ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Co-browsing vs Screen Sharing?

2021 52

2021 Download E-support 2022 52

Call Experts

NOVEMBER 5, 2020

According to Salesforce , “Cyber Week digital traffic is still expected to grow by 28 percent year-over-year (in 2020) — a trend accelerated by nearly ubiquitous access from mobile phones and the fact that fewer people will be rushing to stores on Black Friday.” . Head to our blog to read our tips about managing high call volumes! .

Contact Center 98

Contact Center Omnichannel 2020 Social Media 98

Lithium

MAY 4, 2021

Submissions are open until May 28, and more information about the Khoros Kudos Awards can be found on the contest page on Atlas. Some blog areas are limited to Khoros customers only. We will invite winners to submit a short video describing their success that will be highlighted at the conference! Apple iOS 14.5

2021 52

2021 Webinar Events Social Media 52

Experience Investigators by 360Connext

APRIL 30, 2015

A friend of ours was recently taken to this page when unsubscribing from their email list: (Please click the image to enlarge.). We see plenty of unsubscribe pages that say things like “Are you sure you want to miss out on our special offers?”. They addressed the key realities of the relationship when designing this page.

Brands 266

Brands 2013 2014 Retail 266

Eptica

NOVEMBER 28, 2018

Date: Wednesday, November 28, 2018 Author: Pascal Gauvrit - CTO Can your customers trust you? Published on: November 28, 2018. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline. Share this page on: Tweet.

Document 66

Document 2018 2019 Customers 66

BirdEye

SEPTEMBER 6, 2022

In this blog, we’ll cover what you need to know about local search, from what it is to how it works and why you need to use it to reach more local customers. When customers conduct a local search, 76% of them visit a business within 24 hours, and 28% of them will make a purchase based on that search. Why is local search important?

Marketing 98

Marketing Blog Information User Experience 98

CX Accelerator

DECEMBER 10, 2019

Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. I leverage a 22 in x 28 in page so that I can print it out to-size at a print shop! Find her work on the Tin Cans & String blog! Within my vision board I have a reminder that a short run is better than no run at all.

2020 182

2020 2019 Document Magazine 182

CX Accelerator

DECEMBER 10, 2019

Take time over the next few weeks to search through magazines, blogs, Pinterest, newspapers, etc. I leverage a 22 in x 28 in page so that I can print it out to-size at a print shop! Find her work on the Tin Cans & String blog! Within my vision board I have a reminder that a short run is better than no run at all.

2020 182

2020 2019 Document Magazine 182

Brandwatch CX

JANUARY 2, 2019

People aged 55-64 are more than twice as likely to engage with branded content than those 28 or younger. million blog posts are published every month. The top 3 content marketing tactics are social media content (83%), blogs (80%), and email newsletters (77%). The most popular page is Facebook’s main page with 204.7m

Social Media 111

Social Media 2014 Advertising 2017 111

Eptica

FEBRUARY 5, 2020

The scores of 28% of organisations fell by over two points, with less than 10% rising by the same amount. Share this page on: Tweet. You might also be interested in these posts: 2019 in focus: our top 10 blog posts from the year. 4 Christmas customer service lessons from Santa. Taking stock of customer service in 2019.

Customer Satisfaction 72

Customer Satisfaction 2020 2019 2015 72

Lithium

MARCH 1, 2022

Some blog areas are limited to Khoros customers only. As a community professional with over 4 years of experience (and 28 years in business), I’ve found the best way to grow your squad is by following the ABC approach. Click here for the full TikTok guide. Here’s the Atlas content you do not want to miss!

E-support 52

E-support 2022 Webinar Entertainment 52

BirdEye

NOVEMBER 8, 2023

Use case: By listing a business on a Facebook Business page, businesses can effectively expand their online presence, be more accessible to their audience, and utilize robust advertising tools to reach and connect with potential customers. Here are the top retail eCommerce product review sites you need to be listed on: 28.

