Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

2024 108

2024 Customer Centricity User Experience 2023 108

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). and compiled them into a report.

ROI 493

ROI Return on Investment Social Media Measurement 493

InMoment XI

JUNE 27, 2023

These days, understanding your customers isn’t a “nice thing to do”; it’s an absolute necessity. To truly understand your customers, you need to spend some quality time listening to them and understanding the voice of the customer. What Is a Voice of the Customer Survey?

Customer Satisfaction 390

Customer Satisfaction Touchpoint Feedback Insights 390

Totango

FEBRUARY 13, 2024

TrustRadius—a platform designed to deliver the most credible resources to help technology buyers confidently make decisions—compared mentions of “love” in all its (grammatical) forms and reviews received for 28,600+ products in 825+ categories and named Totango one of 101 most loved software products! Systems & Operations Manager.

2024 105

2024 Customer Journey NPS Customer Success 105

Eptica

JANUARY 31, 2022

Author: Pauline Ashenden - Demand Generation Manager Empowering your customer service agents delivers a range of benefits from increased contact centre productivity and happier agents to an overall better customer experience. Four key considerations for customer self-service success. Published on: January 31, 2022.

2022 111

2022 Culture Blog Article 111

ChurnZero

OCTOBER 26, 2021

41 SaaS apps were recognized for their demonstrated excellence and customer outcomes. The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. LiquidPlanner.

2021 98

2021 Net Promoter Score NPS Document 98

Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. Here’s a look at how it works.

Customer Success 102

Customer Success Management Customers Healthcare 102

COPC

APRIL 1, 2024

The challenge of keeping pace with changing customer expectations looms large. Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX).

Customer Experience 89

Customer Experience Contact Center Technology Banking 89

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. CustomerSure was a clear winner for us to partner with for a number of reasons.

Customer Satisfaction 62

Customer Satisfaction 2024 Healthcare 2010 62

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). Why does this drive growth?

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

CSM Magazine

FEBRUARY 16, 2024

The event will play host to a wide range of showcases from various businesses, each sharing solutions and technology focused on different aspects of customer experience management. The awards categories include Innovation of the Year and Engagement Solutions of the Year.

Contact Center 52

Contact Center 2024 Seminar Insights 52

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

BlueOcean

FEBRUARY 25, 2019

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie Award ® in the “Customer Service Team of the Year – Recovery Situation” category in the 13th annual Stevie Awards for Customer Service. The company won a Bronze Stevie in the same category in 2017.

2019 136

2019 Customer Service Contact Center Insurance 136

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

2022 98

2022 Chief Customer Officer 2021 Touchpoint 98

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” Features like Showcases and Actions allow you to drive customer engagement.

Connections 110

Connections Document Information Insights 110

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer Retention 98

Customer Retention Customer Success Customer Relationship Management Loyalty 98

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value. Announced during our flagship event, Totango Live!

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? So, tracking irrelevant and outdated KPIs for SaaS products can result in a setback in your success journey. These SaaS KPIs are crucial for measuring various aspects of a SaaS company’s operations, growth, and overall success.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52

Retently

APRIL 11, 2023

There’s no better measure of your business’s overall health and ability to grow than customer satisfaction. A thriving company hinges on happy customers and one of the most reliable ways to gauge their satisfaction is through a consistent NPS process. Satisfied customers translate into growth through word of mouth.

Net Promoter Score 158

Net Promoter Score NPS Customer Satisfaction Measurement 158

Second to None

NOVEMBER 12, 2023

By listening to their customers and measuring customer service standards, grocery brands can stay ahead of the curve and deliver what their customers need and want most— especially as consumer expectations and trends evolve.

2024 62

2024 Measurement Brands Customer Experience 62

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. It differs from BPO, which focuses on labor and operations.

Technology 52

Technology 2022 Communication Customer Relationship Management 52

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 99

B2B Customer Journey Mapping Social Media Net Promoter Score 99

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. Customer success.

White Paper 71

White Paper Advertising Sales Social Media 71

COPC

APRIL 19, 2023

Let’s explore how to achieve harmony and stimulate the ideal behaviors across your customer experience (CX) operations. For a well-known brand striving to maintain high customer satisfaction, issue resolution and quality assurance should be the primary focus. quality, service, etc.). agent, team, program, site, etc.)

Metrics 71

Metrics Average Handle Time Definition Measurement 71

Stella Connect

SEPTEMBER 27, 2021

Knowing what customers think of your brand and its products or services helps build a better customer experience (CX) for the future. As you collect and analyze customer feedback , you’ll drive operational efficiencies by identifying opportunities and emerging themes from service interactions with your customers.

Feedback 86

Feedback Brands Customers Metrics 86

Optimove

JULY 27, 2023

“The Heptagons,” as they’ve come to be known, celebrate the most inspiring and successful CRM campaigns, teams, and marketers, putting the intersection of intelligence and creativity on a pedestal. We’ve added 2 awards for Best Email Campaign and Best Mobile Campaign as part of the Campaign Awards category.

2023 52

2023 Connections Leadership Marketing 52

Strativity

APRIL 27, 2023

Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge. From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

Restaurant leaders and operators faced considerable obstacles over the past few years and should be commended for having navigated a once-in-a-generation business challenge. From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize.

2022 52

2022 Roadmap Customer Relationships Brands 52

Beyond Philosophy

NOVEMBER 15, 2017

I have led hundreds of successful Customer Experience (CX) program successes. What’s the difference between the successes and the failures? Organizations fail to improve their CX when they lack customer-centricity. Customer-centricity requires you to put the Customer at the center of everything you do.

Customer Centricity 125

Customer Centricity Consulting Culture Webinar 125

BirdEye

DECEMBER 26, 2023

But most struggle with the decision as they have no proof that customers will support it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds. Brand salience helps businesses measure customer loyalty and understand their purchase preferences.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

CSM Magazine

FEBRUARY 17, 2022

Unless you use the most relevant selection criteria and pose the right questions, you can easily choose solutions which aren’t right for your operation, can’t address the most pressing issues and won’t prepare you for the future. The categories are: Usability. Build the categories into selection processes and weight them as needed.

Management 52

Management 2022 Return on Investment Download 52

Eptica

MAY 20, 2020

Date: Wednesday, May 20, 2020 Author: Steve Nattress The impact of knowledge on current customer satisfaction. Author: Steve Nattress Being able to deliver fast, accurate and consistent information to consumers and their queries has always been a central part of successful customer service. Published on: May 20, 2020.

Customer Satisfaction 127

Customer Satisfaction 2020 Consumers Banking 127

Strativity

JANUARY 6, 2023

Indifferent service is all too often the norm at fast-food chains, but with gloomy economic headlines dominating the news, Quick Service Restaurants (QSRs) need to create exceptional customer experiences to survive—and even thrive—during a recession. COVID triggered a forced acceleration of digital transformation across the QSR category.

2001 52

2001 Omnichannel Consumers Brands 52

Totango

JUNE 15, 2021

What is a Customer Health Score? . A customer’s health score can be composed of all the information the company has about the customer, from all probes, people, and systems, past and current. When a customer is marked as red, there is something wrong that requires immediate attention. I’m sure you get the point.

Metrics 92

Metrics Measurement Webinar Customers 92

Calabrio

FEBRUARY 18, 2022

Unless you use the most relevant selection criteria and pose the right questions, you can easily choose solutions which aren’t right for your operation, can’t address the most pressing issues and won’t prepare you for the future. The categories are: Usability. Build the categories into selection processes and weight them as needed.

Management 52

Management 2022 Contact Center Return on Investment 52