InMoment XI

FEBRUARY 25, 2022

That means that companies must seek to understand, and leverage, the impact employees have on customer behavior. If employees are negative to the point of undermining, and even sabotaging customer experience value and company or brand reputation, they will actively work against business goals.

B2C 529

B2C Employee Experience Culture Touchpoint 529

InMoment XI

AUGUST 25, 2023

It’s clear that creating memorable experiences can not be overlooked, which means choosing a partner for your CX program is one of the most important decisions you will make for your business. It is important to vocalize and share the wins your business has achieved through your CX program.

ROI 260

ROI Net Promoter Score Webinar Financial 260

InMoment XI

JULY 19, 2023

In today’s business landscape, customer experience (CX) has become a critical differentiator. Customers have high expectations when it comes to interactions with brands, and delivering exceptional experiences has a direct impact on loyalty, satisfaction, and overall business success.

Customer Experience 260

Customer Experience ROI Customer Centricity Omnichannel 260

InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Personalization By integrating data from various channels, businesses can create more personalized experiences for customers.

Omnichannel 260

Omnichannel Customer Experience Social Media E Commerce 260

BlueOcean

FEBRUARY 22, 2024

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives. They want to workshop risk-reward models with you.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

TechSee

MARCH 7, 2023

Taksina is shaping the future of service and how businesses will embrace and adopt technology to deliver incredible outcomes. and commitment to sustainable business practices improvements are unparalleled. Kate champions digital innovations that create the best customer experience and solutions.

2023 207

2023 Contact Center Leadership Hospitality 207

Clarivate

MAY 24, 2022

Tiffani Shaw, Chief of Staff at Clarivate, discusses how we are amplifying our strategic commitments to driving sustainability worldwide and shares highlights from our 2021 Clarivate sustainability report. About this time last year, we published our first annual sustainability report for Clarivate.

2021 98

2021 Government 2024 Innovation 98

Magellan Solutions

JULY 21, 2023

Outsourcing has become a critical strategy for businesses looking to stay on top. Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. Outsourcing companies are still essential to transforming the business landscape. It will help them reach new levels of success.

2023 94

2023 Healthcare Innovation Technology 94

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. Their knowledge and impact is constantly reshaping the service industry.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. We understand that the last thing you need while running your real estate business is another overwhelming list of complex lead-generation tactics that confuse rather than empower you. Capitalize on local business SEO 4.

Social Media 111

Social Media Seminar Events Consulting 111

Cyara

FEBRUARY 22, 2024

These things reflect badly on a business, frustrate agents trying to do their jobs, and chase customers away. Regardless of how smoothly previous steps in your customer journey have been, a subpar last mile experience can significantly impact customer satisfaction. The last mile is the make-or-break stage in customer interactions.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

SurveySensum

APRIL 22, 2024

Hence, characterized by periodical data breaches and growing cyber threats, conserving customer trust stands as a crucial priority for businesses. Cybersecurity plays an important role in building and sustaining this trust. So, what are the impacts of cybersecurity in real life?

Measurement 52

Measurement Customer Centricity 2024 Demo 52

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. “BigChange has had a key impact on all aspects of our business. More process driven information captured in the field improves quality control, and speeds up accurate customer reporting.

Management 52

Management E-support 2018 2013 52

ShepHyken

DECEMBER 7, 2023

He talks about how amazing customer experience can be sustainable. And increasingly, that picture includes sustainability. So, what happens when these two imperatives—customer experience and sustainability—meet? So, what happens when these two imperatives—customer experience and sustainability—meet?

Call Center 58

Call Center E-support E Commerce Travel 58

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. Expansion ARR: Driving Revenue Growth Expansion Annual Recurring Revenue (ARR) is the lifeblood of any SaaS business. And the results speak for themselves.

Net Promoter Score 52

Net Promoter Score NPS Metrics Culture 52

Magellan Solutions

JULY 24, 2023

How businesses operate has been transformed by combining remote work and outsourcing. Businesses have been adopting outsourcing to save costs and access specialized expertise. Businesses have been adopting outsourcing to save costs and access specialized expertise. They should adjust their outsourcing strategies accordingly.

Communication 96

Communication Measurement Technology Culture 96

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Magellan Solutions

SEPTEMBER 29, 2023

Especially in the modern world, where business transactions are becoming more and more multi dimensional. You might be asking why inbound support services of all other business growth factors. Read on to find out how inbound support services can help with your business growth! What does this mean for your business?

Customer Satisfaction 52

Customer Satisfaction Loyalty Reference Exceptional Customer Service 52

Beyond Philosophy

MARCH 28, 2024

There is no silver bullet solution for improving Customer Experience. It’s understandable why clients want this silver-bullet solution to their experience problems. Hours of practice is not the silver bullet solution we are wishing for. The need to keep things simple means we prefer a silver-bullet solution.

