BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. How can interior designing businesses implement this SEO strategy?

Marketing 111

Marketing Social Media Advertising Workshop 111

Totango

AUGUST 16, 2022

First, we’ll define what customer retention automation is. First, we’ll define what customer retention automation is. Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. What Is Customer Retention Software? What Is Customer Retention Software?

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

SurveySensum

MARCH 12, 2024

What makes a survey truly an experience? And what helps in creating such highly engaging and SMART surveys? In this blog, we will explore the basics of survey logic, its different types, and how it can benefit you in various ways. But let’s first get to know what survey logic exactly means. What is Survey Logic?

Demo 52

Demo Feedback Insights Information 52

Zonka Feedback

OCTOBER 1, 2022

With the constantly evolving needs of the users, product developers have to keep their products improving and updating to make the users’ lives easier. You also need to focus on the essential aspects and ensure that your product provides a seamless experience to the users at every touchpoint. What is Product Improvement?

Feedback 96

Feedback Social Media Roadmap Customer Satisfaction 96

SurveySensum

DECEMBER 6, 2023

In this blog, we will discuss how this metric can help your business, how to calculate customer health score, and why it is important, along with some examples. But let’s first understand what is a customer health score. What is a Customer Health Score? Conclusion What is a Customer Health Score?

Metrics 52

Metrics Customer Satisfaction Feedback Customer Relationships 52

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? These invaluable insights can steer the course of your products/services to align closely with what truly matters to your customers. Creating an insightful customer feedback questionnaire can seem daunting.

Feedback 113

Feedback Net Promoter Score Customer Satisfaction Loyalty 113

Optimove

SEPTEMBER 12, 2023

Whether it’s enticing non-depositors to make their first deposit, nurturing relationships with active players, or re-engaging lapsed users, in this first installment of a 3-part blog series, we take a look at why this approach is the most effective. OK, you’re convinced (we hope!). So how to get started?

2025 64

2025 Loyalty Engagement Blog 64

SurveySparrow

MARCH 19, 2024

The numbers are so overwhelming in order for your app to be noticed and memorable, you’ll have to provide a superior user experience. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. And that’s what we’ll be discussing in this blog.

Feedback 52

Feedback User Experience NPS Touchpoint 52

Lumoa

APRIL 18, 2023

Analyzing segments against one another It’s very likely you sell to more than one customer segment. A segment might be a location, company size, industry, contract value, or something else. Think about it. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

Optimove

OCTOBER 10, 2023

Whether it’s capturing the attention of non-depositing customers, nurturing relationships with active players, or re-engaging lapsed users, web push campaigns designed for each customer lifecycle stage have a far higher chance of resonating with your audience – fact!

Connections 52

Connections Engagement User Experience Blog 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? The question of “What should you invest in: survey or analytics?” Lumoa With Lumoa you can easily find out what drives your NPS score up and down Lumoa is one of the leading AI-based customer insight platforms that help companies gather and generate insights from customer feedback.

NPS 103

NPS Net Promoter Score Feedback Multi-Channel 103

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. Then role-play to practice what has been taught. Shep Hyken. Pay Attention When Hiring. Keep Training. Follow Ian via Twitter and LinkedIn.

Blog 83

Blog Customer Service Customer Service Representative Customer Service Training 83

Kustomer

AUGUST 28, 2023

In this blog, we’re delving into how you can use this tool to reach more customers and even bring back unsatisfied ones. In this blog, we’re delving into how you can use this tool to reach more customers and even bring back unsatisfied ones. What Is Bulk Messaging? What are the Benefits of Bulk Messaging?

ROI 97

ROI Return on Investment Measurement Omnichannel 97

SurveySensum

NOVEMBER 14, 2023

Is your website designed user-friendly? Well, most users leave a website if they don’t find it well-designed or can’t locate the information they’re looking for. So, how can you determine whether your website is user-friendly? Yes, your users can drop in crucial insights about their needs, preferences, and pain points.

Feedback 52

Feedback User Experience E-support Omnichannel 52

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This article will give you six best practices for optimizing your B2B customer segmentation. What Is B2B Customer Segmentation? Firmographics: such as company size, industry, and annual revenue.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Totango

NOVEMBER 15, 2023

TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. What our customers are saying With a trScore of 8.1 The post Totango named 3x TrustRadius “Best of” award winner in customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Success 112

Customer Success 2023 Customer Satisfaction Demo 112

BirdEye

OCTOBER 27, 2023

Looking for a quick answer to what those 10 customer acquisition strategies are? Publish user-generated content (UGC) 10. Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? What is customer acquisition cycle? Offer referrals 3.

Social Media 59

Social Media Multi-Channel Advertising Customer Retention 59

BirdEye

APRIL 25, 2023

Table of contents What is a social media marketing plan? Sample social media marketing plan Frequently asked questions about social media plan Streamline your social media with Birdeye What is a social media marketing plan? This article will help you create a successful social media marketing plan to grow your brand’s presence.