Travel 59

Travel Hotels Social Media Healthcare 59

Optimove

JULY 7, 2022

Subscribe to our newsletter at the bottom of this page, so you don’t miss any of it. It will span just 28 days rather than the usual month. Here is an old blog we wrote on the subject. We’ll look into the numbers, show you the expected behavior of players from various countries, and more. Our first tip?

Marketing 52

Marketing Sports Events Multi-Channel 52

Beyond Philosophy

FEBRUARY 20, 2020

Then, we would read the page, assimilate it, and then go back and maybe modify the query to get something more. A post shared by Miquela (@lilmiquela) on Jan 28, 2020 at 2:38pm PST. Messina sees this interaction as creating a significant difference with expectations of technology and AI between generations. View this post on Instagram.

Innovation 163

Innovation Social Media Technology Brands 163

Experience Investigators by 360Connext

OCTOBER 1, 2014

June Microinteraction of the Month: 404 Page Call-To-Action. Added by Anne Reuss on Feb 28, 2014. Blog Communications Customer Experience Featured Microinteraction of the Month communication customer service linkedin' They should enlighten, entertain or educate. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013.

E-support 274

E-support 2013 2014 Social Media 274

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM?

Social Media 52

Social Media Omnichannel E-support 2021 52

Experience Investigators by 360Connext

JANUARY 30, 2015

June Microinteraction of the Month: 404 Page Call-To-Action. Added by Anne Reuss on Feb 28, 2014. Blog Customer Experience customer service Featured Microinteraction of the Month Opinion leadership linkedin management microinteractions' They should enlighten, entertain or educate. Not disappoint like this one.

2013 252

2013 Customer Service E-support 2014 252

SurveySparrow

SEPTEMBER 27, 2022

Continuing with our example above, constant updates – via blog, landing page or social media – helps to reassure customers that the team is working on the problem. In situations like this, it is the task of CS to apologize and update the customers regularly on the status of the problem. Over-communication?

Customer Service 52

Customer Service Customers Social Media Feedback 52

Eptica

OCTOBER 19, 2016

Overall, just 28% of questions were answered successfully across all digital channels. In this blog, I’m going to delve deeper into email performance and highlight some of the lessons for all insurers operating on the channel. Share this page on: Tweet.

Insurance 75

Insurance 2016 Social Media Government 75

InMoment XI

FEBRUARY 29, 2024

There is, however, a set of practices that organizations can follow in order to improve the rankings of their pages. The business owner would then create localized content such as blog posts about upcoming local events where they will be showcasing their products.

Events 260

Events Social Media Management 2024 260

Experience Investigators by 360Connext

OCTOBER 31, 2014

June Microinteraction of the Month: 404 Page Call-To-Action. Added by Anne Reuss on Feb 28, 2014. Blog Customer Engagement Featured Microinteraction of the Month call-to-action conversion CTA linkedin marketing sales' They should enlighten, entertain or educate. Not disappoint like this one. Added by Anne Reuss on Aug 05, 2013.

2013 197

2013 E-support 2014 Social Media 197

Oracle

MAY 28, 2021

Follow me, Katie Martell, on Twitter , LinkedIn , or the show’s Facebook page to catch future episodes. Read more on that in Sam’s blog post. Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within. Examples of ad fraud schemes.

Advertising 52

Advertising 2017 Financial Magazine 52

Natalie Petouhof

SEPTEMBER 22, 2016

They worry about things like page load speed, do shopping carts get hung up, etc… And I found that often the two groups either don’t know they exist or they tend not to work together. And then there’s another group of people, often in IT, that worry about digital performance management (DPM.)

Customer Experience 69

Customer Experience Customer Experience Professionals Social Media 2016 69

Bold360

JULY 30, 2019

Then we essentially get an alert to the salespeople saying, ‘Hey, Amy from SAP is browsing on your website and she just jumped on the pricing page. The post AI IRL Podcast Episode 28: Conversational AI That Doesn’t Pretend to Be Human appeared first on Bold360 Blog. Another good strategy. And it’s plain that the bot is a bot.

