TechSee

SEPTEMBER 27, 2023

Eitan Cohen, CEO of TechSee said “Sophie AI is a breakthrough for service teams, helping enterprises achieve much more with less. Recognized by Gartner as a Cool Vendor in Customer Service, TechSee’s technology has won multiple awards. Gone are the days with a limit on the number of agents you can train and deploy.

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Virtual Agent Customer Service 2023 Customer Centricity 124

ShepHyken

SEPTEMBER 13, 2023

Now, the customer experience brings a company new ways of deepening its customer relationships through really cool technological breakthroughs. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. However, it is no longer the sole focus of the customer experience.

Customer Service 69

Customer Service Customer Experience Workshop Social Media 69

CSM Magazine

JUNE 28, 2022

Zenarate , the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up in the Automation Solution of the Year category at the CCW Excellence Awards in Las Vegas.

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Contact Center 2022 Healthcare Travel 52

BirdEye

NOVEMBER 20, 2020

Why is Birdeye the most-awarded customer experience platform on the market? It feels great to have the hard work of the team recognized for the value it’s bringing to our customers.” . We’re the only platform that gives businesses a 360-degree view of marketing and operations. Plus, we’re always improving.

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2016 2019 Touchpoint Demo 96

eGain Blogs

NOVEMBER 7, 2022

Stories of innovative breakthroughs and learning experiences from KM practitioners as they steer their organizations into the future. Our KM solution has won many awards and recognition since its launch. KMWorld Readers’ Choice Award 2022 Winners: [link]. This year’s KMWorld Conference will have. Stay tuned.

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2022 Contact Center Government Innovation 52

CSM Magazine

AUGUST 30, 2023

The award-winning partner program helps support joint customers—no matter if their communications are built in the cloud, on premise, or delivered as a hybrid of both. .” Avaya partners are chosen based upon their growth and revenue. About Waterfield Tech Waterfield Tech transforms customer engagement for organizations worldwide.

Chief Customer Officer 52

Chief Customer Officer Contact Center Innovation Omnichannel 52

ShepHyken

SEPTEMBER 8, 2020

His latest book is Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

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Books Culture Innovation Customer Service 123

ShepHyken

JANUARY 22, 2019

The Interview with Mark Samuel: Mark’s book, B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results , details a paradigm shift that will lead individuals and companies to success. His most recent book is B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results.

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Roadmap Exceptional Customer Service Books Culture 90

Beyond Philosophy

APRIL 5, 2019

She helps leaders and teams make subtle shifts to create breakthrough success for customers. Many have also earned awards in their industry. In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle.

Culture 112

Culture Leadership ROI Consulting 112

BirdEye

OCTOBER 9, 2020

According to G2 and the MarTech Breakthrough Awards , BirdEye is best-in-class when it comes to helping businesses deliver great experiences. Every month, the BirdEye platform just gets better. This month, we’ve integrated with three software solutions to help businesses be found, be chosen, and be the best business in the area.

Customer Experience Management 75

Customer Experience Management Blog Management Customer Experience 75

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. For the fourth year running, we’re delighted to congratulate our churn-fighting, customer-delighting, revenue-driving ChurnHero Award winners!

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2023 Customer Success NPS 2022 52

Alida

OCTOBER 4, 2016

Here are the most breakthrough ideas and tips from the session: Start with simple, yet timeless best practices. For instance, if you receive an award for an ad that your community helped shape, let members know about it. Involve key stakeholders from various departments and consider their needs as you develop a plan. Don’t be a bore.

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Engagement Entertainment Insights 2016 250

Comm100

FEBRUARY 26, 2019

We’re excited to announce that Comm100 was presented with a Bronze Stevie® Award in the “Contact Center Solution – New Version” category in the 13th annual Stevie Awards for Sales & Customer Service on Feb. All of the Stevie Award winners should be very proud of their achievements. 22 in Las Vegas, Nevada.

2019 40

2019 Sales Customer Service Contact Center 40

Team HGS

MARCH 6, 2019

HGS is proud of our award-winning work aligning to this new CX expectation, so we’d also like to share our recent recognitions as solution providers at heart, customer first in practice. As empathetic problem solvers, we earn trust first with brilliant basics, and then drive breakthrough benefits for our clients.

