Uniphore

SEPTEMBER 22, 2021

While some legacy tools have added limited AI capabilities to the existing product, many are designed more for improving the accuracy of speech-to-text transcriptions than identifying trends and patterns in the data, analyzing agent performance or compliance, or understanding customer sentiment, emotion, and intent. This is not an easy feat.

Interaction 40

Interaction Contact Center Telecommunications Healthcare 40

Second to None

FEBRUARY 4, 2020

Digital now permeates the grocery path to purchase by influencing shoppers’ awareness, selection, purchase and loyalty, and in turn is driving new and evolving consumer habits: More than three-quarters (77 percent) of consumers surveyed use digital touchpoints such as recipe websites and blogs to drive awareness and find inspiration.

Customer Journey 48

Customer Journey 2013 Retail Apparel 48

Bold360

JANUARY 23, 2019

Bots need: intent. A customer service conversation has its own structure: the AI needs to do intent recognition, then try to solve a problem. ?. In all the hype of AI and the rush to get something “out the door”, companies are starting realize how poor AI and chatbot design can be detrimental to a business. Start with a user.

Social Media 66

Social Media Webinar Interaction Financial 66

Uniphore

OCTOBER 12, 2021

A machine listening to a human conversation faces a similar challenge: It may be able to accurately recognize the language and the words being used, but it is limited in its ability to correctly understand the context in which those words are spoken, such as the intentions of the speakers or the identity of the things they’re talking about.

Contact Center 40

Contact Center Presentation Insights Interaction 40

One Millimeter Mindset

JULY 18, 2018

Your organization’s best customer-focused intentions become customer bombardment projectiles. As a result, customers eventually received multiple emails (and CX surveys) on the same subject from multiple divisions in the newly merged corporate entity. First, blasts about upcoming webinars and seminars. You get the picture.

Customer Experience 51

Customer Experience Workshop Seminar Customer Retention 51

Gainsight

OCTOBER 17, 2019

In this blog—part one of a three-part series—we’ll take a look at this important user group, discuss how this ecosystem of SaaS tools has created admin archetypes and provide you with some tools to successfully manage the right metrics to improve those admin relationships. This metric is poor because it doesn’t capture intent.

Metrics 40

Metrics Customers 2018 Blog 40

Clarabridge

AUGUST 17, 2017

This blog post is part 2 of our Debunking Natural Language Processing (NLP) series. Add idioms, hyperbole, sarcasm and named entities to your sentence and we have significantly complicated the task for both a human and a machine. By: Ellen Falci, Product Manager, NLP/Enrichment, Clarabridge. Both are vulnerable to misinterpretation.

Automotive 40

Automotive Document Feedback Presentation 40

transcosmos Information Systems

DECEMBER 4, 2018

With pop culture portraying AI as an antagonising entity in the form of murderous robots and scheming self-aware computer programs, it just fans the flames of fear. While many technological advancements are helping mankind in various fields, there’s a growing concern that these upgrades may eliminate the need for human involvement.

Healthcare 48

Healthcare Banking Social Media Technology 48

Integrity Solutions

SEPTEMBER 17, 2019

Of course, it’s not intentional. With more people working on teams—and with companies relying on teams performance more than ever—they need success tools to help them understand what the team needs not just as individuals but collectively. by Joyce Hames. Successful companies today move quickly. How Teams Get Off Track.

Roadmap 68

Roadmap Communication Engagement Sales 68

OpinionLab

JANUARY 9, 2017

And, as you probably know by now, data without action is – to all intents and purposes – wasted data. And, as you probably know by now, data without action is – to all intents and purposes – wasted data. They are not as worried about your website or your mobile app and likely regard each of these channels as separate entities.

Feedback 68

Feedback Omnichannel Retail Touchpoint 68

OpinionLab

JANUARY 9, 2017

And, as you probably know by now, data without action is – to all intents and purposes – wasted data. And, as you probably know by now, data without action is – to all intents and purposes – wasted data. They are not as worried about your website or your mobile app and likely regard each of these channels as separate entities.

Feedback 60

Feedback Omnichannel Retail Touchpoint 60

SmartKarrot

MAY 11, 2023

That’s why in this blog post, we’ll dive into the differences between conversation intelligence and conversational intelligence, shedding light on their different uses and applications. Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies.

