TechSee

FEBRUARY 19, 2024

We will have to dive a bit deeper to understand if LLMs are truly capable of CX automation in your business. The further infusion of Generative AI , such as LLMs, could further enhance digital customer interactions, making them more efficient. Are LLMs the right way approach to CX automation?

Virtual Agent 124

Virtual Agent Interaction Document ROI 124

Inbenta

APRIL 10, 2024

DALLAS, TX – March 26, 2024 – Inbenta, a complete customer experience platform powered by AI, today unveiled three enhancements to its award-winning Digital Instructor product (formerly Horizn Digital Demos). SaaS: A no-code software solution to build your own Digital Instructors for customer support or employee training.

2024 52

2024 Download Contact Center Demo 52

CSM Magazine

FEBRUARY 2, 2024

Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group. In a recent case study published by Sabio , Benenden Health can now roll out digital innovations to match member preferences.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform.

Insurance 84

Insurance Blog Customer Expectations Customer Service 84

TechSee

AUGUST 17, 2023

Augmented reality (AR) overlays: Some video platforms offer AR capabilities, allowing technicians to overlay digital information, such as schematics or annotations, onto the real-world view. This assists technicians in identifying components, understanding complex systems, and following procedures more accurately.

Travel 205

Travel Document Customer Satisfaction Communication 205

Gainsight

JULY 7, 2023

This is where Digital Customer Success and Gainsight’s brand new Digital CS package are changing the game: by providing a comprehensive set of interconnected technologies that allow organizations to successfully blend complementary and cohesive human and digital touchpoints around the customer’s digital journey.

Customer Success 52

Customer Success Touchpoint Customer Journey 2023 52

West Monroe

DECEMBER 5, 2023

Build products that your customers love Leveraging our latest Digital Disconnect research of 700 C-suite executives and 5,000 consumers, we’ll tell you how your product and customer capabilities compare to your industry leaders and how they align to what your consumers want. Are you ahead or behind your peers?

Financial 52

Financial Consumers Customers Innovation 52

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0.

Leadership 59

Leadership Culture Competitive Advantage 2024 59

Magellan Solutions

MARCH 26, 2024

This must have the capability to offer each customer service in any channel. Integration Capabilities: The firm’s technological backbone must be able to be interfaced with your operations. Delivers a comprehensive range of customer experience services with a strong focus on digital transformation and omnichannel support.

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Magellan Solutions

FEBRUARY 20, 2024

Maximizing the potential of live chat outsourcing companies relies on mastering digital-first customer service. It’s more than just a strategy; it’s a make-or-break mission for businesses aiming to thrive in the digital era. Vet platform capabilities – chatbots, automation, sentiment analysis, and more.

Customer Satisfaction 52

Customer Satisfaction Loyalty ROI Technology 52

CSM Magazine

SEPTEMBER 28, 2023

The partnership with Sabio, the digital customer experience (CX) transformation specialist, marks a significant milestone for Marsh Finance, which this year celebrates its 50th anniversary. The multi-year agreement sees Sabio taking over the maintenance and support of Marsh’s Genesys Cloud customer service infrastructure. .”

Multi-Channel 59

Multi-Channel Customer Experience Financial Omnichannel 59

West Monroe

FEBRUARY 18, 2024

This means going beyond today’s efficiency measures to stay afloat and instead seizing this moment to rethink overall lending strategies and enhancing the digital experience for borrowers. Real-time decision-making: Customers expect near-instant responses regarding approval status after filling out loan applications.

Consumers 52

Consumers Technology Banking Financial 52

West Monroe

FEBRUARY 13, 2024

Listen to "The Digital Stadium: How the New Fan Experience Can Drive Revenue" on Spreaker. About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. However, we’re seeing increasing digital initiatives in the industry.

Sports 98

Sports Tourism Entertainment Events 98

One Millimeter Mindset

DECEMBER 7, 2022

Your job description is a great place to start building professional capabilities. Leveraging your professional capabilities just beyond the boundaries of your job description can be gold. As a result, your professional capabilities represent a collaborative effort instead of a solo act. Delivered virtually or in-person.

Consulting 119

Consulting Innovation Leadership Presentation 119

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Personalized digital journey 4. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.

Transportation 52

Transportation Automotive Consumers Technology 52

CSM Magazine

AUGUST 30, 2022

When it comes to customer experience transformation, the discussion tends to focus on faster and more efficient digital channels. Despite the rush to digital, voice remains the most-used service channel – particularly for complex issues. This emerging and evolving capability will help to truly digitise the voice channel.

Average Handle Time 98

Average Handle Time Omnichannel Customer Journey Innovation 98

Comm100

NOVEMBER 15, 2022

Firstly, the majority of consumers now want to connect with brands digitally. In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. For more information on why digital-first customer service strategies are growing, check out this blog.). The reasons for this are simple.

Omnichannel 80

Omnichannel Social Media Books Communication 80

eGain Blogs

FEBRUARY 29, 2024

Pundits Top rating in Gartner’s latest Market Guide for Customer Service Knowledge Management Systems Top rating in Gartner’s latest Critical Capabilities Report for the CRM Customer Engagement Center in the total score for digital customer engagement, knowledge management, and customer engagement automation Top rating in Forrester’s New Wave report (..)

