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Want to Improve CX Significantly? Enhance Your Communication Strategies!

Daniel Group

Intuitively, we recognize the pivotal role of communication in delivering a memorable customer experience. If you reflect on your own positive experiences, many of them likely arose from the effectiveness of communication. This statistical result is consistent with my observations of customer behavior.

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3 *Not-So-Secret* Strategies to Boost Your SEO Reputation Management

BirdEye

Beauty industry entrepreneur, Elizabeth Arden, once said, “Reputation makes customers.” SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. After all, a dynamite SEO reputation management plan is how businesses make customers in the digital age.

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Boost your sales: Unlocking refer-a-friend program secrets

BirdEye

It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. In this blog, we’ll define why refer-a-friend programs are essential, what to consider before starting your referral program, and the best refer-a-friend promotion ideas. People trust their friends.

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The pipeline to success: 14 plumbing lead generation ideas

BirdEye

A steady stream of clients and a phone that does not stop ringing. Home service businesses like plumbing companies must constantly be on the lookout to increase their lead generation channels and acquire new customers. This improves their chance of connecting with the right audience base and converting them into customers.

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Building a Customer Loyalty Program That Drives Brand Love

Kayako

They’re good quality and generally last a good while. Cars, coffee makers, clothing… they’re as good as they’re going to get. What does that mean for businesses? When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive.

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How We’re Learning to Win Against Big Online Competitors

customer sure

But bigger does not mean better and we’ve been learning how to beat some well established brands. We’re also starting to find that some customers leave the competitors and come and join us. Outstanding Customer Service. Customers of large companies can feel helpless. Good one guys.”. Bar nothing.

Hotels 97
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Everything You Need To Know About Text Messaging For Ecommerce (+15 Useful SMS Templates)

LiveChat

We’re using SMS to inform our family members we’ll be late for dinner, share new experiences, jokes or ideas with our friends or postpone meetings due to ever growing traffic. Why don’t you use SMS as means to inform your customers about new products, time-limited offers or discounts? How exactly does it work?