E Commerce 10

E Commerce E-support Travel Sales 10

Thematic

DECEMBER 19, 2018

Oftentimes, companies with the best intentions find themselves in an insights vacuum. The task of sentiment analysis typically involves taking a piece of text, whether it’s a sentence, a comment or an entire document and returning a “score” that measures how positive or negative the text is. Why sentiment analysis is needed.

Social Media 63

Social Media Measurement Feedback Document 63

Zonka Feedback

DECEMBER 26, 2023

It offers smart text analysis, sentiment analysis, decoding intent, and much more. In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. Forget clunky forms and generic questions. The future of surveys is here, powered by AI! Go beyond words.

Feedback 52

Feedback Insights Demo Innovation 52

SurveySparrow

MARCH 1, 2024

It helps you analyze the hidden sentiment behind each customer feedback, review, or comment. Customer feedback software and social media listening tools are the ones that mostly use this. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

2024 59

2024 Social Media Feedback Demo 59

Avaya

AUGUST 12, 2019

Conversational intelligence: Using powerful Natural Language Processing in the background, voice calls to a live-agent can be processed in real time, to discern various entities and intents. What exactly does this mean? Voice Self-service: Nearly half of organizations are using AI in the contact center to improve customer self-service.

Contact Center 50

Contact Center 2019 2023 Interaction 50

Circular Edge

DECEMBER 21, 2022

Failure to file and failure to furnish penalties, and penalties for intentional disregard of filing and payee statement requirements, have increased due to adjustments for inflation. As we approach 2023, it’s time to set up your E1 systems and processes to meet and stay compliant with 1099 and US Payroll reporting requirements.

2022 52

2022 Document E-support Books 52

BirdEye

NOVEMBER 27, 2023

To make fake review checkers a trusted ally in your brand reputation management , this blog explores the tools, tactics, and strategies. To make fake review checkers a trusted ally in your brand reputation management , this blog explores the tools, tactics, and strategies. They can tarnish your image and mislead customers.

Consumers 59

Consumers Demo Feedback Brands 59

Comm100

JANUARY 5, 2021

This blog post breaks down the basics of live chat security and potential threats to help you find the most secure live chat platform for your company. They also have to worry about hefty fines and penalties issued by supervisory entities and government agencies that enforce responsible management of customer data. more than 2019.

2020 52

2020 Banking 2019 Airlines 52

OpinionLab

FEBRUARY 14, 2018

The key to how it all works is that the blockchain is public and no one single person or entity owns or controls it. Guest post from Tim Carrigan, Consulting VP at Andrew Reise. 2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and of course … Bitcoin. Crazy right? Real business impact.

Customer Experience 68

Customer Experience Insurance 2017 2014 68

OpinionLab

FEBRUARY 14, 2018

The key to how it all works is that the blockchain is public and no one single person or entity owns or controls it. Guest post from Tim Carrigan, Consulting VP at Andrew Reise. 2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and of course … Bitcoin. Crazy right? Real business impact.

Customer Experience 60

Customer Experience Insurance 2017 2014 60

Avaya

JUNE 22, 2016

Organisations can evolve into digitally transformed entities by adopting innovative technology solutions through consumption models that won’t break the bank. Is there any opportunity for government and private organisations to use a slow economic climate as a time to reevaluate their IT infrastructure?

Government 40

Government Leadership Healthcare Innovation 40

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates. They need to massively scale.

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Currency Alliance

NOVEMBER 17, 2020

After many companies dealt with panic and shock during March and April of 2020, most professionals got back to work accelerating their digital transformation. The sixth trend is also not new, but most companies have been ignoring the implications and will now try to catch up. We crave convenience and more intuitive, personalized experiences.

2021 52

2021 Loyalty Loyalty Programs Travel 52

Uniphore

JULY 30, 2021

On July 27th 2021, Uniphore and Jacada signed a definitive agreement according to which the two teams will become one. We are poised to democratize AI and automation so that citizen developers can collaborate with developers and data scientists to make the world of CX better for everyone, with clicks not code. Overall, only 12.1%

Innovation 98

Innovation Contact Center Average Handle Time NPS 98

Grade.us

JANUARY 21, 2019

There was barely an internet when Ben Fisher got his start in internet marketing. It was 1994, and most of us were still shrieking along on old dial-up modems. In a time where many businesses were reluctant to so much as put their URL on their business cards. In the 2000s, he worked with enterprise-level SEO, mainly with hosting companies.

Management 36

Management Consulting Hospitality Social Media 36