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How to Recruit Like a Human

Help Scout

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? Plenty of us have received at least one horrible cold outreach email from a recruiter that’s made us lol, or applied to a position only to never hear from the company. So why are so many recruiting practices so terrible?

Culture 40
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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

Customers are significantly more likely to purchase from a brand again when information and support is offered in their language. Additionally, as we’re fond of saying, happy agents make happy customers. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what’s the best approach?

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5 Keys to Hiring Customer Service Frontline Reps During COVID-19

Customer Bliss

Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . See how they go about resolving them, what their demeanour is like, and so on.

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Top HR Influencers you must follow now!

SurveySparrow

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. Even the recruiting teams from several companies tune into these to hire better. You’re always more likely to work with people you know.

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Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

Stopping to get a tank of gas an a snack may not seem like an experience to obsess about, but at QuikTrip , it is their obsession. The ability to empathize and be human is now cited as a reason why customers stay or go. The ability to empathize and be human is not cited as a reason why customers stay or go.

Hotels 256
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The Art of Customization – 6 Top Personalized Service Examples

Comm100

While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must.

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What is Employee Branding? And Why Does Your Company Need It?

ReviewTrackers

You may have even read about it on our blog, and followed the steps to building a strong employer brand. Like employer branding, employee branding also involves presenting the company in the best possible light in front of employees, job candidates, internal and external stakeholders, and customers. But What is Employee Branding?

Brands 175