrome, Google Pay, Google Play, or Google My Business. Naturally, you’d turn to Google customer service to help solve your issues. Google Ads has a dedicated live chat.

Customer Service 52

Customer Service Customer Service Representative Document Advertising 52

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. Top 10 Blog Posts from 2019 . CSAT and CES and NPS, oh my! Author: Emily Nesterick.

2019 64

2019 Blog E-support Chief Customer Officer 64

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

Marketing 98

Marketing Social Media Competitive Advantage Events 98

BirdEye

FEBRUARY 29, 2024

Google reviews soared by 15%, capturing 79% of all online reviews. Each business location, on average, received 66 new Google reviews. These statistics underscore Google’s dominant position in the review ecosystem and emphasize the critical importance of online reviews in the real estate industry.

Financial 59

Financial Communication Marketing Demo 59

ReviewTrackers

DECEMBER 10, 2019

Google My Business. You can claim a listing by signing up on the Yelp for Business Owners page. First-time Yelp listing owners should also take a look at our comprehensive Yelp business guide. . For more information, check out the Wellness.com Business FAQ Page. Google My Business.

Healthcare 132

Healthcare Hospitality 2013 Insurance 132

BirdEye

MAY 5, 2023

But if you’re like most small and medium-sized businesses, ad budgets don’t grow on trees. And it means you have to get selective about how, when, and where you advertise your business. So, let’s dive in and start growing your business. Users worldwide find business services, classes, jobs, and real estate on this website.

Advertising 98

Advertising 2023 Automotive Retail 98

ReviewTrackers

AUGUST 7, 2019

Is there a way to remove or delete a Google review? And it’s a question that’s typically asked with some measure of frustration: after all, if you’re managing a business, a negative review on Google can blemish your online reputation, especially if the review stands out in a search result for your business on Google.

Feedback 101

Feedback Social Media Download Measurement 101

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. People love to talk about businesses, for better or worse. Online and offline, conversations about your restaurant business are happening. Optimize business listings Things change.

Management 109

Management Social Media 2007 Reference 109

BirdEye

OCTOBER 26, 2023

They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. I can barely remember my email password.

Brands 116

Brands Multi-Channel Consulting Demo 116

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

Feedback 52

Feedback Demo Entertainment Customers 52