Social Media 93

Social Media Measurement Metrics Brands 93

Totango

MAY 13, 2022

Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. First, we’ll look at what customer engagement systems do and why you need one.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

SurveySparrow

AUGUST 28, 2023

Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? So, what exactly is SaaS customer experience, and why is it the cornerstone of success for SaaS businesses? What is SaaS Customer Experience? Let’s start, shall we?

Customer Journey 52

Customer Journey Customer Experience Webinar Net Promoter Score 52

Lumoa

FEBRUARY 9, 2023

At the same time, it is also what most companies are missing. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Acting on customer feedback doesn’t mean doing one thing. Why is NPS ® going up or down?

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Totango

JUNE 17, 2021

What is customer segmentation ? Here we’ll discuss what it means, different ways you can do it, and how to leverage technology to apply it effectively. We’ll discuss the subtle shade of difference between customer segmentation and audience segmentation, two terms with some overlap that are often used interchangeably.

Definition 71

Definition B2B Customer Journey Mapping Customer Journey 71

Optimove

DECEMBER 4, 2023

What is Email Segmentation? Email segmentation is a targeted marketing strategy that involves categorizing an email list into distinct segments based on specific criteria such as demographics, behavior, or preferences. How does Email Segmentation Work?

Download 52

Download Metrics Definition Return on Investment 52

Totango

APRIL 7, 2021

In this blog series, we discuss different Totango integrations that help to harness the powers of all of your technology platforms into one dynamic system. This article explores Totango’s workflow integrations including Segment and Zapier, but these are just a few of the ways you can automate and streamline your workflows with Totango.

2009 118

2009 Social Media Download Customer Success 118

SurveySensum

SEPTEMBER 26, 2023

Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features. However, despite her team’s hard work, she noticed that the user adoption rate was disappointingly low. What is Product Adoption? But fear not, for there is hope!

Management 52

Management Demo User Experience Measurement 52

CustomerSuccessBox

APRIL 18, 2022

In this blog, we have covered why a product-driven approach is important to step-up your customer success game and a few strategies to adapt the approach to your business. What is the product-driven approach for scaling customer success? Why Aligning Product and Customer Success Is important? It is not based on guessing or doubts.

Customer Success 52

Customer Success Customer Journey Roadmap Customers 52

ShepHyken

OCTOBER 21, 2022

She’s also a web design consultant focusing on customer experience and user interface. If your business follows marketing best practices, you’re probably already implementing user research, collecting customer data, and targeting customers with personalized messaging. However, customer-centric marketing takes all of that a step further.

Marketing 71

Marketing Customer Experience Magazine Customer Centricity 71

SurveySensum

MARCH 1, 2024

What does this lead to? It’s about telling customers, “Hey, we heard you, and here’s what we’re doing about it.” Not just that, this would have helped them understand the issues well in time, leading to the prevention of churn! But, like many, they were ONLY focusing on – the one number that needs to grow!

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Feedback 52

SurveySparrow

JUNE 27, 2023

This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. It uses data to show you what your customers want. A free trial is also offered for users wanting a test run.

Customer Journey 52

Customer Journey 2023 Multi-Channel Touchpoint 52

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. This gives agents a wealth of information about the customer and their customer journey, no matter what channel they reach out on.

Omnichannel 69

Omnichannel Customer Service Customers Touchpoint 69

ChurnZero

APRIL 15, 2022

Create a license utilization segment for active (paid and/or freemium) accounts with 100% or more utilization in the last 90 days. Build an alert for the segment that notifies CSMs (and their manager) when an account enters the segment. Set up a play for the segment. Bad timing sticks out a mile.”.

ROI 98

ROI Presentation Metrics Sales 98

BirdEye

NOVEMBER 20, 2023

In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Table of contents What is referral marketing? They take care of the busy work – sending invites, tracking new recruits, managing rewards – so you and your customers can focus on what matters. Let’s dive in.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

ShepHyken

MAY 27, 2016

This week on our Friends on Friday guest blog post Shaista Haque writes about a very timely topic, the digital customer experience. Providing superior digital customer service through advanced technology is what organizations should aim at. He receives an automated email from his bank on the registered email id to reset his password.

Blog 80

Blog Customer Experience Omnichannel Social Media 80

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. They also provide you with valuable insights to enhance the overall user experience, leading to higher customer satisfaction and retention rates. They also provide you with valuable insights to enhance the overall user experience, leading to higher customer satisfaction and retention rates.

Hotels 52

Hotels User Experience Books Feedback 52

QuestionPro Audience

JULY 21, 2022

What is an insight community? Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation. Implementing an insight community has recently become the most widely used research method. One of them is the Online Insights Communities.

Insights 78

Insights Advertising Interaction Consumers 78

Totango

APRIL 15, 2022

But what do you do when the platform you’ve been using goes out of business? What to Consider in Your Evaluation. Segmentation and personalization : Segment users in order to personalize digital engagements and increase value. Or when you realize that the one you have just isn’t working for you anymore?

Customer Success 84

Customer Success NPS Customer Retention Customers 84