Beyond Philosophy

FEBRUARY 15, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. ” These are not emotions, nor are they specific.

Connections 89

Connections Loyalty Brands 2005 89

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 58

Marketing Social Media Healthcare Multi-Channel 58

Kustomer

NOVEMBER 1, 2021

Podcasts seem to be everywhere. According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. If you haven’t yet braved the podcast world, likely at the very least you’ve come across the podcast app on your smart device. The Power of the Podcast. Have you noticed?

Customer Service 98

Customer Service 2004 Entertainment Download 98

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: You have a hidden impact on your return on investment for your customer experience management programs. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Measurement Customers 78

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends.

Marketing 110

Marketing Social Media Advertising Workshop 110

Gainsight

NOVEMBER 20, 2019

Let us introduce you to the mantra, “Stay thirsty my friends.” To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. To you this may sound like the tagline of a famous beer commercial , but to us, it’s a core value that we live by every day. Young [Free].

Books 80

Books Blog Management Leadership 80

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Walmart and KFC use facial recognition technology. Passengers on Delta check in for flights in the Atlanta airport using facial recognition. In other words, once we get used to it, it won’t feel creepy anymore.

Technology 118

Technology Entertainment Consulting Information 118

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The funny thing is that sometimes that motivation is hidden, even from the customer.

Books 78

Books Customers Insights Marketing 78

Beyond Philosophy

FEBRUARY 6, 2019

Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Rightly so, to be honest.

ROI 154

ROI Customer Experience Customers Customer Centricity 154

Experience Investigators by 360Connext

APRIL 23, 2015

Have you ever struggled with how you can listen better to your customers? Amy agreed to an impromptu interview at the TripIt Lounge to share some ideas about feedback and customer input for my podcast which I co-host with Adam Toporek , Crack The Customer Code. First, let me share my experience with TripIt the app.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

Beyond Philosophy

JANUARY 28, 2019

Customer Experience is having some growing pains. However, by adopting a renewed focus on the following five concepts in Customer Experience, you can overcome these challenges, and, perhaps more importantly, stay ahead of the competition. We discussed these five areas in a recent podcast.

2019 139

2019 ROI Net Promoter Score Fashion 139

Beyond Philosophy

SEPTEMBER 14, 2023

Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Are you ready for AI? Some firms are.

Presentation 89

Presentation Customer Journey Measurement Definition 89

Beyond Philosophy

AUGUST 21, 2020

How we share information is affected by the medium that we use to communicate it. We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared.

Transportation 180

Transportation Information Technology Consulting 180

Beyond Philosophy

JANUARY 16, 2019

I have always been surprised by the massive wealth of data in academia that doesn’t get used. You come away from it thinking the person who wrote it is very clever, but don’t understand what he or she said at all. Professor Hamilton explained to me why on our latest podcast , and I wanted to share it with all of you.

Customer Experience 111

Customer Experience ROI Reference Books 111

Beyond Philosophy

AUGUST 15, 2019

This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.

Measurement 125

Measurement Net Promoter Score NPS Metrics 125

Beyond Philosophy

JUNE 6, 2019

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. Facial recognition identifies you, the person.

Banking 141

Banking Airlines Technology Competitive Advantage 141

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 161

Retail Online Experience Interaction Technology 161

Beyond Philosophy

JULY 13, 2023

From a strategic standpoint, organizations are losing opportunities to improve their ability to enhance their Customer Experiences with this impressive and impactful technology and, well,…building them wrong. For example, a large telecom company designed an AI system to identify customer churn.

Competitive Advantage 143

Competitive Advantage Workshop Social Media Insights 143

Kustomer

APRIL 21, 2022

Listen and subscribe to our podcast: Have you ever considered the importance of turning customers into forever fans, a.k.a It’s widely known that some of the best growth comes from word of mouth marketing, which naturally occurs when customers suggest your products to others in their close circles. brand ambassadors?

Social Media 98

Social Media Brands Loyalty Marketing 98

Kustomer

NOVEMBER 2, 2022

Customer trends are constantly shifting and growing based on the needs and wants of the modern buyer. Today’s customers choose to shop at specific companies because of affordability, luxury, believing in what the brand stands for, the quality of the product, etc. What Are Today’s Top Customer Service Expectations?

Customer Service 98

Customer Service Omnichannel Social Media Customer Expectations 98

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. That’s why we’ve created this blog that features seven networks that every realtor should be a part of.

