InMoment XI

DECEMBER 29, 2022

In his role as Global President of Nielsen Holdings, Lewis oversaw businesses comprising approximately two thirds of the company’s overall revenue, helping to accelerate revenue growth and enhanced profitability in those segments and for the company as a whole. This year, we welcomed a familiar friend as our brand new CEO.

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ShepHyken

APRIL 22, 2024

The first tip, being proactive and reaching out to customers before they call you (about a problem), is something more companies should implement. They are obvious examples, but if you consider some of the smaller companies or brands you “love,” then you’ll understand that this idea works for any organization of any size.

2024 78

2024 Article Customer Service E Commerce 78

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s third Stevie Award. The company won a Bronze Stevie in 2017 and a Silver Stevie in 2019.

2020 156

2020 Contact Center Insurance 2017 156

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. An additional grant of £1000 will be awarded to the prize-winner’s employer for a project or programme of activities that enhance diversity within their business.

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2013 2018 2020 2019 52

BlueOcean

JANUARY 21, 2020

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Customer Service Success – Technology Industries” category in the 14 th annual Stevie® Awards for Sales & Customer Service. This is Blue Ocean’s third time being recognized by the Stevie Awards. About The Stevie Awards.

2020 156

2020 Customer Service Insurance 2017 156

TechSee

NOVEMBER 7, 2023

The company’s colleagues are tasked with liaising with customers, diagnosing faults, and carrying out repairs either via a mobile phone or by an engineer in person. And lastly, by reducing technician visits the company hoped to improve on its environmental sustainability efforts, reducing the number of technician trucks on the road.

2023 124

2023 Customer Experience Call Center Innovation 124

TechSee

MARCH 7, 2023

Kate Johnson, President & CEO, Lumen Technologies – Kate has a proven track record of driving business and digital transformation success at the world’s top Fortune 100 technology companies. She has led transformation and growth for many of the world’s largest media and telecommunication companies spanning three continents.

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2023 Contact Center Leadership Hospitality 207

ShepHyken

APRIL 9, 2024

So many companies and brands are trying to win customers over by delivering a better service experience. And the reason is that they are just satisfied. The experience was average – not bad, but not great either. In the competitive world we are in, this makes sense. It makes sense that “average” or “satisfactory” doesn’t cut it.

2024 139

2024 Workshop Customer Service Training Customers 139

ShepHyken

APRIL 16, 2024

While this applies to any job in any type of company, I want to emphasize the importance of thinking this way as it applies to the customer experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Good enough” is not good enough. Don’t be just good enough.

Workshop 142

Workshop Hotels Customer Service Training Books 142

ShepHyken

MARCH 12, 2024

So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell. Every company has a personality, and these personalities run the gamut from serious to whimsical.

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Workshop Advertising Customer Service Training Books 148

BirdEye

MAY 6, 2021

Whenever we receive awards , we know that it’s because we’ve taken the time to build a platform that’s both robust and easy-to-use, and gives all 60,000+ of our partner businesses everything they need to be found, be chosen, and be the best. 2021 G2 Spring awards. Here are some of the awards we won in the 2021 G2 Spring Report.

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Marketing 2021 Magazine 2019 98

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. Call Experts was presented with the award at ATSI’s 2023 conference in Atlanta, GA. Now a fourteen-time winner , Call Experts earned the Diamond Plus Award. We are grateful for this honor.”

Telecommunications 52

Telecommunications 2023 Call Center Contact Center 52

ShepHyken

FEBRUARY 12, 2024

Companies can build strong connections and foster loyalty by tailoring interactions to individual customers and showing genuine care and understanding. Companies can now use AI to transcribe and analyze customer service calls to gain valuable insights into customer interactions and enhance the quality of support that they provide. .”

Contact Center 147

Contact Center 2024 Customer Service Representative Healthcare 147

CSM Magazine

SEPTEMBER 26, 2023

-based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer.

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2007 2003 Presentation Innovation 59

ShepHyken

JANUARY 22, 2024

AI can offer companies access to valuable insights into customer behavior and preferences, adding value to the customer journey. ” About: Anuj Bhalla is the Founder & CEO of  serviceMob , an award-winning software company that helps improve agent performance and enhance customer experience.

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Customer Service Measurement Technology Customers 80

CSM Magazine

MARCH 25, 2024

BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

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2013 2018 Customer Relationship Management 2020 52

ShepHyken

FEBRUARY 20, 2024

Maybe it happened two days ago, and they just now have the time to contact you or the company. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. It’s important to recognize that the moment they start to interact with you is in the middle of their time to happiness.

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Metrics Customer Service Workshop Measurement 150

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The post Totango named 3x TrustRadius “Best of” award winner in customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

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Customer Success 2023 Customer Satisfaction Demo 112

CSM Magazine

APRIL 18, 2024

DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. The system has already helped the Essex-based company offset more than 200 tonnes of CO2 and achieve net zero running for its fleet of vehicles, as well as reducing paper use by around 20,000 sheets a year.

