whats-in-a-name Blog Related Topics 
ShepHyken
DECEMBER 27, 2019
Service’ is what we do, it is a product or the transaction to receive the product. So, What is a Five-Star Experience? We’ve all heard the adage ‘It’s not what you say, it’s how you say it’ right? Use their name. “A A person’s name is to him or her the sweetest and most important sound in any language.”-
Innovative CX
FEBRUARY 26, 2019
What’s in a Name? The CX professionals have titles like Customer Insights Analysts; Voice of the Customer Program Manager; VPs, Directors, Managers of Customer Experience; Directors of Market Research; Member or Patient Experience Leader; Employee Experience Adviser, CXO and CX Evangelist to name a few.
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Blueshift
APRIL 22, 2024
Imagine strolling into your favorite café, where the barista greets you by name and knows your usual order before you even place it. In this blog, we will explore what web personalization is, the different types, its benefits, top use cases, and more.
CX Accelerator
MAY 25, 2022
So, I took to Twitter to see what ideas others in the CX space have. I don’t take credit for any of these ideas and you can see the full thread of replies and who contributed what , here. 68 Customer Support Email Address Name Ideas. How this works: Use the email address name + @ sign to add before your brand’s domain name.
InMoment XI
DECEMBER 7, 2022
In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. These various interactions along the customer lifecycle —and, more specifically, those that have the most impact on the business—are what we like to call “Moments That Matter” (MTM) in customer experience.
ShepHyken
FEBRUARY 22, 2019
I was not anticipating the delivery of a large box with a label that said, “ To Stacy, From Stacy.” Upon opening it, I read a note from the owner of Stacy’s Pita Chips explaining how she sent a variety of FREE bags to hundreds of Stacys throughout the United States who spell their name the same way she does.
ShepHyken
MARCH 22, 2019
If you had walked into a bank, clothing store or small local grocer 50 years ago, you likely would have found the manager or even the owner greeting you at the door, and the clerks may have called you by name and asked after your spouse and children. This week we feature an article by John Boccuzzi Jr. Shep Hyken. By the end of 2019, 2.7
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