category our-services 
BlueOcean
APRIL 16, 2024
Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!
InMoment XI
MAY 4, 2022
Satisfaction is largely influenced by the value of services provided to customers. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.” ( Putting the Service-Profit Chain to Work , Harvard Business Review, 1994).
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InMoment XI
AUGUST 30, 2022
In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. Customer satisfaction surveys enable you to measure your customer’s satisfaction with your businesses products, services, experiences, or even your staff. Net Promoter Score (NPS®).
BlueOcean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This award affirms that we are succeeding in our pursuit of excellence.” We saw there was a true cultural fit.
Eptica
NOVEMBER 3, 2023
Read the full article on our parent company Enghouse Interactive’s site. Read the full article on our parent company Enghouse Interactive’s site. We examine what to look for when picking a partner to ensure long-term success.
Experience Investigators by 360Connext
FEBRUARY 27, 2024
As we navigate the era of ‘machine customers,’ we need to understand how our businesses can adapt to meet the demands of an audience that expects instant gratification.
Experience Investigators by 360Connext
OCTOBER 3, 2023
The opportunity now is for CX leaders to get better at finding and activating unspoken insights from the customer journey, understanding what our customers tell us when they’re simply behaving as normal. Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before.
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