InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 260

Retail Customer Experience Social Media NPS 260

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Jargon can overtake the way we talk about consumer experiences.

Events 40

Events Consumers Connections Brands 40

NetBase

NOVEMBER 6, 2019

When planning in-person events, consumer experience analysis offers multiple ways to create successful outcomes and get consumers to interact. This can be important, as interactions are often key to how consumers ultimately feel about your event. Jargon can overtake the way we talk about consumer experiences.

Events 40

Events Consumers Connections Brands 40

InMoment XI

MARCH 16, 2022

After all, issues like the pandemic are global occurrences, so how else can you make sense of such an event except by looking at that level of scale? Let’s scale up and dive into these CX Trends: CX Trend #1: Consumer Comfort Level with COVID Safety Precautions. InMoment invites you to think along with us about the bigger picture!

2022 493

2022 Social Media Loyalty Consumers 493

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

NetBase

JUNE 1, 2020

SMWONE was an entirely online event this year and NetBase Quid was an eager participant in a good number of panels, sharing consumer and market intelligence insight. Using Insights to Guide and Measure Social Strategy for Virtual Events. How did they manage to create a successful event and what did they learn for future events?

Consumers 64

Consumers Marketing Social Media Events 64

CSM Magazine

AUGUST 19, 2021

Reuters Events: Customer Service & Experience 2021 will be returning to the virtual stage on October 5-6th and the event is committed to showcasing the world’s most customer-centric leaders. To register for your free Live Pass & ensure you don’t miss this industry-shaping event, click here!

Events 40

Events 2021 Customer Service Chief Customer Officer 40

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Customer experience started out in the golden age of advertising, market research, and understanding consumers. 5 Pieces of Advice from Our EMEA Customer Experience Experts. #1:

Customer Experience 529

Customer Experience Culture Workshop Omnichannel 529

InMoment XI

OCTOBER 18, 2022

A plethora of international events, crises, and phenomena has produced steep inflation throughout much of the world, and no part of the supply chain has been spared these upticking costs. The events of the last few years (and their lingering effects) have resulted in a consumer demand collapse for many goods and services.

Brands 529

Brands Transportation Events Article 529

Alida

NOVEMBER 14, 2019

We celebrated our customers at Insights Day events across the globe, presented our vision and business strategy at Forrester’s CX SF , and went online with Argyle to talk about the customer experience with hundreds of marketing and CX professionals. This has been an extraordinarily bright few months for our Vision Critical business.

Consumers 171

Consumers Events Presentation Insights 171

Optimove

MAY 2, 2023

Trend results of three recent Optimove surveys, each of more than 400 US consumers, show that consumers’ planned shopping budgets increased slightly in March. The data aligned with consumer confidence reported by  The Conference Board , which showed  its Consumer Confidence Index®  increased slightly in March to 104.2

Consumers 52

Consumers Loyalty 2023 2022 52

Hallmark Business Connections

MARCH 23, 2021

This means your business has an opportunity to jump onto this tail-wagging bandwagon with some serious pet life event marketing. What is life event marketing in a general sense? It’s messaging that touches consumers during any kind of life event that’s important to them, such as anniversaries and birthdays.

Consumers 52

Consumers Marketing Events Touchpoint 52

NetBase

AUGUST 14, 2020

Sporting events will not have any fans there to cheer their favorite teams on, at least not any time soon. Let’s see how those look and how consumers are likely to respond to them, thanks to AI-powered consumer and market intelligence! Consumer response to each. So, how will they attract advertising?

Sports 64

Sports Advertising Events 2019 64

Optimove

DECEMBER 26, 2019

.” These quotes – either from general business/finance sources such as Forbes, Kellogg, and Deloitte, or from more niche blogs such as Visual Capitalist, Equities, SmarterCX, and Steven Van Belleghem’s – all paint a very similar and clear picture of The Modern Consumer. MOTIVATION AND HOW TO SPUR IT.

Consumers 72

Consumers 2019 Loyalty Touchpoint 72

Influitive

JANUARY 11, 2019

We’re living in the experience economy, where consumer preferences are shifting from material things to experiences. In the B2B world, where events can sometimes be standardized affairs, savvy marketers know that standout experiences are the best way to cut through the noise and inspire word-of-mouth promotion.

Events 80

Events Marketing B2B Consumers 80

SurveySparrow

APRIL 28, 2023

As a business owner or marketer, it’s essential to understand the psychology behind consumer buying behavior. Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales.

Consumers 52

Consumers E Commerce Advertising Social Media 52

CSM Magazine

SEPTEMBER 26, 2022

State and federal consumer protection laws have changed the way people do business. When a consumer goes to a local home improvement store to purchase a lawn mower, “let the buyer beware” is no longer the applicable rule. If you own or manage a business, here are a few of the consumer protection laws.

Consumers 52

Consumers Advertising Document Sales 52

CSM Magazine

SEPTEMBER 18, 2019

And it is used daily all over the world to symbolise the shift towards a consumer focused, digital economy, where the dynamics between consumer and provider is equitable, transparent and fair. Localz believe this is the first event focused on how Uber is impacting service communication.

