BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage.

2024 109

2024 Automotive 2023 Healthcare 109

Forrester's Customer Insights

APRIL 30, 2024

Healthcare consumers’ expectations for easier, faster, retail-like experiences are not fading away. It is no longer enough to offer a digital front door alone — healthcare organizations must intercept consumers and customers as they navigate an increasingly complex and diverse healthcare ecosystem.

Healthcare 30

Healthcare 2024 Customer Experience Retail 30

NetBase

JULY 20, 2020

The new normal finds consumers showing erratic behavior when choosing where to spend their money. Maintaining brand loyalty seems to be a thing of the past as consumers are likely to jump ship during a crisis. Consumer devotion has become much more supply dependent than any other loyalty measure. Now to brass tacks.

Consumers 75

Consumers Automotive Social Media Loyalty 75

BirdEye

MAY 2, 2024

Studies show that 68% of the time, consumers check online reviews before choosing a business to work with. Personal touch We understand that patients may feel apprehensive about discussing their healthcare experiences in public forums. Did you know that 94% of healthcare reviews come from Google reviews ?

Healthcare 73

Healthcare Demo Social Media Transportation 73

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. Quick replies to questions or concerns also show that you’re dedicated to providing excellent customer service. When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand.

Brands 108

Brands Management Social Media Feedback 108

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Let’s explore how you can use analytics to revolutionize your customer experience. Think about it.

Customer Experience 83

Customer Experience Management Net Promoter Score Insights 83

BirdEye

NOVEMBER 8, 2023

eCommerce review sites allow consumers to share feedback and experiences about products, services, and businesses they interact with online. eCommerce sites are important because: Users can post reviews, ratings, and comments on their purchasing experiences. There are many types of eCommerce review sites.

Travel 57

Travel Hotels Social Media Healthcare 57

BirdEye

JANUARY 25, 2024

92% of consumers read two or more reviews before forming an opinion about a business. 50% of consumers read five or more reviews before forming an opinion about a business. 53% of consumers will not consider using a business with less than four stars. Review sharing FAQs How do you share a customer review?

Social Media 109

Social Media Brands Multi-Channel Demo 109

BirdEye

NOVEMBER 28, 2023

That’s why investing time and effort into managing their reputation is an absolute must for these sectors to stay afloat. These high-risk, public-facing sectors often share traits like: Direct consumer impacts: When things go wrong in these sectors, it’s not just a minor setback.

Management 57

Management E Commerce Healthcare Hospitality 57

BirdEye

OCTOBER 20, 2021

Adapting to the demands of consumers, scouts selling girl scout cookies are equipped to accept SMS payments. Your customers are already texting, so why not meet them there and finalize the deal with SMS payments? SMS payments for healthcare & dental practices. Consumers are becoming the most powerful force in healthcare.

Automotive 97

Automotive Healthcare Insurance Retail 97

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. Why do we need AI in sales?

Sales 109

Sales 2023 Demo Social Media 109

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Many patients tend to stick with healthcare providers they know and trust.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

BirdEye

OCTOBER 24, 2023

One orthopedic practice witnessed its reviews soar from 30 per quarter to 250 after launching a formal reputation management campaign. Compliance and security concerns make healthcare integration uniquely challenging. However, Birdeye’s experience and expertise put clients’ minds at ease. I also help oversee our digital agency.

Healthcare 57

Healthcare Hospitality Consulting Retail 57

BirdEye

DECEMBER 5, 2023

A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation. 87% of consumers did not choose a business if they had a negative review in the last twelve months. Check out our pricing today!

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

DECEMBER 30, 2022

However, Facebook and other platforms offer tools like Audience Insights that can give you detailed information about your followers, like their demographics, behaviors, and when they use the platform most. . Tools like Audience Insights will show you graphs that represent the best times you can post based on your audience activity.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

JULY 27, 2023

Approx 88% of healthcare appointments are scheduled by phone. Monitor patient reviews As we’ve said, most consumers trust word-of-mouth reviews and recommendations. Provide the opportunity for patients to leave reviews and specifically seek out these reviews during and at the end of the customer journey.

2023 52

2023 Marketing Social Media Healthcare 52

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. Quick replies to questions or concerns also show that you’re dedicated to providing excellent customer service. When you treat your customers as individuals, it really strengthens their trust and loyalty to your brand.

Brands 62

Brands Management Social Media Feedback 62

BirdEye

SEPTEMBER 11, 2020

What are the implications of changing consumer behavior for businesses as they adjust to the “new normal?”. Consumer demand is back. In a previous study , we found that spikes in online search volume indicate consumer purchase intent. Healthcare. appeared first on BirdEye Customer Experience Management.

Healthcare 98

Healthcare Automotive Financial Banking 98

BirdEye

OCTOBER 27, 2021

According to industry data, businesses that regularly use customer reviews as part of their marketing efforts can generate approximately 62% more revenue than businesses that don’t. Nearly four in five ( 79 percent ) consumers say they trust the reviews they read online as much as personal recommendations. Doctor reviews.

Hotels 98

Hotels Healthcare Travel Automotive 98

BirdEye

MARCH 4, 2024

It’s a theory that a consumer must be exposed to a brand or product seven times before purchasing. While this isn’t necessarily a hard and fast rule, there’s truth behind it — consistent and repeated exposure plays a crucial role in transforming potential customers into actual buyers. Have you ever heard of the “Rule of Seven?”

