ShepHyken
JANUARY 24, 2022
5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. My Comment: Personalization can give you a competitive advantage.
CSM Magazine
FEBRUARY 29, 2024
The feature – which was the cover story in the UK-based publication’s weekend magazine edition – was focused on the latest Customer Satisfaction Index (UKCSI) from the Institute of Customer Service – which painted a bleak picture for UK businesses.
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ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz.
CSM Magazine
FEBRUARY 16, 2016
According to a new report, the practice of Revenue Lifecycle Management—a prescriptive, systemic approach to maximizing revenue throughout the lifetime of the customer relationship—correlates directly with positive measures of corporate performance such as greater overall revenue growth, revenue expansion from existing customers and higher customer (..)
Customer Bliss
MARCH 21, 2019
I encourage you to watch the full interview below, as Horst, who’s been deemed “corporate hotelier of the world“ by HOTELS Magazine, shares wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served. Schulze is a legendary leader and global titan of business.
ShepHyken
APRIL 25, 2022
Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. Magazine) What makes a brand essential?
delighted
MARCH 8, 2022
Competitive advantages. Even if your market is relatively new, you’re likely going to face some competition. What are the key competitive advantages your product has and how can you market and promote them? How can you market this product so that they see it as more attractive or “worth it”?
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