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Multi-Channel 2018 2019 Magazine 40

CSM Magazine

MARCH 20, 2019

Most “predictive rundown” articles that kick off at the beginning of the year focus on big technologies, major disruptions, or massive breakthroughs that will upend your market. A 4-time ADDY® award-winner, she began her career at a tech start-up and led the strategic marketing efforts at two global industrial manufacturers.

2019 73

2019 Financial Banking Customer Centricity 73

CSM Magazine

AUGUST 26, 2019

ID R&D , the award-winning biometrics technology provider offering AI-based voice and behavioral biometrics and voice and face anti-spoofing technologies, announces a new partnership with Innov8tif, a leading software provider in Southeast Asia enabling businesses to digitize business processes. Find out more at www.innov8tif.com.

Telecommunications 40

Telecommunications E-support Banking 2011 40

Oracle

SEPTEMBER 9, 2019

Oracle OpenWorld 2019 will take place September 16 – 19 in San Francisco, with over 2,000 unique sessions planned on topics including breakthrough innovation and technology. He has won seven Grammy awards and has earned a record seven U.S. #1s John Mayer is a guitar virtuoso, an Instagram live host, and a musical storyteller.

2019 45

2019 Technology Entertainment Events 45

Up Your Service

FEBRUARY 24, 2019

Here your can see how the Container Store not only has the coolest stuff, but also runs on the coolest B2C and B2B platforms to provide their award winning service. Another session is called “Customer Success in the New Age of Service”, which digs into the details of automation, integration, digital channels, and mobile work-forces.

2019 40

2019 B2C Travel B2B 40

CSM Magazine

JANUARY 27, 2020

ID R&D, the award-winning biometric solutions provider offering AI-based voice, behavioral, and anti-spoofing user authentication capabilities, today announced the newest release of its voice biometric solution, IDVoiceTM version 2.11. IDVoice v2.11

Call Center 52

Call Center Banking 2019 Technology 52

NetBase

JULY 20, 2020

Boost Campaign Performance Also smartly using influencers, iHeartRadio generated huge engagement for the iHeartRadio Awards and nominated artists. Ultimately, though, you want to invest in a suite of tools that does all of the above, with a commitment to innovate when the next technological breakthrough happens.

Social Media 104

Social Media Net Promoter Score Consumers Brands 104

Martin Hill-Wilson

APRIL 24, 2016

If so, then please step forward if that’s you, since there are awards to be scooped up while the rest of us catch up. Have end to end customer journey teams living within a single story that aligns, inspires and focuses them on breakthrough performance. New Wine In Old Skins.

Government 40

Government Innovation Reference Metrics 40

CSM Magazine

SEPTEMBER 28, 2018

Organizations with cultures characterized as authentic have more than their share of employee engagement and cutting-edge breakthroughs. Bell is a renowned keynote speaker and the author of several best-selling books His newest book is the award-winning Kaleidoscope: Delivering Innovative Service That Sparkles. About the Author.

Customer Service 55

Customer Service Contact Center Books Hotels 55

CSM Magazine

JULY 22, 2019

ID R&D , the award-winning biometric solutions provider offering AI-based voice, behavioral, and anti-spoofing user authentication capabilities, today announced the newest release of its voice biometric solution, IDVoiceTM version 2.7. IDVoice v2.7 works in both text-dependent and text-independent applications. About ID R&D.

Multi-Channel 40

Multi-Channel Call Center User Experience Omnichannel 40

Strativity

APRIL 27, 2023

The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End. Rigorous truth-seeking for breakthrough insights All too often restaurant brands stumble because they believe customer relationships can be solved primarily through technology.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

The article was a review of James Beard Award-winning food journalist Kevin Alexander’s book Burn the Ice: The American Culinary Revolution and Its End. Rigorous truth-seeking for breakthrough insights All too often restaurant brands stumble because they believe customer relationships can be solved primarily through technology.

