Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Stella Connect

JANUARY 4, 2022

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. Make customer service training an ongoing effort. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Customer Service Contact Center Customers 62

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. Make customer service training an ongoing effort. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40