Presentation 78

Presentation Hotels Culture Sales 78

CSM Magazine

FEBRUARY 19, 2024

The landscape of global business has been irrevocably altered by the emergence of call center outsourcing, a phenomenon that has reshaped the way companies interact with their customers. For many companies, outsourcing is a strategic move to remain competitive in a market where cost efficiency can make or break a business.

Call Center 52

Call Center Government Telecommunications Culture 52

Gainsight

APRIL 8, 2024

There is an emphasis on the importance of tailoring interactions and solutions to individual customer preferences and behaviors. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses. Want to learn more about Digital Customer Success?

Customer Success 52

Customer Success Engagement Customers Insights 52

ShepHyken

AUGUST 21, 2023

Top Takeaways: • Customer obsession is a crucial aspect of every business, regardless of its size or industry. Utilizing cutting-edge solutions like chatbots and AI can improve efficiency and reduce ticket volume, allowing the team to focus on handling complex support issues.

Customer Experience 62

Customer Experience Exceptional Customer Service Social Media Marketing 62

TechSee

AUGUST 31, 2022

The impact of the jump from text and voice to video, is transformative, providing context and clarity to every interaction. However, not every visual engagement provider offers the ideal solutions to your needs. Download our complete guide on choosing a visual assistance solution for your business. Internal Adoption.

Engagement 109

Engagement Technology Culture Omnichannel 109

Magellan Solutions

JULY 13, 2023

AI-powered outsourcing solutions have become crucial for driving growth and shaping traditional outsourcing processes. Utilizing artificial intelligence (AI) in outsourcing has become a game-changer for businesses as technology develops. AI has been growing rapidly and significantly impacting businesses.

Competitive Advantage 97

Competitive Advantage Customer Satisfaction Innovation Call Center 97

ShepHyken

JANUARY 15, 2024

Elite performance in business and sports involves an emphasis on mindset mastery and deliberate practice. Recognize the temptations of short-term payoffs and their negative impact on your long-term achievements. Art Turock has a gift for Amazing Business Radio listeners that will help them demolish excuses and invite accountability.

Sports 78

Sports Culture Download Leadership 78

Call Experts

OCTOBER 5, 2023

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

CSM Magazine

MARCH 28, 2024

This guide aims to provide comprehensive solutions that can be implemented to streamline mailroom operations, ensuring smooth and seamless workflows. Furthermore, a franking machine supplier can offer solutions for pre-sorting mail, which helps to save money on postage costs.

Competitive Advantage 52

Competitive Advantage Customer Satisfaction Technology Communication 52

Call Experts

APRIL 8, 2024

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

CSM Magazine

MARCH 21, 2023

As more and more people conduct business online, there is an increasing demand for sustainable practices in the digital realm. Consumers are more aware of their environmental impact and expect the companies they engage with to be mindful of their ecological footprint.

E Commerce 52

E Commerce E-support Transportation Social Media 52

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

CSM Magazine

FEBRUARY 6, 2024

Additionally, Oracle EPM’s adaptability is crucial for stadiums that need to respond quickly to changing business and compliance requirements. The breakdown of silos leads to not just better financial insights but also enhances other crucial areas such as environmental and sustainability efforts.

Entertainment 52

Entertainment Sports Financial Events 52

CSM Magazine

DECEMBER 18, 2023

Who do business innovations serve? It’s just a matter of learning to interpret it and apply it based on the knowledge that you have about your business. These solutions are also often too narrow, addressing the one problem that the individual is having with a product or service without knowledge of the big picture.

Innovation 52

Innovation Customer Focused Transportation Reference 52

West Monroe

SEPTEMBER 17, 2023

Following previously hot consumer pushes in VR and crypto, it’s valid to be skeptical of the most recent fad in the business world: generative artificial intelligence (Gen AI). Seventy percent of organizations are in exploration mode on Gen AI , and that fervor has prompted executives to begin investing in AI for sales solutions.

Sales 52

Sales Marketing E Commerce E-support 52

Magellan Solutions

JANUARY 17, 2024

This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. So, as soon as customers provide their personal information, businesses are committed to data protection. trillion in 2024.

2024 52

2024 Competitive Advantage Omnichannel Telecommunications 52

One Millimeter Mindset

JUNE 29, 2022

I catalyze cross-functional, collaborative, profitable, and sustainable solutions across value silos. Searching for a speaker focused on doing the smallest things with the biggest impact to get you towards what is new and next? My playbook of cross-functional collaboration, Do YOU Mean Business? Contact me here. .

Workshop 102

Workshop Innovation Leadership Consulting 102

CSM Magazine

MARCH 22, 2024

These innovations provide a robust solution to the age-old challenges of managing customer interactions efficiently. By automating routine tasks, businesses can now ensure that their customer service teams focus more on delivering personalized experiences rather than being bogged down by repetitive administrative duties.

Customer Service 52

Customer Service Customer Relationship Management Customer Satisfaction Customer Relationships 52