BirdEye

DECEMBER 8, 2023

We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business. It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business.

Management 116

Management Social Media Brands Consulting 116

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Respond to every message on every channel 2. Analyze review content, not just ratings 4. Ignore it and hope it goes away?

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. It’s essential to not only gather this valuable feedback but also understand how to harness its power. Customer reviews are genuine, user-generated evaluations of products, services, or experiences provided by a business.

Social Media 97

Social Media Feedback Advertising Customers 97

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

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Marketing Social Media Healthcare Multi-Channel 59

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

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Marketing Social Media Advertising Workshop 111

BirdEye

NOVEMBER 30, 2023

While online bookings are still popular, curated travel experiences are also gaining traction. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. How do you market your travel agency?

Travel 110

Travel Marketing Social Media Hotels 110

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

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Blog Information Article Feedback 128

GetFeedback

DECEMBER 26, 2018

So how can companies monitor and understand consumer brand perception when they’re looking at it from inside the box? Research shows that 45% of brand perception can be attributed to what a company says and how it says it. Companies often assume they know how their customers feel about them. Read online reviews.

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Measurement Brands Net Promoter Score Social Media 262

BirdEye

JANUARY 25, 2023

Most business owners don’t enjoy reading one-star reviews. Unfortunately, negative reviews are part of doing business – and they need to be addressed early if you want to protect your company’s online reputation. When left unchecked, one-star ratings can damage your business and impact how customers perceive your brand.

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Feedback Customer Satisfaction Brands Management 98

ReviewTrackers

SEPTEMBER 7, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. Showing at least five reviews increased the purchase likelihood by almost a factor of 4x. Take a look at the example below, which highlights reviews of a carpet cleaning business.

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Customers Blog Information Article 123

BirdEye

FEBRUARY 14, 2023

Whether a small business or a large corporation, your business’s online reputation is more important than ever. The way people perceive your company online has a huge impact on your bottom line and can make or break you as a brand. Table of contents What is an online reputation management consultant?

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Consulting Management Social Media Multi-Channel 97

BirdEye

JANUARY 5, 2023

With the rise of social media and customer reviews, an online reputation manager has become an essential role for organizations looking to maintain a positive online presence. Investing in this position can help you attract new customers and protect your brand’s online reputation. Online reputation manager skill set.

Management 98

Management Multi-Channel Social Media Interaction 98

BirdEye

NOVEMBER 27, 2023

Smart business owners know creating loyal customers from service failures isn’t just about preventing bad reviews. This blog isn’t about turning every customer into a lifelong friend. Foster a customer-centric culture within the organization In this blog, we discuss more about them in detail. They’re opportunities.

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Social Media Customer Service Representative Customer Centricity Customer Satisfaction 110

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. This blog post aims to shed light on the best insurance review sites empowering your business to enhance its online presence and improve customer experience in the insurance industry.

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Insurance 2023 Financial Feedback 111

BirdEye

MAY 4, 2023

There are some listing and review sites out there that can have a significant impact on your business. And if you’re in the home improvement sector, Houzz reviews should definitely be on your priority list. Home professionals represented on Houzz with positive customer reviews tend to have more credibility with potential customers.

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Social Media 2009 Magazine Feedback 96

BirdEye

OCTOBER 16, 2023

Arden could not have imagined the challenges of managing a business’s online reputation. 81% of consumers search online before physically going into a store. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. How do you do SEO reputation management?

Management 110

Management Demo Brands Consumers 110

BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. And they bolster your online reputation management efforts. This blog has the 7 strategies for managing negative customer reviews. Table of contents What is a negative customer review?

2023 59

2023 Feedback Demo Consumers 59

ShepHyken

MAY 19, 2017

Berk about the importance of responding quickly to customer comments and reviews. Ask your customers to post online reviews. When a customer writes a complaint online, review, tweet, post, etc., Respond quickly, every time, period. When a company responds quickly, customers are blown away.