2024 72

2024 Magazine 2022 Innovation 72

Braze

FEBRUARY 29, 2024

In the fast-paced world of digital customer engagement, it’s not enough to have the right data if you want to stay ahead of the curve. You also need cutting-edge tools capable of providing your brand with actionable insights from your data. Enter Braze Instant Insights.

Customer Engagement 59

Customer Engagement Insights Engagement Brands 59

CSM Magazine

APRIL 19, 2024

By leveraging algorithms and machine learning capabilities, businesses can uncover patterns, trends, and relationships within the gathered data. Measuring Progress through Metrics Ultimately, no digital strategy is complete or effective without some kind of measurement tools in place.

Interaction 59

Interaction Engagement Net Promoter Score Social Media 59

Inbenta

NOVEMBER 9, 2021

Digital transformation has affected almost every industry, as organizations try to gain a competitive advantage and cater to changing customer demands. Digital Banking Moves Forward. AI and Automation Are Powering Digital Banking. Guiding Bank Consumers Towards Digital Self-Service.

Banking 95

Banking Customer Care Competitive Advantage Omnichannel 95

Magellan Solutions

AUGUST 11, 2023

Website creation is vital in the digital age since it is a portal for people to interact online. This article examines notable AI technologies facilitating website development in the digital age. AI-driven content generation is one of the tool’s essential capabilities. It helps website designers save time and money.

User Experience 98

User Experience Competitive Advantage Call Center Insights 98

Cyara

FEBRUARY 14, 2024

In the digital landscape, where technology evolves faster than you can say “Siri,” the idea of LLM-driven customer service bots is no longer a far-fetched idea. With the plethora of benefits, these bots are becoming more sophisticated by the day, capable of understanding context, nuance, and even emotion.

Poor Customer Service 76

Poor Customer Service Interaction Customer Satisfaction Presentation 76

Blueshift

NOVEMBER 30, 2023

I’m thrilled to announce that Blueshift has achieved the Amazon Web Services (AWS) Advertising and Marketing Technology Competency in the category of Digital Customer Experience! All while being built on AWS’s world-class infrastructure.

Advertising 64

Advertising Technology Marketing Customer Engagement 64

West Monroe

JANUARY 15, 2024

Listen to "The Digital Disconnect: Don’t Leave your Employees Behind" on Spreaker. About the episode Explore the essence of digital transformation. Rissa Redden is joined by West Monroe's experts, Kim Seals and Rick Sabatino, to unravel the findings of the 'Digital Disconnect' report.

Technology 52

Technology Customer Centricity Innovation Measurement 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. out of 5. We are also multi-Genesys award winners, most recently being named Genesys EMEA Partner of the Year in 2021.

White Paper 52

White Paper Leadership Multi-Channel 2021 52

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Going forward, service strategies need to be braver, better and more in tune with people’s emerging needs.”

2023 52

2023 White Paper Omnichannel Download 52

West Monroe

JUNE 5, 2023

Join us as Mark Browning, SVP and Chief Information Officer at Exelon, explains how his company is transforming digitally in order to meet customers where they are. ” For instance, one of our capabilities allows some of our lower-income customers to search for various assistance programs in their jurisdictions. That's digital.

User Experience 52

User Experience 2023 Healthcare Government 52

COPC

APRIL 1, 2024

Global Benchmarking Series | Contact Center Technologies Today, executives deploy digital solutions with increased confidence and swiftness. At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries.

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

West Monroe

APRIL 9, 2024

With higher interest rates continuing to add value—partially thanks to the tax-exempt status of credit unions—some reckoning is needed as credit union members begin to begrudge the lackluster digital experience available with traditional banks.

2024 52

2024 Banking Financial Consumers 52

West Monroe

FEBRUARY 26, 2024

About the episode In our third season of This is Digital, we've delved deep into the world of digital transformation. Our guests have shared their remarkable journeys, insights, and practical advice on embracing digital strategies. Created with Lunacy As a digitally native brand, what makes you different? They want to be.

Healthcare 59

Healthcare Hotels Innovation Technology 59

West Monroe

MARCH 13, 2023

The pandemic accelerated a shift to digital buying and selling—and it’s change that is here to stay: In a recent Forrester study , 38% of survey respondents believe the pandemic permanently altered buyer requirements. Mature sales organizations have robust capabilities that enable them to act both strategically and proactively.

Competitive Advantage 52

Competitive Advantage Sales Technology Touchpoint 52

Hero Digital

APRIL 20, 2021

Hero Digital, a leading digital customer experience (CX) company, and FullContact, the industry leader in consumer Identity Resolution as a service, today announced their partnership to provide clients with new capabilities to recognize and enrich anonymous website and mobile app visitors. About Hero Digital.

Omnichannel 98

Omnichannel Banking Brands Technology 98

Forrester's Customer Insights

MARCH 21, 2022

For B2B marketing leaders looking to improve their organization's digital capabilities, it's important to know precisely what you're trying to achieve and to break down the endeavor in smaller, defined steps.

B2B 49

B2B Marketing 49

ShepHyken

AUGUST 21, 2020

However, the struggle to adapt over the last few months has created a new urgency to reimagine business models so that they become more capable of change. One nice example is the simple case of digital transformation. Digital transformation (in fact any kind of transformation) is not a matter of a project or a limited time period.

Customer Experience 246

Customer Experience Culture Government Innovation 246