Events 74

Events 2019 Retail Communication 74

Clarabridge

FEBRUARY 5, 2019

Events bookmark our perception of time and give us a shared cultural experience. Specific events also help keep certain businesses afloat. but by the events for which those items were purchased. Some events take place on specific days, some span weeks or months, and each comes with its own traditions and customs.

Events 40

Events Culture Retail Consumers 40

CSM Magazine

NOVEMBER 17, 2020

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. In the age of digitalization, loyalty is fleeting – Consumer demands are constantly evolving, and 2020 has seen a reinvigorated demand for digital and mobile experiences.

Webinar 52

Webinar Consumers Mobile Customer Service 2020 52

NetBase

FEBRUARY 4, 2020

Brands wisely seek to cash-in with consumers and generate long-term value from their very significant investment. Either way, the real winners are making the most of this passionate, captive audience before, during and after the event. The post Super Bowl Commercials Cash-in with Consumers appeared first on NetBase.

Consumers 64

Consumers Events Brands 2020 64

Alida

JUNE 23, 2016

We interviewed Sam Trimboli, consumer insights specialist at Price Chopper, to learn more about his role at the company and how he navigates the evolving retail landscape. I’m currently responsible for major consumer insights initiatives across the company, which support our corporate objectives.

Consumers 150

Consumers Insights Retail E Commerce 150

NetBase

JULY 16, 2020

The social mood has shifted socially to overwhelming anger and brands are showing up by reassessing how to connect with consumers. How can companies capture the social mood and bring their brands back to social to connect meaningfully with consumers there? Ways brands are recapturing consumers’ heart. billion mark. billion mark.

Consumers 60

Consumers Brands Social Media Fashion 60

COPC

MARCH 31, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Global Events Calendar appeared first on COPC Inc.

Events 40

Events 2017 Customer Journey Consumers 40

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Now, each retailer is tasked with determining the impact of price hikes on its own target audience and how this change compares to general retail consumer trends.

Retail 83

Retail Feedback Consumers Marketing 83

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. According to Juniper Research , global mobile and wearable-device ticket sales are expected to reach $14 billion this year, making up 54% of total digital purchases for events and transportation.

Events 56

Events Loyalty Programs Transportation Sports 56

COPC

AUGUST 10, 2016

Featured Event: September 15, Fairfield, CT. The event will be held at the Bigelow Tea headquarters in Fairfield, Connecticut. Future Events: September 18-20, Austin, Texas. is published bi-annually and features both Corporate and Consumer Editions. See the complete event agenda. From Theory to Reality.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

NetBase

JULY 7, 2020

Influencers can be popular today, but gone tomorrow, because consumers are that fickle. Brands must shift their influencer activity to accommodate consumer sentiment. The post Influencer Activity Must Shift to Accommodate Consumer Sentiment appeared first on NetBase. Here’s how. Influencer Skepticism to Consider.

Consumers 80

Consumers Social Media Magazine Events 80

Oracle

MARCH 18, 2019

Consumer loyalty is more difficult than ever for retailers to attain. Yet, it is as important as ever for a company’s sustainability to crack the consumer loyalty code. It also sponsors store events such as book signings and technique classes. Successful programs pave the way to increased sales and can drive market share.

2019 60

2019 Loyalty Consumers Loyalty Programs 60

Oracle

JULY 19, 2019

The SmarterCX team and I are fortunate to cover customer experience events across the country, speak with CX leaders, see the latest CX tech, and also work with talented events staff who make it all happen. We asked event pros, attendees, and speakers alike for their tips. Here’s what we learned.

Events 64

Events Customer Experience Seminar Connections 64

NetBase

JULY 22, 2020

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly.

Consumers 59

Consumers Brands Fashion Social Media 59

NetBase

FEBRUARY 7, 2020

And it has consumers and investors talking, while creating a host of opportunities for the airline. And looping back to the consumer impact, we see lots of opportunity there as well. Carbon Neutral Consumer Impact. Having made this move first is something that will be remembered by consumers. Social listening reveals all.

Consumers 67

Consumers Airlines Social Media Travel 67

COPC

MAY 11, 2017

Featured Event: May 22-25, 2017. will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. Other Events: May 25, 2017. CX17, Indianapolis, IN.

Events 40

Events Seminar 2017 Contact Center 40

CSM Magazine

MARCH 19, 2021

IRI , a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS). ISS is a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation.

Retail 52

Retail Consumers Insights Financial 52

Talkdesk

SEPTEMBER 11, 2017

Here are details about the speakers for the Talkdesk’s Designing Your Intelligent Contact Center event in Austin Texas: Sheila McGee-Smith – Founder and Principal Analyst, McGee-Smith Analytics. He has been a leader in the consumer service space for 20 years as a consultant, technology vendor and head of major care operations.

Contact Center 47

Contact Center Events Social Media 2017 47

ReviewTrackers

FEBRUARY 22, 2017

South by Southwest (SXSW) will take place from March 10 through March 19, 2017 in Austin – and we here at ReviewTrackers are thrilled to be taking part in this epic event with an event of our own, The Customer Social. Here’s a list of parties and events where you can meet up and say “hello” to the ReviewTrackers team. (If

Events 63

Events Interaction E-support 2017 63