CSM Magazine

JANUARY 17, 2024

This communication format gained huge traction following the COVID-19 pandemic where remote working became the need of the hour. The ideal video provides a space to present your brand values. How Can Enterprise Video Platforms Transform Communication?

Communication 52

Communication 2023 Social Media Travel 52

CSM Magazine

NOVEMBER 2, 2023

For those armed with a Bachelor of Science in Communication, the tools and insights they’ve gained can be invaluable for revolutionizing the customer service arena. But how exactly does a degree in communication translate to heightened efficiency and effectiveness in handling customer concerns?

Communication 52

Communication Multi-Channel Customer Service Social Media 52

Totango

AUGUST 5, 2021

Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Technical Problems.

Communication 118

Communication Customer Journey Presentation Customers 118

Ecrion

APRIL 15, 2020

Yet how are you going to accomplish this task without setting up the right channels of communication? However, that brings up the question of what channels of communication are on hand. Therefore, you’ll need to have a thorough understanding of the most common channels of communication. Synchronous Communication Channels.

Communication 74

Communication Social Media E-support Customers 74

PeopleMetrics

NOVEMBER 22, 2019

Simply put, communication is the next make-or-break element of a successful VoC program. A great VoC program communicator has the same mindset as a marketing professional. At the onset of the program, communicate what VoC is, why it’s important, how it will drive business results, and what touchpoints you will focus on.

Communication 54

Communication CEM 2001 Touchpoint 54

InMoment XI

JULY 13, 2023

By embracing a mindset of adaptability and remaining attuned to shifting customer expectations and regulatory landscapes, organisations will be best able to meet the challenges and seize the opportunities presented by the act. What Are the Biggest Changes That You Have Made Towards Identifying Risk Amongst Your Customers?

Consumers 492

Consumers Financial Competitive Advantage Customer Centricity 492

InMoment XI

JANUARY 20, 2024

Ultra-Personalized Experiences for Every Shopper In the world of retail, generic, one-size-fits all communication and experiences were once the norm. AI Presents Retailers With New Challenges AI is improving the way retailers interact with their customers. However, AI does present some unique challenges to retailers.

Retail 260

Retail Customer Experience Social Media Magazine 260

InMoment XI

APRIL 18, 2022

Employees’ connection to, or disconnection from, the employer’s culture—its fairness, transparency, equity, humanity, career opportunities, communication, management trust, etc.—is Employee Advocates: Their Role as Committed Company Assets, Active Communicators, and Key Contributors to Stakeholder Value.

Article 558

Article Employee Experience Culture Connections 558

InMoment XI

FEBRUARY 24, 2022

So how should a CX practitioner go about bridging that gap in communication? The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? When you’re presenting a business case, the goal shouldn’t be complexity. Tip #1: Break Down Metrics.

Metrics 493

Metrics ROI Presentation Webinar 493

Alida

JUNE 29, 2016

Storytelling is the key to effectively communicating insight. Effectively communicate your insight. Use data visualizations to effectively communicate insight. A purposeful story creates impact in a way that data and spreadsheets alone can’t. What’s new in Sparq (and how it benefits customer intelligence professionals).

Communication 140

Communication Insights 2016 Innovation 140

Quadient

OCTOBER 10, 2022

From Volume to Value: Switching Customer Communication KPIs. When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation. Communications affect the whole company, but each department often only owns one element. Marissa Feigen.

Communication 52

Communication Banking Average Handle Time Financial 52

Integrity Solutions

OCTOBER 12, 2018

Effective communication skills isn’t a “soft” issue; it’s a real business challenge with significant consequences. Effective communication skills — it sounds like a “soft” issue, right? Just think about how much of your workday involves communication. The High Cost of Poor Communication Skills. And the urgency is real.

Communication 77

Communication Connections Customer Satisfaction Presentation 77

Stella Connect

MARCH 22, 2022

Knowledge and authority are important skills in customers service , but saving the relationship with a customer depends on effective communication. If you present several options both the customer and your brand can live with, you stand a good chance of salvaging the relationship. #9. Agents hold the power to turn things around.

Communication 52

Communication Customers Brands Definition 52

InMoment XI

OCTOBER 27, 2022

So, how can we deliver effective market research data reporting and communication of information and insights in a way that captures the imagination and garners interest and, more importantly, inspires action? Step #4: Communication. Storytelling. The Importance of Storytelling. Storytelling is rarely given the attention it deserves.

Marketing 260

Marketing Magazine Presentation Reference 260

Experience Investigators by 360Connext

OCTOBER 17, 2023

Here are some strategies to gain leadership buy-in for customer experience, the importance of measuring CX performance, and how to effectively communicate the business case for CX transformation. Here are some strategies to craft a compelling CX business case and effectively communicate it to leadership: 1.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Ecrion

MARCH 3, 2021

Reactive vs. Preemptive Adaptation | Adaptability in Customer Communications |. This is especially true with customer communications. Customer communications management (CCM) software empowers companies to meet their goals and make their business communications future-proof. Adaptability in Customer Communications.

Communication 52

Communication Document Customer Journey Mapping Innovation 52

InMoment XI

FEBRUARY 8, 2023

CX success also hinges upon appointing a leader who is an effective communicator and can sell a vision, create alignment based on shared business goals, and curate a shared understanding of customer needs, expectations, and journeys. It’s not easy, but nothing worth doing ever is.

Sports 295

Sports Financial ROI Leadership 295

ENGAGE.cx

AUGUST 11, 2015

In Short, great customer experiences- i n the present. Of course, the key to offering this holistic experience across all touch points is to develop the infrastructure that allows for knowledge sharing and smart communication between brand, employees and customers. How can they do that? Use social insights to drive conversations.

