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Improve the agent experience with the right technology

Eptica

Date: Friday, October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Improve the agent experience with the right technology Published on: October 13, 2023 Author: Pauline Ashenden - Demand Generation Manager Not only is improving the agent experience in the contact centre good for agents, it’s also good for business.

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We’re moving! Visit us on Oracle Advertising and Customer Experience blogs

Oracle

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

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Understanding the options for call recording in Microsoft Teams

Eptica

Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. Find out by reading our latest blog post on our parent company Enghouse Interactive’s website. As companies increasingly adopt Microsoft Teams, how can they integrate call recording with the platform?

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Delivering impactful results from your Voice of the Customer programme

Eptica

Date: Friday, November 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Delivering impactful results from your Voice of the Customer programme. Published on: November 13, 2020. Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Share this page on: Tweet.

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15 Amazing Analytics Websites and Blogs Every Data Enthusiast Should Follow

Fox Metrics

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Web Analytics World 13.

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13 Proven auto repair marketing strategies to boost sales

BirdEye

Below, we delve deeper into 13 auto repair marketing strategies to boost your business. 13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? Benefits of SEO for enhancing visibility A.

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Self-service and its importance to greater customer satisfaction

Eptica

Date: Tuesday, October 13, 2020 Author: Pauline Ashenden - Demand Generation Manager Self-service and its importance to greater customer satisfaction. Published on: October 13, 2020. Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Share this page on: Tweet.