nps-campaign Blog Related Topics 
Retently
NOVEMBER 17, 2023
From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal. This gives you a Net Promoter Score that serves as a customer satisfaction baseline.
ShepHyken
FEBRUARY 22, 2019
While there may be an expense to implementing a campaign as extraordinary and creative as the Stacy’s Chips campaign, memorable experiences lead to increased customer loyalty and word of mouth benefits that often outweigh those costs. The post Guest Blog: How One Experience Started My CX Passion appeared first on Shep Hyken.
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GetFeedback
APRIL 1, 2019
In fact, customer data company AgilOne surveyed both American and British consumers and found that 70% expect some level of personalization from their preferred brands — a demand that’s only expected to grow as e-commerce tools make it easier to individualize marketing, customer service, and CX campaigns.
GetFeedback
OCTOBER 22, 2018
Another great metric for customer retention is the Net Promoter Score (NPS) survey , which asks: “How likely are you to recommend us?”. As we’ve explained in our previous post , an NPS score measures how well you fulfill your brand’s value proposition. Below is an example of an NPS survey I created with GetFeedback—give it a whirl.
GetFeedback
NOVEMBER 19, 2018
Measure customer loyalty with NPS. The Net Promoter Score ® (NPS ® ) asks, “How likely are you to recommend us to others?” NPS responses can be used to categorize customers into three groups: Promoters, Passives, and Detractors. NPS data helps businesses provide a personalized customer experience.
GetFeedback
APRIL 8, 2019
The question of what is a good NPS score is popular among brands who value customer experience. A Net Promoter Score, or NPS, has become a necessary customer experience metric. In fact, an estimated 65% of companies track NPS scores , making it the most coveted customer experience metric measured by companies. NPS benchmarks.
BirdEye
DECEMBER 26, 2023
This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. You must skillfully deploy brand awareness and brand salience campaigns to make your business stand out. Higher brand salience helps outshine competitors without launching expensive campaigns.
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