Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 94

Feedback Blog NPS Net Promoter Score 94

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. They can take several forms, including: In-app guides.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journey Webinar 83

GetFeedback

APRIL 30, 2018

Collecting customer feedback is essential if you truly want to understand the needs and expectations of your target audience. The Survey Logic tool makes it easy to create survey workflows that respond based on your visitor’s activity and how they answer your survey. Blog Surveys. In-App Surveys. Top 3 Marketing Surveys.

Marketing 207

Marketing Feedback Document Blog 207

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

2024 52

2024 Feedback Culture Demo 52

Optimove

NOVEMBER 9, 2023

Thanks to recent shifts in data privacy regulations, including Apple’s app tracking transparency (ATT) and identifier for advertisers (IDFA) changes, the need for innovative, Customer-Led Marketing strategies has never been more urgent. Remember, CRM (Customer Relationship Marketing) marketing tools like Optimove are not solely for retention.

Advertising 72

Advertising Innovation Download Loyalty 72

ShepHyken

NOVEMBER 15, 2019

Further, when you want customizable features such as artificial intelligence applications (see below), you don’t have to buy expensive enterprise tools or hire the technical experts required to use them. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated.

Blog 94

Blog Customer Experience Contact Center Interaction 94

Totango

DECEMBER 20, 2023

With our last tool, everything was complicated, overly technical, and buggy. From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

2024 108

2024 Customer Centricity User Experience 2023 108

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Management NPS Customer Satisfaction 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. But every tool has its limitations. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

2023 52

2023 Multi-Channel Demo Feedback 52

ShepHyken

JUNE 8, 2018

We’re Lightricks , by the way, a company that’s behind the Enlight suite of creative apps on iOS: Photofox , Quickshot and Videoleap. Over Christmas, our Quickshot app was released with a bug that affected many users. The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.

Blog 75

Blog Social Media 2018 2017 75

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Feedback 52

Feedback Demo Insights User Experience 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. Combine NPS surveys with other apps for more powerful functionality. Generating survey reports.

NPS 101

NPS 2022 Net Promoter Score Multi-Channel 101

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Let’s dive in!

Insights 52

Insights E Commerce E-support User Experience 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.

Multi-Channel 52

Multi-Channel Feedback 2023 NPS 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. However, despite its effectiveness, AskNicely has some drawbacks to consider.

2023 52

2023 Net Promoter Score NPS Feedback 52

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Hotels 52

Hotels User Experience Books Feedback 52

Totango

JANUARY 3, 2024

We were also named “Best Customer Success Tool” by the Customer Success Collective ! We were also named “Best Customer Success Tool” by the Customer Success Collective ! As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Plus, industry experts agree.

2024 111

2024 2023 Customer Success Innovation 111

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Let’s dive in. Posting without guardrails in place is risky business.

Social Media 108

Social Media Multi-Channel Demo Feedback 108

SurveySparrow

JUNE 20, 2023

In this blog, we’ll introduce you to 10 impressive tools that can give SoGoSurvey a run for its money. These alternatives offer a range of features to help you gather valuable feedback, increase response rates, and strengthen customer loyalty. Let’s talk about the need for alternatives in the world of survey tools.

2023 52

2023 Multi-Channel Document Feedback 52

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

2023 52

2023 NPS Multi-Channel Feedback 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. Enter mobile survey tools. What is a Mobile Survey Tool? How to Choose the Right Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

CX University

MARCH 18, 2024

Case in Point 3: Starbucks transitioned to hyper-personalization by creating 400,000 email variants per week, personalized offers in their app, and recommendations within the app based on individual preferences and past purchases. One such approach that is gaining traction is hyper-personalization.

Customer Experience 52

Customer Experience Retail 2023 2022 52

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Many companies are already leveraging AI-powered tools like AI SMS to reach more customers and provide support. What’s the warranty? One effective solution lies in conversational commerce.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

SurveySensum

MARCH 15, 2024

They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool?

2024 52

2024 Marketing Demo NPS 52

UJET

MARCH 17, 2020

These check-ins can include company updates, performance feedback, or queue assignment information. Use the Best Tools and Platform. Managers and supervisors should ensure that agents have the best tools to communicate, collaborate, and complete tasks as necessary. Daily Check-Ins.

Management 121

Management Communication Contact Center Customer Satisfaction 121

SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

B2B 52

B2B 2023 Feedback NPS 52

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Social Media 148

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. What is a Feedback Loop? Too much to handle?

Feedback 52

Feedback E Commerce Social Media E-support 52

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business? But, keeping customers happy is becoming challenging in the constantly evolving competitive business landscape.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Social Media 98

Social Media Advertising Brands Blog 98

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 101

Feedback Net Promoter Score NPS Customer Satisfaction 101

BirdEye

MAY 22, 2023

That’s why you need an easy-to-use scheduling app to stay on top of your schedules. In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. Table of contents What is a scheduling app? Who uses scheduling apps?

Books 98

Books Social Media Insurance Healthcare 98