Social Media 58

Social Media Sales Advertising Connections 58

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

2023 52

2023 Events E Commerce Blog 52

Beyond Philosophy

SEPTEMBER 1, 2022

We’ve all had experiences where we can anticipate what’s coming. Many of us want a quick answer we can trust from somebody who would know. He’s posted many videos and written several excellent books on the topic, including The Myth of Experience. Moreover, it is based on our experiences in the past.

Books 148

Books Connections Leadership Consulting 148

Kustomer

JANUARY 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to create a personalized, data-driven customer experience.

Customer Experience 88

Customer Experience Advertising Customers Brands 88

Beyond Philosophy

NOVEMBER 1, 2019

Some customer habits may be useful for your Customer Experience strategy, and some of them may not. Understanding how customers’ habits form and how to identify them is crucial for Customer Experience. These two systems help us understand habits and habit formation. . ”). .

Airlines 140

Airlines Insurance Books Travel 140

Beyond Philosophy

MARCH 4, 2019

The latest developments in this field are changing the way we can measure authentic customer emotions in real time. We discussed how technology and facial recognition are changing how to measure authentic customer emotions in real time on our latest podcast. Customer emotions drive customer behavior. In the U.S.,

2005 102

2005 Measurement Consulting Technology 102

Beyond Philosophy

FEBRUARY 19, 2019

A Customer Experience focus is a necessity of survival in today’s hyper-competitive and disrupted retail market. I was talking to the C-Suite of a retailer (who shall remain nameless) about Customer Experience. However, she noticed the respondents in these conversations were not talking about customers.

Retail 142

Retail 2011 Competitive Advantage Books 142

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. Professor Ryan Hamilton is the only scientist I know.

Net Promoter Score 139

Net Promoter Score 2002 Presentation Customers 139

Beyond Philosophy

MARCH 20, 2020

The reason we are is the same reason branding works for your organization to attract customers. We discussed Availability on a recent podcast. For example, you can use this method to increase your chances of winning a running race or packing appropriately for travel. Making Your Brand Available to Customers.

Marketing 171

Marketing Consulting Financial Social Media 171

Beyond Philosophy

JULY 16, 2020

Today, we decided to address memory and how crucial it is to enhance your customers’ recollections of their experience with you. We discussed this concept on a recent podcast with guest Zoey Chen, assistant professor of marketing at the University of Miami School of Business. Customer loyalty is a function of memory.

Events 195

Events Books Consulting Feedback 195

Beyond Philosophy

MARCH 10, 2020

Have you ever made a snap judgment about another person only to discover you were wrong? Psychologists call this a Fundamental Attribution Error (FAE), and it can wreak havoc on your customer-driven growth. . We explored FAEs in our latest podcast and the effect they can have on your Customer Experience outcome.

Insurance 179

Insurance Call Center Consulting Interaction 179

Beyond Philosophy

FEBRUARY 25, 2019

We are, however, going to figure out how they make decisions so we can design a Customer Experience that works with them during the process. However, Simon says there are constraints around the rationality you use for the choices you make. These efficient shortcuts are generally fine and get us pretty good decision outcomes.

Hospitality 107

Hospitality Consulting Retail Books 107

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? There are limits that are challenging for us to overcome.

Management 157

Management Social Media Call Center Connections 157

Beyond Philosophy

JULY 11, 2019

It is essential for your Customer Experience strategy that you understand how customers create memories and how to ensure your brand is included in that set of recalled choices. . We explored how we retrieve these memories at the moment of decision in a recent podcast. Today, we focus on the retrieval side.

Consulting 119

Consulting Customer Journey Connections Loyalty 119

Beyond Philosophy

JUNE 1, 2023

Organizations don’t think enough about the context in which a customer enters the experience. Most believe that every customer is the same. However, understanding the context in which your customer has your experience is critical to your customer strategy. Context is everywhere. It’s our context.

Call Center 78

Call Center 2001 Retail Workshop 78

CSM Magazine

JUNE 27, 2023

Having customers that are loyal to your brand is the dream. Studies show that a 5% increase in customer retention can lead to an increase of between 25% and 95% in revenue. It makes sense then that promoting customer loyalty should be on every business’s to-do list. The best way to do this is to go where they are.

Loyalty 52

Loyalty Customer Service E Commerce Loyalty Programs 52

ShepHyken

JUNE 18, 2019

Does a Bad Customer Experience (CX) Really Matter? They discuss Mary’s recent article, “ Bad Experiences Aren’t Always the Problem for Companies ” as it pertains to customer feedback, customers’ expectations, and the entire customer experience. Learning to Ask the Questions That Matter the Most.

Poor Customer Service 105

Poor Customer Service Feedback Customer Expectations Loyalty 105