2022 52

2022 Roadmap Customer Relationships Brands 52

Hallmark Business Connections

NOVEMBER 9, 2020

You could even distribute thoughtful awards and honors during upcoming staff meetings. Our marketing team here at Hallmark has decided that we’ll adopt a family together through Operation Breakthrough. Vow to express gratitude with every note you send out, and be sure to stick to this schedule. Give back together.

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Events 2021 Loyalty Connections 61

Beyond Philosophy

APRIL 15, 2019

She helps leaders and teams make subtle shifts to create breakthrough success for customers. Her clients have won industry awards, raised customer satisfaction scores, and increased employee engagement. We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast.

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Culture Customer Service Leadership Airlines 114

QuestionPro Audience

MAY 4, 2018

As award-winning social media scientist and author Dan Zarrella once said, “Marketing without data is like driving with your eyes closed.”. Unfortunately, nagging myths about market research often stall and crash brands as they navigate shifting times full of digital breakthroughs and sophisticated audiences.

Brands 76

Brands Marketing Social Media Government 76

ShepHyken

APRIL 24, 2023

Recent breakthroughs in artificial intelligence have dazzled C-suite executives seeking to personalize marketing, juice sales, anticipate customer needs and identify unseen risks. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It has also sparked anxiety.

Article 12

Article Customer Service Loyalty Programs 2023 12

Stella Connect

JANUARY 5, 2017

The benefits of these subjective data programs are clear: customers appreciate being heard, and their comments and suggestions can lead to big strategic breakthroughs. Do those “employee of the month” awards and NPS scores light a fire under your front-line teams? Other brands prefer objective research (mystery shopping, brand audits).

Customer Experience 40

Customer Experience NPS Sales 2016 40

SmartKarrot

JANUARY 5, 2022

Well-known for the creation, implementation, and maturing of international customer success organizations, Matt is an accomplished and award-winning Customer Success Leader and Strategist. Bryan Plaster is an Award-Winning Customer Success Enthusiast, and Executive with over 15 years of experience as a CS Thought Leader. Bryan Plaster.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

Qualtrics

FEBRUARY 13, 2019

Description: X4 is an unforgettable conference experience and is wholly dedicated to helping you and your organization achieve breakthroughs. 2019 speakers haven’t been announced but 2018 speakers included: Chimamanda Ngozi- Award-winning novelist & writer. Beth Comstock- Former Vice Chair, GE.

2019 20

2019 Brands Marketing 2018 20

Qualtrics

OCTOBER 19, 2021

To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards. SOM: Breakthrough Partner of the Year - Americas. AKT: Breakthrough Partner of the Year - Europe, Middle East & Africa. IBM: Asia Pacific & Japan Breakthrough Partner of the Year.

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2021 Innovation Consulting 2018 52

SmartKarrot

FEBRUARY 17, 2022

The show was nominated in the 2020 SaaS Podcast Awards for three categories- Best Podcast, Best Episode, and Best Hosts. SaaS Breakthrough. The SaaS Breakthrough show gives an inside look into what works in SaaS marketing and why. Bootstrapping SaaS . This is a creative podcast that keeps listeners engaged and informed.

2022 10

2022 2018 Customer Success Events 10

Chadwick Martin Bailey

APRIL 29, 2020

For example: What news or breakthroughs regarding the virus? Prior to CMB, she led insights research at American Express, where she was a recipient of the CMO Award for Achievement in Excellence. If we want to know when these behaviors will revert—and help them along —we need to know what drives perceived ability. What social norms?

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Tourism Consumers Travel Entertainment 103

Qualtrics

JANUARY 23, 2020

How their 100+ volunteer force of employees called The Happy Crew put them head and shoulders above the competition to win Comparably’s 2019 Happiest Employees award. On their experience breakthrough: When initiatives come directly from employees rather than senior management, everyone is more invested.

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Employee Experience Culture 2019 Insights 37

Maru Group

NOVEMBER 5, 2019

We’ve seen, throughout history, how paying attention to information that seems to make sense and ignoring or misinterpreting information that does not seem to fit has led people to inadvertently maim, kill and delay breakthroughs that can change the world. Moniz believed that mental illness originated from abnormal neural connections.

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Connections Government Books Insights 40