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What does ChatGPT mean for the contact centre?

Eptica

Date: Friday, July 14, 2023 Author: Steve Nattress What does ChatGPT mean for the contact centre? Published on: July 14, 2023 Author: Steve Nattress Everyone knows about the abilities of ChatGPT and other generative AI engines – but what does it mean for customer service?

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5 factors that are driving the need for better digital customer experience

Eptica

Date: Monday, February 14, 2022 Author: Pauline Ashenden - Demand Generation Manager 5 factors that are driving the need for better digital customer experience. Published on: February 14, 2022. Share this page on: Tweet. Read the full post on our parent company Enghouse Interactive’s site here.

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Seven ways to tackle call abandonment in the contact centre

Eptica

Date: Friday, October 14, 2022 Author: Pauline Ashenden - Demand Generation Manager Seven ways to tackle call abandonment in the contact centre. Published on: October 14, 2022. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet.

2022 71
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15 Amazing Analytics Websites and Blogs Every Data Enthusiast Should Follow

Fox Metrics

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Search Engine Watch 14.

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20 Top Social Media Monitoring Tools

Brandwatch CX

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page. They offer a 14-day free trial. The app lets you keep track of your team’s actions, share alerts and assign tasks.

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Successfully embracing AI for customer service

Eptica

Date: Friday, May 14, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully embracing AI for customer service. Published on: May 14, 2021. Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Share this page on: Tweet.

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The Top Social Media Monitoring Tools

Brandwatch CX

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. They offer a 14-day free trial. 14) Social Mention.