CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. Calls relate predominantly to general customer service and early arrears enquiries.

E Commerce 52

E Commerce Connections 2011 E-support 52

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Consulting 95

Customer Bliss

OCTOBER 27, 2015

They need to make the connection between customer experience improvement and the movement of these metrics. Present your customer asset metrics in whole numbers of customers, not retention rates. Present your customer asset metrics in whole numbers of customers, not retention rates.

Presentation 205

Presentation Metrics Customers Connections 205

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

2023 260

2023 Workshop 2024 Events 260

InMoment XI

MAY 23, 2023

Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth. Keep reading for the top takeaways: 3 Key Takeaways From the Presentation: Takeaway #1: Be BOLD Set out to create a customer-obsessed culture, and get there!

Customer Centricity 260

Customer Centricity Workshop Culture Insurance 260

Happy or Not

FEBRUARY 2, 2023

By connecting customer feedback to your target audience’s demographic data. When a person gives feedback on a Smiley Touch, the built-in camera detects a person present and the AI-powered facial analysis software estimates the age group and gender. So how is this made possible? That’s where HappyOrNot Demographics steps in.

Connections 73

Connections Feedback Apparel Sports 73

One Millimeter Mindset

JANUARY 28, 2020

As I worked with one of my clients yesterday, he complained that decision makers were not taking action after his presentations. My question to him: “Do you tell connect the dot stories?” If the only action decision makers take is no action at all, then your stories fall short of connecting the dots for them.

Connections 90

Connections Workshop Presentation Communication 90

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections 2008 Loyalty Events 80

Lithium

JULY 31, 2023

Extend the reach and impact of a brand-owned community The redesigned platform architecture contains an API-first approach and updated developer workflows to make it faster and easier to build custom integrations, meaning users can connect to the entire tech stack and leverage valuable community data throughout the journey.

Presentation 52

Presentation ROI Insights User Experience 52

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

Customer Bliss

JANUARY 17, 2019

Connect Employees to the Customer. How do you connect employees to each other? How do you connect employees to the customer? And how do you connect employees to your mission? The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville. #CX #CustomerExperience Click To Tweet.

Connections 190

Connections Chief Customer Officer 2006 Banking 190

SAP Customer Experience

NOVEMBER 4, 2022

Background Context SAP Emarsys is a captivating customer engagement solution that empowers marketers to grow their customer connections. Announcing a live session series for SAP Emarsys! This 6 day live session is intended to help upskill new users and demonstrate the key features and benefits of SAP.

Presentation 59

Presentation Customer Engagement Connections Engagement 59

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Or, job interviews, conference presentations, grant applications, engineering RFPs and RFQs. Consequently, you are disappointed when employees and clients do not know what to do with the information you present. Yet, this strategy is underutilized.

Connections 66

Connections Engagement Workshop Presentation 66

InMoment XI

JANUARY 20, 2024

Conversational AI tools can help retailers deliver seamless, connected interactions. AI Presents Retailers With New Challenges AI is improving the way retailers interact with their customers. However, AI does present some unique challenges to retailers. While AI presents significant opportunities, it also comes with challenges.

Retail 260

Retail Customer Experience Social Media Magazine 260

Customer Bliss

JANUARY 14, 2016

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

Connections 146

Connections 2007 2011 Customers 146

Customer Bliss

JANUARY 14, 2016

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

Connections 141

Connections 2007 2011 Customers 141

InMoment XI

MAY 18, 2022

Building Human Connections. It’s all about building that human connection, and it is a great way to get sticky with new clients and show your investment from the start. Here’s what we’re doing and why we think it is successful. And the intelligence we glean from these “buyer interviews” is impactful across teams.

B2B 493

B2B Roadmap Sales Demo 493

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

Connections 59

Connections Contact Center 2030 Events 59

SAP Customer Experience

NOVEMBER 23, 2021

Recently, it’s even begun infiltrating the discussion on how we connect and map the customer journey. The future of work continues to evolve in practice and in conversation, crossing the divide from technology to productivity to office culture and back again. How does customer engagement equate to decision making?

Demo 78

Demo Presentation Culture Customer Journey 78

InMoment XI

FEBRUARY 24, 2022

The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? but the point is that storytelling connects humans together—and it can do the same with your customers and executives. When you’re presenting a business case, the goal shouldn’t be complexity.