Presentation 70

Presentation Customer Experience Social Media Events 70

Amity

NOVEMBER 30, 2016

Communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate, communicate and… communicate. Did I make my point?

Communication 57

Communication Customer Success Net Promoter Score Metrics 57

CSM Magazine

NOVEMBER 23, 2020

This means that successful customer service teams need to be prepared to communicate with customers from diverse backgrounds. Here we’ll look at four practical tips to help you communicate effectively with customers from a different cultural background. 3) Confirm the customer understood your communication.

Culture 59

Culture Communication Customers Customer Base 59

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. It’s a communications problem that leads to a poor customer experience.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. It’s a communications problem that leads to a poor customer experience.

Communication 48

Communication Contact Center 2018 Connections 48

8x8

MARCH 20, 2018

Vik Verma presenting at Enterprise Connect 2018. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. It’s a communications problem that leads to a poor customer experience.

Communication 48

Communication Contact Center 2018 Connections 48

Integrity Solutions

APRIL 19, 2024

This kind of research and intention helps you stay informed, and that gives you a wealth of insight and opportunities to personalize not just what you communicate but when. Avoid canned demo presentations and, if possible, avoid using slides entirely so you can keep the focus on dialogue and desired outcomes.

Sales 107

Sales Loyalty White Paper Contact Center 107

BlueOcean

OCTOBER 4, 2022

For many, this looks like strengthening your internal communication. The key strategy for 2023 includes shortening the communication distance between the C-Suite and the frontline so every employee is on the same page. When it’s streamlined, each customer immediately has “heightened loyalty and purchasing power.” Words to live by.

Entertainment 156

Entertainment Employee Experience 2023 Contact Center 156

CSM Magazine

APRIL 20, 2021

Over the past year, the focus on Unified Communications has shifted from an area of increased interest to a necessity for business continuity. And because it’s built on CPaaS, it can help organisations to transform legacy communications into the new future of work. How do organisations address that specific point around app overload?

Communication 59

Communication 2020 2019 Innovation 59

CSM Magazine

MARCH 22, 2021

Choose Direct Communication. When it comes to Gen Z, direct communication is much more effective than email or phone calls. The essential part of direct communication is to be sincere and specific. When people do not have clear responsibilities and to-do lists, they tend to feel more apathetic and unmotivated.

Communication 52

Communication Seminar Presentation Feedback 52

inmoment

JANUARY 17, 2019

Creating that sense of purpose and collective responsibility requires great communication. Well, the latest research shows that using storytelling in presentations allows you to be a knowledgeable and convincing leader who will influence key audiences in the CX process. Create a Checklist for Your Presentation.

Presentation 40

Presentation Customer Experience Webinar Customers 40

CX Journey

DECEMBER 20, 2017

Once you’re there, it’s essential to develop a voice for how your business communicates that’s unique and memorable. Successfully bridging that gap - using human communication to help solve problems in an effortless way that doesn’t leave customers pulling their hair out - is precisely the goal in curating a customer experience.

Communication 54

Communication Brands 2018 Social Media 54

Comm100

AUGUST 16, 2019

Mobile phones were intended to allow us to communicate in better and easier ways. So what does this mean for businesses who use the phone as a primary customer communication channel? Simply put, you’re attempting to communicate legitimately on a channel that’s becoming characterized by scams. The shift to digital.

Communication 40

Communication Social Media Contact Center Travel 40

Amity

MARCH 18, 2016

Be Present on Social Media. It might get a bit tricky because you have to be present all the time and make sure to answer as quickly as you can or you’ll end up frustrating your customers. Delivering a WOW experience: Always try to be as present and responsive as you can across all your social media accounts.

E Commerce 65

E Commerce Customer Retention Communication Social Media 65

Beyond Philosophy

MARCH 21, 2024

Rule #4: Communicate, communicate, communicate. Make it clear when customers should expect your next communication whenever possible. Knowing that you will be back in touch regarding the issue and when that communication will be helps de-escalate a stressful situation. The whole city lost its service.

Telecommunications 78

Telecommunications Customer Relationships Communication Workshop 78

Kayako

NOVEMBER 18, 2015

Imagine the scenario where you’ve fully prepared for a webinar, your listeners have allocated free time to come and view your presentation for the next 45 minutes, and you’re just about to get started. How do you go about communicating this properly to your customers? Communicating throughout and keeping customers informed.

Communication 87

Communication Webinar Events Customers 87

Kayako

NOVEMBER 4, 2015

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. Keeping to this honest communication can prevent relationships becoming fragile with your customers and managing that trust can go a long way in building customer loyalty.

Webinar 88

Webinar Communication Banking Presentation 88

CSM Magazine

APRIL 18, 2024

Personalizing communications with their name and relevant details. Communicating any limitations upfront to prevent misunderstandings. Communicate Proactively Proactive communication can preempt a lot of issues: Keep high-maintenance customers informed about updates or changes.

Communication 52

Communication Customers Feedback Customer Satisfaction 52

Zonka Feedback

DECEMBER 5, 2023

Both mediums offer convenience, speed, and efficiency in customer interactions, presenting an invaluable opportunity: the seamless integration of surveys within these communication channels. The surge in live chat and steadfast email use has transformed customer engagement.

Measurement 52

Measurement Customer Experience Presentation Customer Engagement 52

Bill Quiseng

DECEMBER 6, 2023

CARE for each member of the team: COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that your people need and want to know. ” When you ask, respond empathetically, and act promptly to take appropriate corrective action, your people will feel respected, present, and valued.

Leadership 158

Leadership Engagement Financial Loyalty 158