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Blog Social Media 2012 Article 74

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. It is all about how businesses interact with their customers to form a meaningful connection. What is most important for any business today? Well, the best answer is customer engagement.

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Blog Brands Engagement ROI 121

BirdEye

SEPTEMBER 12, 2022

If you’re looking for an effective way to market your business, online business reviews could be the answer. As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. Table of contents What are online business reviews?

Social Media 98

Social Media Travel Hotels Advertising 98

BirdEye

AUGUST 15, 2022

93% of customers find local businesses online. So it’s not just important that your business take advantage of online marketing strategies — it’s imperative. In this blog post, we’ll share some quick and easy ways to get started with local online marketing as well as the benefits your businesses can expect.

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Marketing Social Media Competitive Advantage Events 98

BirdEye

SEPTEMBER 11, 2023

And the reality is your online reputation matters more than ever. Imagine you launch a new product, and a negative review gains traction within hours. You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect.

Management 59

Management Brand Values Demo Social Media 59

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. These platforms can transform how you connect with clients and improve your real estate reputation management. Benefits of social media in real estate How do you create a real estate social media strategy that brings in new business?

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Social Media Sales Advertising Connections 59

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. These changes in consumer behavior and expectations, combined with new technologies, are starting to completely transform the contact center.

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Contact Center Blog Banking Competitive Advantage 122

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. How to develop a lawn care marketing strategy? How to market lawn care businesses? How to develop a lawn care marketing strategy?

Marketing 64

Marketing Social Media Advertising User Experience 64

Beyond Philosophy

AUGUST 20, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. .

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Transportation Information Technology Consulting 349

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction.

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Insurance Marketing Social Media Loyalty Programs 98

BirdEye

APRIL 25, 2023

If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Publish a blog or newsletter 5. Create online business listings 7. Ask for customer reviews 8. Create online business listings 7. Ask for customer reviews 8.

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Seminar Social Media Advertising Workshop 98

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience.

Social Media 59

Social Media Multi-Channel Insights Brands 59

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. People will forget what you said, people will forget what you did, but people will never forget how you made them feel. How to leverage technology for a better customer experience.

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Technology Blog Customer Experience Social Media 133

BirdEye

OCTOBER 26, 2023

Today, reviews have become more than just words on a screen. Online reviews are a goldmine of insights. Positive reviews create a sense of social proof, making it more likely for others to buy, while negative reviews repel. She started using it for online reputation management in multifamily housing.

Brands 116

Brands Multi-Channel Consulting Demo 116

BirdEye

OCTOBER 12, 2023

Unfortunately, finding the right survey respondents can be challenging for many business owners. And knowing where and how to find that audience is key. From targeting website visitors to connecting with the right pool of people, in this blog, we’ll give you ideas on where you can find ideal survey respondents.

Social Media 59

Social Media Net Promoter Score Feedback Demo 59

BirdEye

OCTOBER 25, 2023

Online listings play a crucial role in every business’s digital strategy. This blog post gives you an overview of a panel discussion on mastering online listings for your business. After listings, reviews determine a business’s online success. Responding to all reviews, particularly the negative ones, is essential.

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Marketing Information Webinar Consumers 105

BirdEye

NOVEMBER 14, 2023

Online reviews can make or break your business. 93% of consumers read two or more reviews when researching a company. 85% of consumers have decided not to do business with a company because of negative online reviews. 93% of consumers read two or more reviews when researching a company.

Financial 59

Financial Banking Social Media E Commerce 59

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews?

Travel 59

Travel Hotels Social Media Healthcare 59

BirdEye

MARCH 1, 2024

But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Social Media 59

Social Media 2022 Demo Blog 59

BirdEye

NOVEMBER 28, 2023

The company was struggling with a manual, labor-intensive process of managing its online reputation until it found a solution that marked a significant turnaround. A remarkable 49% increase in customer feedback from review sites, all within just six months. The result? This story isn’t just about a bunch of restaurants, though.

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Management E Commerce Healthcare Hospitality 59