ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. The best customer service is invisible. Here are 8 ways to creatively tailor an e-commerce site to best serve digital customers: Provide Great User Experience.

E Commerce 82

E Commerce Blog Social Media User Experience 82

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Hospitality 81

Hospitality Blog Hotels Customer Service 81

BirdEye

APRIL 5, 2023

You have a can’t miss business idea, but you’re racking your brain to come up with a name that does it justice. In this blog post, we’ll share 150 business name ideas to help you hit the ground running. Dig deep and think about your core values, mission, and unique selling points.

Government 98

Government Social Media Consulting Brands 98

Method:CRM

MARCH 13, 2023

No matter the industry, customer experience is a huge part of your business success. You should never neglect your customers’ wants and needs. If you do, you risk jeopardizing your relationships and the opportunity to develop new ones in the future. Instead, you should strive to exceed customer expectations.

Customer Experience 90

Customer Experience E-support Customers Document 90

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. For businesses today, referral marketing is revolutionizing growth. This strategy transforms satisfied customers into brand champions who actively refer new business. For you, it’s growing your business.

E Commerce 63

E Commerce Marketing Multi-Channel E-support 63

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? Do you find it complex, or is it too simple for your liking? The team and I spent a whole day finding the best alternatives to this customer feedback platform. What is Customer Thermometer ? Why look for a Customer Thermometer Alternative?

2024 52

2024 Multi-Channel E Commerce Tourism 52

Totango

NOVEMBER 3, 2022

In order to achieve step-change growth, you need to deliver value to your customers at scale—and across their entire journey with your company. Start with defining the customer journey. Hedgpeth shared that the first thing a customer success leader should do when joining a new company is create the journey map.

Customer Journey 62

Customer Journey Chief Customer Officer Healthcare Customer Journey Mapping 62

ProProfs Chat

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. This blog will walk you through the basic step by step method to build an anonymous survey. Since there are no personal details, the surveyors cannot know your background and judge you. Survey opened: 180.

Fashion 105

Fashion Social Media 2016 2017 105

Thematic

MARCH 30, 2023

Gathering customer feedback is essential for any business that wants clear insights into customer interests and needs. With the right feedback form, you can collect valuable insights from your customers to help you identify areas of improvement. What is customer feedback? Getting feedback may seem simple.

Feedback 62

Feedback E Commerce Social Media Net Promoter Score 62

ProProfs Chat

JANUARY 9, 2020

An average company loses 10 to 30 percent customers annually and gaining new customers is around 10 times costlier than keeping the existing ones happy – Philip Kotler. These words from the father of modern marketing, themselves indicate how crucial the customers are for any business.

Customer Retention 86

Customer Retention Multi-Channel Customers Financial 86

SurveySensum

OCTOBER 12, 2022

Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. This all-in-one workspace collects, organizes, and manages the data online. So, before jumping straight to its alternatives, let’s find out why Jotform is famous amongst many businesses and users out there. Commitment.

2022 52

2022 Webinar Feedback Blog 52

Call Experts

MARCH 5, 2020

The number one rule for any business is to keep your customers happy! But, only part of the job is providing excellent services; the other key to keeping your customers happy is outstanding customer support. Utilize automated solutions (greeting, phone tree, etc.)

Contact Center 80

Contact Center Call Center 2018 Customer Journey Mapping 80

BirdEye

OCTOBER 26, 2023

They are a powerful tool for businesses to gain credibility, build trust, and promote their products and services. Online reviews are a goldmine of insights. A good review creates a sense of urgency, driving customers to purchase so they don’t feel they might miss the opportunity.

Brands 115

Brands Multi-Channel Consulting Demo 115

BirdEye

DECEMBER 12, 2023

The right voicemail recording can reduce the frustrations of phone tag and ensure that your customers get the help they need quickly. In this blog, we’ll explain what voicemail recordings are and how to make them effective. A professional voicemail greeting helps establish credibility and trust with your clients.

Automotive 58

Automotive Communication Demo Information 58

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. A refer-a-friend program encourages your customers to refer their friends or family.

Reference 98

Reference Sales Social Media Brands 98

Up Your Service

MARCH 17, 2020

The future of your workforce is unpredictable. And customers are asking for new flexibility or demanding service you are not able to offer. We must keep the enterprise afloat while digging deep into our own humanity. But we also must provide new types of service for our colleagues, partners and customers.

Airlines 83

Airlines Social Media Leadership Government 83

SurveySparrow

AUGUST 14, 2023

It’s like they read your mind and know exactly what you need. They are the result of a well-crafted customer experience framework that transforms regular businesses into customer-centric marvels. In this blog, we’ll take you on a journey through the realm of CX frameworks. Let’s dive in!

Customer Experience 52

Customer Experience Customer Centricity Customer Journey Mapping Touchpoint 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. You rely heavily on email and social media for customer feedback for your bookstore. Using an efficient website feedback tool is a game-changer for online businesses.

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

Thematic

DECEMBER 9, 2019

Digital transformation is one of those terms that has been taking the corporate world for the past years. The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started!