B2B 40

B2B Sales Engagement Marketing 40

BirdEye

APRIL 19, 2023

Setting up an online shop page with eCommerce marketplaces like BigCommerce or Shopify is free. If you’re handy with coding languages like HTML and CSS or are familiar with website building sites like Wix or Squarespace, then you can use your ability to create stunning web pages for your clients. This can help build customer loyalty.

2023 97

2023 Social Media Consulting Events 97

C Space

JUNE 11, 2020

The company has recently stated its support for the Black Lives Matter movement, which advocates for police reform – using Twitter to call for an end to “the inequitable and brutal treatment of black people” in the US and has put a “Black lives matter” banner at the top of its home page. Brand Move Roundup – May 28, 2020.

2020 52

2020 Brands Retail Government 52

SmartKarrot

MAY 18, 2022

This blog will discuss real-time personalization in detail and how it can positively impact your customers’ experience. Landing pages: While most people confuse them with home pages, landing pages are more flexible and can be customized per user/ customer. That is real-time personalization for you! Wrapping up.

Customer Experience 10

Customer Experience Touchpoint 2003 Communication 10

ProProfs Chat

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. And they’ll probably be forced to silent notifications whenever your brand posts something new on the page. Impacts of consistent engagement. Customer loyalty.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Grade.us

NOVEMBER 12, 2018

He then helped launch Insider Pages, which became City Pages. I just got off the phone this morning with a 28-location company that's had another SEO company doing stuff for them. Carmen: What's more important for local SEO agency consultants to learn, technical SEO, on-page SEO, or off-page SEO?

Consulting 32

Consulting Fashion 2018 Brands 32

ProProfs Chat

SEPTEMBER 17, 2021

Dive into this blog to explore 35 website survey questions along with their examples and tips and learn everything you should know about these surveys. . All you need to do is pop up a survey when they navigate your product or pricing page. . Surveys on Home Page. Pricing Page Survey. Exit Page Survey.

2021 52

2021 Blog Feedback Customers 52

Gainsight

JUNE 23, 2020

February 28 – a day I remember well. The call-out on the home page was: Find Your Tribe. If this blog post has made me realize one thing, it’s that I could not have done this all by myself. Pivot…Pivot…Pivaat! Consider the lunch roundtables and birds of a feather but x100. It Takes A Village.

Events 88

Events Demo Hotels Connections 88

Optimove

JULY 4, 2021

If you want to learn more, watch the 2:28 minute mini-workshop or read the transcript below it: Examples of Data to Power Your Model. Affinity-based data (interests/preferences displayed by users on site) Online/offline purchase data.

Workshop 52

Workshop Definition Measurement Sales 52

ProProfs Chat

SEPTEMBER 17, 2021

This blog guides you on the actionable ways to improve employee experience and create a productive workplace. Regular surveys help you understand if you and the employee are on the same page. When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth.

Employee Experience 52

Employee Experience E-support Feedback Culture 52

BirdEye

AUGUST 28, 2023

Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. These include blogs, news sites, forums, podcasts, and videos. 1 – Reach on Facebook Reach on Facebook defines the unique number of people who see content from your Facebook Page.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

Optimove

JULY 7, 2022

Subscribe to our newsletter at the bottom of this page, so you don’t miss any of it. It will span just 28 days rather than the usual month. Here is an old blog we wrote on the subject. We’ll look into the numbers, show you the expected behavior of players from various countries, and more. Our first tip?

Marketing 10

Marketing Sports Events Multi-Channel 10

NetBase

APRIL 5, 2019

Look back as far as 28 days, and export data to compare over time. Review page views, previews, and actions taken, and see age, gender, and geographic demographics of your audience. You can even do some competitive intelligence using Pages to Watch, which lets you see which posts are succeeding for your competitors. Price: Free.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

NetBase

APRIL 5, 2019

Look back as far as 28 days, and export data to compare over time. Review page views, previews, and actions taken, and see age, gender, and geographic demographics of your audience. You can even do some competitive intelligence using Pages to Watch, which lets you see which posts are succeeding for your competitors. Price: Free.

Social Media 85

Social Media Marketing Multi-Channel Metrics 85