ShepHyken

NOVEMBER 29, 2019

Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. As social networks open up new avenues for company reviews, companies have adopted their workflows to address their concerns at the point of origin. This effect is more pronounced than ever.

Technology 132

Technology Blog Customer Experience Social Media 132

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

2019 64

2019 Blog E-support Chief Customer Officer 64

CSM Magazine

MARCH 26, 2024

For developers embedded in the technical details of software creation, it’s easy to overlook the end user’s perspective. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Feedback Customers Insights 52

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level. It gives marketers time to concentrate on innovation and strategy. It ensures the user experience is seamless. AI also automates repetitive tasks.

Marketing 98

Marketing Social Media Advertising ROI 98

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. Customer Retention Software Cuts Down Client Churn.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.

Communication 83

Communication Customer Success Customer Journey Webinar 83

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. This sort of product-led growth strategy focuses on mapping the user experience, analyzing user behavior, and learning exactly how users engage with your product. Users segmented into categories , like product-based or account-based.

Customer Success 98

Customer Success Net Promoter Score Metrics Loyalty 98

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Email and Phone Support.

Blog 95

Blog E Commerce E-support Article 95

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customer Journey 118

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. Qualtrics is the giant when it comes to CX platforms with around 18.000 customers and 3 million users worldwide.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. What Are B2B Customer Journey Touchpoints?

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Comm100

MARCH 6, 2024

And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution.

Customer Service Representative 90

Customer Service Representative Customer Service Communication Customer Service Strategies 90

Totango

JUNE 28, 2021

A f reemium strategy forms a foundation for SaaS marketing, but it’s often used without being understood. We’ll define what a freemium strategy is. We’ll contrast it with the similar-sounding but distinct concept of a free trial strategy. What Is a Freemium Strategy? Limits on the number of users.

Sales 89

Sales Technology Engagement Marketing 89

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . 5 Tips for Building a Best-in-Class Product-Led Growth Strategy.

2022 52

2022 Government Magazine 2021 52

ShepHyken

JULY 12, 2019

Adopting automation technology with machine learning and AI capabilities will improve how you manage your facilities at a high level. The post Guest Blog: How to Use FM Machine Learning and AI to Improve the Customer Experience appeared first on Shep Hyken. Putting the Pieces Together with Data Analysis and Automation.

Blog 108

Blog Customer Experience Roadmap Technology 108

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Optimove

FEBRUARY 6, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Understanding the marketing strategies employed by iGaming operators provides invaluable insights for marketers and business leaders across the globe. This leads us to the next point.

Marketing 52

Marketing Download Innovation Demo 52

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Product Adoption.

2023 52

2023 Roadmap Webinar Metrics 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Deliver in-app guidance and content aimed at prioritizing user adoption. Refining post-sale strategies to better understand and meet the needs of customers.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Totango

JANUARY 3, 2024

showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. These behaviors will guide our strategy as we continue to evolve and innovate.

2024 111

2024 2023 Customer Success Innovation 111

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. This timely customer data is what gives your product adoption strategy its precision.

Customer Engagement 95

Customer Engagement Engagement Customer Journey Customer Success 95

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. ChurnZero Resource.

2018 49

2018 Blog Net Promoter Score Social Media 49

Kustomer

JUNE 30, 2022

In order to keep customers happy and loyal, companies have to employ a proactive customer support strategy to stay ahead of needs and issues long before a customer has the chance to be dissatisfied. Through a shift in mindset toward a more proactive support strategy. Why Adopt a Proactive Approach? Automated Chatbots.

E-support 95

E-support E Commerce Social Media Loyalty 95

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? Adoption of advanced product features.

Customer Engagement 76

Customer Engagement Engagement Customer Journey Mapping Net Promoter Score 76

Totango

FEBRUARY 11, 2022

Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. Then, we’ll walk you through three steps for creating a solid customer experience strategy. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades.

B2B 107

B2B Customer Experience B2C Net Promoter Score 107

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. They can handle basic queries, guide users, or escalate issues to human agents. Businesses today thrive on efficiency, and the customer service domain is no exception.

Customer Service 73

Customer Service Multi-Channel Omnichannel Social Media 73

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Their recommendation engine analyzes user behavior and provides tailored product suggestions. Even long-established businesses can embrace change and revolutionize their customer interactions.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

Totango

DECEMBER 21, 2021

We’ll identify six key types of automated messages that every effective customer success manager automation strategy needs to include. We’ll also look at how choosing the right technology can help you implement your milestone messaging strategy. Milestone Messaging as a Customer Success Manager Automation Strategy.

Customer Success 105

Customer Success Management Net Promoter Score NPS 105

ClientSuccess

FEBRUARY 8, 2023

ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers. Number of active users : once a customer is live and using your product or service, measure the total number of active users to stay on top of any dips or increases in logins.

Metrics 75

Metrics Customer Success Net Promoter Score E-support 75

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. This sort of product-led growth strategy focuses on mapping the user experience, analyzing user behavior, and learning exactly how users engage with your product. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. This sort of product-led growth strategy focuses on mapping the user experience, analyzing user behavior, and learning exactly how users engage with your product. Users segmented into categories , like product-based or account-based.

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. User Activity and Engagement Metrics Frequency of Logins: This metric measures how often customers log in to your website or use your service.

Metrics 52

Metrics Customer Satisfaction Feedback Customer Relationships 52

ChurnZero

APRIL 15, 2022

And how can you apply the same strategies to your own expansion pathways? Unrestricted access creates buzz (think: watercooler talk), eases change management, and promotes adoption. But to use this strategy, you need to know exactly when to reach out to your customer – enter ChurnZero Plays. Set up a play for the segment.

ROI 98

ROI Presentation Metrics Sales 98

Comm100

MARCH 20, 2024

In an era where public trust in government institutions is understandably sensitive, the need for robust and transparent communication strategies has never been more critical. This blog explores the decline of public trust in government, backed by data from the U.S.,

Government 75

Government Communication Social Media 2022 75

Kustomer

JUNE 1, 2023

Now is the time to ensure your customer experience strategy includes data driven personalization. Therefore, weaving personalized customer service into your strategy is not only beneficial to the well-being of your customers, but also to the bottom line of your business. It requires constant re-evaluation and improvement.

Customer Service 78

Customer Service Customer Service Strategies Hotels Social Media 78

CustomerSuccessBox

APRIL 18, 2022

In this blog, we have covered why a product-driven approach is important to step-up your customer success game and a few strategies to adapt the approach to your business. The product-driven approach involves constant monitoring of your user data, behaviors, and engagement, along with assessments of customer health.

Customer Success 52

Customer Success Customer Journey Roadmap Customers 52

SurveySensum

JANUARY 24, 2024

So, what strategies did Alice adopt to streamline this process? A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Here are the 7 strategies you can employ to streamline your feature requests process. Let’s scroll down and discover!

Roadmap 52

Roadmap Feedback Demo Customers 52