Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. This summit is an exclusive opportunity to network and share best practices with fellow Customer Experience executives from a variety of industries, from companies like IPG Mediabrands, Wells Fargo, SunGard Corporate Liquidity & Energy, and more. Save My Seat Now!

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Events Customer Experience Webinar Telecommunications 223

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Events 52

Events Brands Management Seminar 52

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. We took a look at some of the top ways that you can run a successful event. In order to leave a lasting impression from the event, why don’t you look at some unique ideas to thank your guests for joining you?

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Events Webinar Interaction Document 52

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

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Events Presentation Books Consulting 78

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Some of the most significant CS events have been held in the year 2022 so far. Did you miss them?

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2022 Events Customer Success 2023 52

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

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Events 2024 Innovation Technology 52

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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2022 Events Customer Success Innovation 52

InMoment XI

MAY 24, 2022

The InMoment Team is so excited for this year’s event, which will be in-person for the first time since the pandemic hit—and we know that this is an incredible opportunity for anyone, whether you’re just starting out on your CX journey or you’re ready to shake things up. 6 Reasons to Attend APAC’s Next CX Event, XI Forum Sydney.

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2022 Events Entertainment Leadership 493

Magellan Solutions

JANUARY 17, 2024

Finding ways to improve company culture is crucial for success. It impacts everything, from performance to how the company is perceived. Imagine a company where everyone feels valued, listened to, and inspired to contribute. Magellan Solutions offers seven effective approaches to improving company culture.

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Culture Leadership Feedback Social Media 52

Doing CX Right

DECEMBER 11, 2023

Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service with Keynote Speaker, Stacy Sherman, and CXQA, Rob Connelly. The post AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event appeared first on Doing CX Right.

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Events Innovation Customer Experience Customers 64

Influitive

SEPTEMBER 17, 2020

Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. It’s hard to believe that Influitive Live 2020 was already a month ago! In […].

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Events Engagement 2020 Customers 98

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. The post Top Customer Success Events in 2022 appeared first on. Date- October 17th–19th, 2022.

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2022 Events Customer Success Contact Center 52

Experience Investigators by 360Connext

AUGUST 11, 2015

A few weeks ago, I had the privilege of being invited to an event sponsored by Freshdesk as part of their Customer Happiness Tour. The intimate event was a chance to get to know customer experience leaders from brands in the Chicago area, as well as hear speakers from Zappos and Judson University. Happy to […].

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Events Consulting Customers Brands 223

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. As well as leading CX experts from InMoment, NPSx by Bain & Company and Forrester!

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2023 Workshop 2024 Events 260

CloudCherry

FEBRUARY 28, 2018

Companies today want to delight customers at every interaction. Yes, the experience you provide your customers is only as good as the culture you build within the company. Research from Deloitte and Touche found that customer-centric companies were 60% more profitable than companies that weren’t focused on the customer.

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Customer Centricity Culture Customers Loyalty 231

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. More info here.

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Events 2020 Workshop Roadmap 52

Lithium

JULY 13, 2022

The 2022 Forrester Customer Experience event confirmed what Khoros has been developing and strategizing on for years. Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your brand's current and future customers.

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Events 2022 Social Media Contact Center 52

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

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Events Entertainment Social Media 2023 52

TechSee

FEBRUARY 21, 2022

Other surveys show that 50% of companies plan to spend more on AI, with 20% saying they would be “significantly” increasing their budgets. Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. There is a good reason for their optimism. What is Artificial Intelligence?

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Innovation Insurance Telecommunications Automotive 109

InMoment XI

JANUARY 19, 2024

Unlike descriptive analytics, which focuses on summarizing historical data, and predictive analytics, which forecasts future events, prescriptive analytics takes it a step further by suggesting the best course of action. These tools allow your business to digest analytical insights in the way that makes the most sense for your company.

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Events E Commerce Retail Insights 260

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. About Airmeet Inc.

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Events Engagement Multi-Channel Webinar 52

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

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Events Measurement Customers Communication 52

ChurnZero

MARCH 28, 2023

Customer engagement is the sum of all interactions between a customer and a company. For example, a customer with a software license utilization of 90% or more suggests that company-wide engagement is solid. This one-question survey typically asks, “How satisfied are you with your experience with [company]?” Event participation.

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Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Beyond Philosophy

FEBRUARY 20, 2021

The next thing I knew, he put me in charge of improving the Customer Experience for our company, and the rest is history. We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Businesses responded to this need with hybrid events.

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Events Sports Books Consulting 78

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. February 28 – a day I remember well. The tiger team involved with the pivot acted quickly.

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Events Demo Hotels Connections 88

ProProfs Chat

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

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Events Insights Seminar NPS 83

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

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Events 2020 Contact Center Innovation 75

Solvvy

MAY 10, 2022

We conduct volunteer events and offer everyone robust resources for mental and physical health. Because of this dynamic and culture, we are proud to have reported an 11% increase in company engagement scores for the Inspirational Workplace Award, as well as a Glassdoor score of 4.4 out of 5. .

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Culture Webinar Events Innovation 83

Customer Bliss

DECEMBER 16, 2019

Here’s the lesson I’ve learned: No amount of tactical improvements will elevate your company above all others. The only thing that will do this is to have a vision of how your company will be viewed 20 years or more from now. How does your company behave differently than every other? Do your words match your actions?

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Retail Events Connections Interaction 209

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals. This has been an extraordinarily bright few months for our Vision Critical business.

Consumers 171

Consumers Events Presentation Insights 171

Bold360

JUNE 9, 2020

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! If you enable your employees properly, whole call centers — or even whole companies — can think outside the confines of the office when it comes to leveraging talent.

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Events 2020 Customer Experience Technology 52

Retently

NOVEMBER 21, 2018

Simply put, advocacy marketing is getting existing customers to share their positive experience with your company to other people. Both small and big companies employ advocacy strategies, so there are many examples to choose from. Obviously, it all paid off, with the company earning around $11 million in revenue.

Marketing 120

Marketing Social Media Events Net Promoter Score 120

ShepHyken

JUNE 23, 2021

One of our readers asked me the following question: What is your advice for a company that is struggling during COVID-19? Still, some companies are still struggling. And, there are companies that you think would have been impacted, but somehow they did well – and continue to do so. It doesn’t have to be exactly the same.

Insights 135

Insights Customer Service Training Retail Events 135

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

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Sports Events 2014 2015 142

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences. Interop ITX.

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Events 2018 2019 Customer Experience 60

SurveySparrow

JANUARY 21, 2023

Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Have you participated in school sport events? Tell us your current personal bests in various events. wydr Company An open art-trading platform, wydr used SurveySparrow to increase their customer engagement.

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Sports Events Entertainment E-support 52

CXApp

JULY 26, 2018

WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events all year long that attract attendees on the on-set and then craft an event that meets business initiatives and hopefully the customer experience journey. MEET REGGIE!

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Events Download Connections Technology 40