Metrics 493

Metrics ROI Presentation Webinar 493

InMoment XI

FEBRUARY 13, 2017

Today’s connected world and ever-present technology have changed the way we think about engaging with companies. Whether you’re a major corporation, or a bustling startup, people expect their interactions to be something that wows them. Simple ads are important, but they are just a piece of the puzzle. View Article

Loyalty 478

Loyalty Brands Marketing Presentation 478

Oracle

SEPTEMBER 4, 2019

Omnichannel strategies are key to a connected customer experience. Companies are always looking for different ways to connect with consumers, and one way to do that is to be present in all the ways that customers are begging for them to show up. Connected data helps companies improve CX.

Connections 71

Connections Customer Experience B2C 2018 71

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. The demand for automation and self-service options in customer service is significant.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Michelli Experience

NOVEMBER 1, 2016

When the meal is presented it is beautiful so you snap a picture to send it to friends. What are the additional needs (beyond products) you can fulfill to deepen your connection with your customers? Ok, lets drop the “widget” example and go to the real world. Let’s assume you go out to a meal by yourself.

Connections 85

Connections Social Media Customer Experience Design Reference 85

Optimove

OCTOBER 24, 2019

See, here’s the thing: all the above is taken from the four agendas of the 2015-2018 renditions of Optimove Connect – the premier event in Relationship Marketing – and from this year’s upcoming predecessor, PostFunnel Summit (October 28-29. Recap: Optimove Connect 2018. Recap: Optimove Connect 2017.

Presentation 40

Presentation 2015 2017 2018 40

InMoment XI

MAY 24, 2022

At the end of the day, we want you to be confident that you gained as much value as possible from the break-out sessions, one-of-a-kind stories, and unique experience programs presented. Form New Connections. With all we have planned, we are confident XI Forum Sydney will do just that. Here are six reasons to attend!

2022 493

2022 Events Entertainment Leadership 493

TechSee

APRIL 1, 2024

AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times. By the time the customer connects with a service representative, all of the key information will be presented to the remote agent, preparing them for a quick resolution.

2024 124

2024 Customer Service Representative Contact Center Customer Satisfaction 124

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections 2019 2020 Healthcare 80

Bold360

JUNE 22, 2017

– CTO and Cofounder Amit Ben will offer a keynote presentation on the impact of chatbot hype, addressing what businesses need to understand to ensure they avoid crucial mistakes and develop a comprehensive strategy for their organization. Location/Time: 14:00 p.m. at the Center Stage. Surviving The Bot Hype – Will You Succeed?

2017 69

2017 Presentation Leadership Technology 69

Lithium

JUNE 17, 2021

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Events 52

Magellan Solutions

OCTOBER 15, 2017

Creating this humane connection is also a sign of good customer service, which can influence the success rate of your telesales campaign. And if you present these to them in a very organized, personalized and professional manner, you are setting up the stage for more conversions that will positively affect your bottom line.

Presentation 65

Presentation Information Consumers Sales 65

ENGAGE.cx

AUGUST 11, 2015

Consumer’s needs for convenience and personalized connection have become top priorities in an increasingly digital, mobile and social purchasing world. In Short, great customer experiences- i n the present. The post Creating Great Customer Experiences – In the Present appeared first on ENGAGEcx. How can they do that?

Presentation 70

Presentation Customer Experience Social Media Events 70

Up Your Service

JULY 16, 2018

unique report was recently released by Salesforce Research titled “ State of the Connected Customer , 2nd edition”. Companies Face a New Connected Mandate. It is normal and expected for connected customers all over the world. Your Service is a long-term and satisfied customer of Salesforce. Innovation has become the standard.

Connections 67

Connections Insights Culture B2C 67

Russel Lolacher

DECEMBER 30, 2019

Below I’ve included 20 suggestions in those three areas to help you build stronger connections for you, your organization and those you serve. Learn to be a better presenter. Connect the work you do to its beneficial impact on others. The post 2020 Vision – Ways to Connect L.E.S. Treat your staff like experts.

2020 58

2020 Connections Leadership Customer Relationship Management 58

Bill Quiseng

APRIL 4, 2024

This prestigious award is presented to industry professionals based on feedback from their connections who vote. I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices.

2024 60

2024 Contact Center Presentation Blog 60

Solvvy

DECEMBER 16, 2019

Particularly when they are given a name and presented as equivalent to a human customer support agent, they often fail to grasp the nuances of a real-time text discussion, leaving customers exasperated. . The post Artificial Intelligence in Customer Service: The Past, Present, and Future appeared first on Solvvy.

Presentation 48

Presentation Customer Service Brands Technology 48

BlueVenn

FEBRUARY 9, 2024

OL Connect Integrations Webinar Series OL Connect Functions OL Connect helps users create, manage, distribute, and automate transactional and promotional documents while solving the challenge of integrating systems. Presentation slides (in […]

Connections 52

Connections Webinar Document Presentation 52