Marketing 109

Marketing Multi-Channel Events Demo 109

NetBase

MAY 25, 2020

As the world recuperates and consumers everywhere are feeling hesitant to resume life as usual, recovery mode must be focused on supplying what customers need – and those needs have changed drastically in the past few months. Retaining customers in the long run depends on how well your brand adapts. Here’s how.

Customer Retention 60

Customer Retention Healthcare Consumers Financial 60

Hero Digital

JANUARY 16, 2019

Many healthcare companies are lagging behind on the urgent need for customer experience management in their organizations. A study from PwC shows that just 49% of consumers say that the healthcare customer experience is satisfactory. Mine Data and Conduct Voice of the Customer (VoC) Research.

Healthcare 49

Healthcare Hospitality Customer Journey Airlines 49

COPC

DECEMBER 17, 2021

and Execs In The Know published an Executive Summary, 2020 Corporate Insights and Initiatives, based on the Customer Experience Management Benchmark Series, ( [link]. The report states, “The year 2020 was one like no other for both consumers and organizations. Read more from this report: [link] ).

2022 52

2022 2020 Healthcare Culture 52

SurveySparrow

MARCH 6, 2024

Global reach: Access a network of over 250 million real consumers! Real-time results: Get insights as and when responses come in. Market research professionals Marketing and advertising teams Product managers Academic researchers Small businesses and entrepreneurs Individuals seeking feedback and insights G2 Rating: 4.4/5

Multi-Channel 52

Multi-Channel 2002 Healthcare Government 52

BirdEye

OCTOBER 28, 2021

While many consumers will research the product features online, it is rarely as powerful as customer reviews. Reviews provide social proof to prospective customers because they are seen as honest insights into the customer experience. How online customer reviews influence sales.

Automotive 98

Automotive Healthcare Consumers Customers 98

BirdEye

OCTOBER 31, 2023

Integration To send review requests to all your customers and track their business engagement, your reputation management software must integrate with the tools you already use to manage customer information. Social media management 40% of consumers use social media to find a local business.

Management 109

Management Social Media Multi-Channel Feedback 109

Lumoa

AUGUST 23, 2021

Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

ReviewTrackers

MARCH 17, 2017

Healthcare and Tech. There were a number of tech companies creating solutions for how to better communicate with patients, and how to deliver improved results across entire healthcare organizations. Think stats that reveal the pulse of secret consumer opinion.”. Customer Sentiment. Future of Social Media.

Technology 79

Technology Social Media Healthcare Events 79

BirdEye

OCTOBER 27, 2023

Focus on video marketing Platforms like Facebook, Instagram , and YouTube all have massive audiences who love consuming video content. Like social media posts, engaging videos can go viral and increase your customer base. You can also advertise in your local newspaper or radio station to reach local consumers.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

SEPTEMBER 25, 2023

While AI’s wonders have already transformed sectors like healthcare and finance , it’s now making waves in real estate, and it’s not here to replace agents but to empower them. Here are five common, time-consuming challenges in real estate marketing that may sound familiar to you. Need a quick answer?

Marketing 109

Marketing Social Media Advertising E-support 109

BirdEye

NOVEMBER 8, 2021

The answer is likely no, and you’re not alone – According to a study on how many customers read reviews , 95% of customers read reviews before making a purchase. As consumers, we search online for reviews to choose which business provides the best products, services, and experience. Rank better in search results.

Management 97

Management Social Media Consumers Feedback 97

BirdEye

AUGUST 10, 2022

However, this can be a time-consuming process and if you’re running a business, it might not be the best use of time. Having detailed reports give you valuable insights into your citation building progress. Being easy to locate online turns potential customers into quality leads. Use a local citation builder.

Travel 98

Travel Hospitality Hotels Social Media 98

SurveySensum

OCTOBER 17, 2023

The application process was lengthy and time-consuming. Choose a tool that is user-friendly for both your team and your customers. Look for a tool that provides robust data analytics and insights. Ensure that the tool can handle an increasing volume of feedback as your customer base expands. No more manual coding!

Feedback 52

Feedback Management NPS Customer Satisfaction 52

BirdEye

MAY 22, 2023

Scheduling appointments can be tedious and time-consuming if you do it manually. Doing this will help you to stand out from competitors and create an inviting environment for customers. With a great scheduling app, you can keep track of and manage your appointments better, mitigate no-shows, and ultimately grow your business.

Books 98

Books Social Media Insurance Healthcare 98

Qualtrics

FEBRUARY 12, 2019

The healthcare industry is one of the fastest growing spaces in America, particularly as the baby boomer generation reaches old age. In the last year, healthcare become the largest supplier of US jobs and health spending accounts for roughly 18% of the US gross domestic product. Traditionally, that’s how healthcare worked.

Healthcare 30

Healthcare Net Promoter Score NPS Consumers 30

Experience Matters

JANUARY 20, 2015

The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. This report has rich insights about both B2B and B2C customer experience. TouchPoint Support Services streamlines support services within healthcare facilities. EMC Corporation. TouchPoint Support Services.

2015 108

2015 Customer Connectedness Net Promoter Score 2014 108

Kustomer

OCTOBER 22, 2020

to learn about the modern customer experience, and have some fun in the process. Attendees were able to gather insights from the brightest minds in the CX space, hearing perspectives from those that are not often heard from, and networking with their peers.

Sports 96

Sports 2021 2020 Loyalty 96