Feedback 126

Feedback 2020 Travel Voice of Customer 126

Beyond Philosophy

JANUARY 28, 2019

Customer Experience is having some growing pains. However, by adopting a renewed focus on the following five concepts in Customer Experience, you can overcome these challenges, and, perhaps more importantly, stay ahead of the competition. I have assembled them here for your reference. You go into business to make money.

2019 139

2019 ROI Net Promoter Score Fashion 139

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. So what can be done?

Customer Journey Mapping 83

Customer Journey Mapping Customer Experience Customer Service Touchpoint 83

GetFeedback

MAY 22, 2018

Customer feedback is a vital part of any business strategy. When you know what your customers want, you can improve your products, fine-tune your messaging, and reach people more effectively every day. Customer surveys are a fantastic, low-calorie method for gathering customer feedback.

Touchpoint 150

Touchpoint Feedback Consumers Customer Service Representative 150

SurveySparrow

DECEMBER 8, 2023

There are numerous types of forms in the online market. Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! Smooth Communication: Imagine trying to order something online without a checkout form. Their definitions vary, yes.

Engagement 52

Engagement Magazine Events Feedback 52

SurveySparrow

DECEMBER 26, 2019

Emails from businesses aren’t necessarily something that the average customer looks forward to because they are usually automated, lacks charm and is unapologetically formal. If you are a business, would you like to be counted as one of these companies? What’s the solution to not sound detached and uninterested in your customer?

Customer Service 94

Customer Service Net Promoter Score Social Media Feedback 94

Lumoa

SEPTEMBER 30, 2022

By now, the importance of delivering a superb customer experience in banking is crystal clear. It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. .

Banking 94

Banking 2023 Customer Experience Financial 94

Totango

AUGUST 21, 2020

An enterprise cannot survive without satisfied customers to support it. This has always been true, but never has it been more true than in the era of customer-centricity that we now live in. Investing in, and effectively managing, customer success is vital to ensuring the long-term stability and growth of your enterprise.

Customer Success 78

Customer Success Customer Centricity Customers NPS 78

SurveySparrow

AUGUST 25, 2023

Have you ever wondered why customer experience is hailed as the cornerstone of business success in today’s fiercely competitive market? A PwC survey indicates that 73% of consumers consider customer experience to be very important when making purchases. Customer Feedback and Measurement Now comes the important question.

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

BirdEye

OCTOBER 16, 2023

The digital marketing landscape, as has the business of running an agency, has grown immensely over the last few years. Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. We’re super happy to have JD Dammeier with us.

Multi-Channel 63

Multi-Channel Social Media Communication Sales 63

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

SurveySensum

JUNE 1, 2023

Retail businesses thrive on repeat customers. Therefore understanding these customers isn’t just helpful but essential. The NPS score of your business determines how loyal your customers are and how likely they are to recommend you to others. Passives – Customers who rate you 7 or 8.

NPS 52

NPS Retail Net Promoter Score Loyalty Programs 52

Call Experts

JANUARY 29, 2020

Often, companies use analytics and dashboards to optimize programs, create custom reports, understand team workflows, analyze different trends, and keep the team focussed and happy. With all of these items to monitor, it’s easy to forget to prioritize your customer’s journey. . Analyze your customer journey.

Customer Experience 78

Customer Experience Contact Center Call Center 2018 78

Integrity Solutions

JULY 2, 2020

The selling environment has changed significantly over the past several months, and that means your sales performance strategies, plans and approaches are going to have to adapt along with it. Write them down and post them some place where they’re always visible to you to keep them top of mind. Review, adapt and adjust as necessary.

Sales 124

Sales Communication Connections Events 124

ShepHyken

MAY 15, 2017

Each week I read a number of customer service and experience articles from various online resources. My Comment: Let’s start this weeks’ Top Five articles roundup by wishing Southwest Airlines a Happy 50th Birthday! If you don’t subscribe to his blog, you should. And, who doesn’t want that!

2017 69

2017 Article Customer Service Airlines 69

ThriveableBiz

AUGUST 31, 2021

If you put more energy into the planning of your new small business, you’re less likely to fail. I’ve been mentoring a lovely young mum, helping her with her 15-month-old business. She hadn’t taken a wage during the 15 months, but was able to pay back the small amount she borrowed to get her off the ground.

Marketing 52

Marketing Blog Insurance Advertising 52

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? But taking customer satisfaction lightly can be dangerous too. Some studies from 2016 suggest that poor customer service costs businesses up to $62 million per year. trillion per year when their customers leave – and that’s only in the US.

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Call Experts

DECEMBER 28, 2018

Compensation is not the only way to keep employees happy with their job. . When your team is happy, they ensure a better customer experience for your clients. Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction.

Call Center 56

Call Center 2018 Contact Center Culture 56

Horizon CX

MARCH 19, 2022

So, what exactly is AI and how are organizations applying it, and most importantly, how does it either enrich or diminish the Customer Experience? It found that only 10% of businesses see significant financial returns on their AI investments. But I digress, that’s another topic for another blog. Should all be taking fast notes?

Customer Journey 52

Customer Journey Touchpoint Seminar Average Handle Time 52