Management 52

Management 2009 2018 Customer Relationship Management 52

ChurnZero

OCTOBER 26, 2021

2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6

2021 98

2021 Net Promoter Score NPS Document 98

ShepHyken

MARCH 11, 2024

What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

CSM Magazine

OCTOBER 24, 2023

Calabrio , the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations.

Connections 52

Connections Contact Center 2023 Innovation 52

Strativity

AUGUST 30, 2023

For IDSA’s 43 rd annual International Design Excellence Awards (IDEA), Material’s design studio was honored with a silver award for its work on the Verizon Connectivity Suite , a bronze award for Verizon’s GizmoWatch 3 , and named a finalist for the Verizon 5G Receiver. Learn more at www.idsa.org/awards-recognitions/idea/.

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2023 Customer Centricity Innovation Consulting 52

Interactions

MARCH 16, 2023

Interactions was awarded not one but two prestigious Stevie Awards at the 17th Annual Stevie® Awards for Sales & Customer Service , acknowledging our outstanding use of technology and partnership with NVIDIA.

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Interaction Technology 2002 Customer Service 62

BirdEye

FEBRUARY 12, 2021

After winning multiple awards in January, Birdeye continues to be the most-awarded and highest-rated reputation management software for businesses of any size. . G2 2021 Best Software Awards. G2’s Best Software Awards ranks the world’s best software companies and products based on authentic reviews from real users.

2021 98

2021 Net Promoter Score Innovation Demo 98

ShepHyken

OCTOBER 10, 2023

John knows this, and he admits it, but at the same time, he argues the point that if you provide enough value with the experience, you can distance your company from the competition, even while charging more than others. There are companies, like Disney, that have achieved that. There’s no way you can make price completely irrelevant.”

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Workshop Culture Customer Service Training Employee Experience 146

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. It was also great to speak to a supplier who was so responsive to ideas for development to ensure we ended up with the right solution.

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Customer Satisfaction 2024 Healthcare 2010 62

ChurnZero

OCTOBER 8, 2021

ChurnZero Earns a 2021 Tech Cares Award From TrustRadius. ChurnZero is being recognized for giving back to their community with a 2021 Tech Cares Award from TrustRadius. TrustRadius has announced that they have recognized ChurnZero with a 2021 Tech Cares Award. The pandemic was a test of fortitude. About ChurnZero: .

2021 98

2021 B2B Healthcare Touchpoint 98

ShepHyken

DECEMBER 26, 2023

I often joke about a company that took four days to get back to me with an answer. Be more consistent – I’m surprised when employees of the same company have different answers to the same question. Or when a company or brand delivers a great experience, but then the next time, it’s just okay.

Customer Service 155

Customer Service Workshop Customer Service Training Connections 155

CSM Magazine

FEBRUARY 16, 2024

One of the other main dimensions of the event is its lineup of speakers, coming from a range of multinational companies. As digital channels increasingly influence daily personal interactions, there is a growing anticipation for companies to integrate digital technology across all business operations.

Contact Center 52

Contact Center 2024 Seminar Insights 52

Uplight

AUGUST 2, 2022

On top of the heat waves this summer, Uplight is thrilled to have won two awards: the Environment + Energy Leader top award and Fast Company’s Best Companies for Innovators. The post Uplight Wins Environment + Energy Leader and Fast Company Awards appeared first on Uplight.

Innovation 59

Innovation 59

CSM Magazine

MARCH 14, 2024

Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Long before BigChange, Green Spark relied on spreadsheets and e-mails, as did most companies at the time, but the need to scale and grow led to the search for improvement.

Management 52

Management E-support 2018 2013 52

ShepHyken

APRIL 23, 2024

My weekly cartoon included the caption, “If an employee’s experience isn’t at least as good as the customer’s, the customer’s experience can be shaky, and the entire company can suffer.” Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 88

Customer Experience Customer Service Training Workshop Advertising 88

ShepHyken

JANUARY 16, 2024

That’s the most accurate way to measure the difference. Leaders should “mystery shop” their companies themselves. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. They should learn firsthand what it’s like to be a customer.

Customer Service 140

Customer Service Books Workshop Customer Service Training 140

ShepHyken

MARCH 5, 2024

This is the lead-in to today’s lesson, which is to understand the difference between experiencing a company or brand, and simply doing business with it. The concert examples are not unlike two companies competing for a customer’s business.

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Entertainment Workshop Customer Service Training Connections 80

ChurnZero

JUNE 10, 2021

Ernst & Young LLP (EY US) today announced that Founder and CEO, You Mon Tsang of ChurnZero was named an Entrepreneur Of The Year ® 2021 Mid-Atlantic Award finalist. Entrepreneur Of The Year is one of the preeminent competitive award programs for entrepreneurs and leaders of high-growth companies. ey.com/us/eoy.

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2021 Reference 2022 Innovation 98

ShepHyken

JANUARY 30, 2024

Many companies still believe that customer service is what happens when something goes wrong. It starts the moment they interact with your company, and that might not even be with a live human. Companies spend a lot of money to get you interested in what they sell and eventually get you to buy.

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Customer Service Training Customer Service Marketing Workshop 94