TechSee

MARCH 12, 2019

This in-depth white paper by TechSee explores the real-world uses of implementing vision automation technologies within the contact center. The white paper provides a deep dive into the impact visual automation is having on a wide range of contact center KPIs. The Power of Visual Automation.

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White Paper Contact Center Net Promoter Score Average Handle Time 111

TechSee

DECEMBER 12, 2017

A truly authentic omnichannel customer experience is achieved when the consumer can seamlessly transition between any device and platform—including the web, voice, chat, messaging, social media, video and email. . At the same time, today’s rapid methods of engagement have conditioned customers to expect immediate response times.

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Omnichannel White Paper Contact Center Touchpoint 143

SaleMove

MAY 14, 2021

Social distancing, quarantines and remote work have impacted consumer expectations and how businesses deliver goods and services. So how are property & casualty insurers responding to evolving consumer needs, and how can they continue to differentiate themselves in a crowded marketplace? Customer-Centricity Sets Insurers Apart.

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Insurance White Paper Contact Center Call Center 52

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

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2023 White Paper Omnichannel Download 52

CSM Magazine

SEPTEMBER 15, 2021

Today, intelligent marketing service Upside releases its first industry white paper on retail loyalty, which identifies that the value of one loyal customer is equal to that of twenty-two non-loyal customers. The selection of customers span the UK, 27% are based in London and 50% of customers are aged between 26 and 42.

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Retail White Paper Banking Loyalty 52

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. Post-Pandemic In-Store Shopping: Consumers Reconsider The Value Of The Store. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks.

Blog 80

Blog White Paper Customer Service Webinar 80

mopinion

OCTOBER 23, 2017

Consumers are not only (increasingly) picking up their mobile phones to shop online, but they’re also looking for a more interactive experience with the brand, accompanied by a smooth purchasing process. The post New White Paper: How to Boost your Retail Website with Online Feedback appeared first on Mopinion.

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White Paper Retail Feedback Customer Journey 76

Experience Investigators by 360Connext

SEPTEMBER 29, 2014

When Oracle released their White Paper Why Customer ‘Satisfaction’ is No Longer Good Enough , the stats caused quite a stir, and rightfully so. 81% of consumers are prepared to pay more for a better customer experience! 81% of consumers are prepared to pay more for a better customer experience! We have been there.

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Customer Experience Social Media White Paper Poor Customer Service 282

CSM Magazine

JULY 27, 2022

According to Yotpo’s ‘The State of Brand Loyalty 2022’ report, one of the most important factors to UK consumers when choosing a brand to purchase from is shared values. of Gen Zers – highlighting that brands need to adapt to this emerging consumer group. What will loyal customers do for your business? Here are our top tips.

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Customer Journey White Paper Loyalty Consumers 64

Comm100

MAY 20, 2020

Today’s consumer wants choice. If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

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Omnichannel White Paper Customer Service Download 64

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. The Direct-to-Consumer (DTC) revolution is shaking the foundation of retail business. Those that can innovate, adapt, and bring a higher caliber of experience and smarter ways to buy using the vast amount of consumer and product data available will be the ones that succeed.

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White Paper Brands Customer Centricity Download 60

InMoment XI

APRIL 26, 2022

Many audiences—like senior citizens or those without internet access—are far more likely to respond or far more comfortable with paper surveys than online surveys. Plus paper surveys are often easier to read for many since they’re printed in large fonts with black text on white paper.

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Customer Experience Fashion White Paper Insights 260

Gravy Analytics

AUGUST 19, 2019

Anonymous mobile location signals, when cleansed, aggregated, and enriched, give marketers new insight into consumer behavior. Visitations provides verified consumer visits to commercial places of interest for the 250M+ mobile devices in our system. What are Visitations? How can I use Visitations?

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White Paper Hotels Travel Consulting 71

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. In the business to consumer world, you could offer money back guarantees. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. Be easy to do business with.

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White Paper Customer Relationship Management Download NPS 71

UJET

DECEMBER 2, 2020

Self-service has become the preferred method for service today for many consumers, so it is an ideal time for companies to enhance or replace their voice self-service solutions, which should have been updated years ago. The post Can Artificial Intelligence Replace Contact Center Agents? appeared first on UJET.

Contact Center 72

Contact Center White Paper Virtual Agent Consulting 72

Comm100

MAY 20, 2020

Today’s consumer wants choice. If you want to find out more about omnichannel customer engagement and how to handle interactions across channels with more control and less effort, download the White Paper below: . Free Download: Customer Engagement 2020 White Paper. White Paper. Download Now.

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

NICE inContact

JULY 26, 2019

While many companies are hesitant to put chatbots into play, studies clearly show consumers value the speed and convenience that comes with this increasingly pervasive technology. In today’s hectic world, it’s no wonder consumers want more proactive communications. Download the white paper today.

Contact Center 55

Contact Center White Paper Call Center Download 55

Integrity Solutions

APRIL 19, 2024

Additionally, McKinsey notes that more than three-fourths (76%) of consumers get frustrated when their buying experiences aren’t personalized. For example, 78% of consumers are likely to make repeat purchases and recommend others to companies that use personalization.

Sales 105

Sales Loyalty White Paper Contact Center 105

CX University

APRIL 2, 2024

This scenario reflects broader trends of consumer empowerment, demanding transparency, quality, and fairness, which Dollar General seems to struggle with, amid internal conflict and unclear communications. Legal and ethical challenges further complicate the company’s position. A Challenge to CX Strategies? appeared first on CX University.

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2009 White Paper 2024 Financial 52

Interactions

JANUARY 6, 2022

At Interactions, we have been working in AI in CX for nearly two decades and have witnessed this firsthand as business goals and consumer habits change. Read our white paper to learn more. Consumers will continue to evolve their expectations for customer care. ” – Srinivas Bangalore, VP AI Research.

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2022 Customer Experience White Paper Contact Center 71

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. In digital support, accessibility means providing channels that are easy for your consumer base to access and use. Accessible.

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2022 Customer Experience Omnichannel White Paper 91

CSM Magazine

SEPTEMBER 11, 2019

Guest speaker is Claire Rowland , author of Designing Connected Products: UX for the Consumer Internet of Things. . Takeaway our ‘Radical Age of Uberization white paper’ , written in conjunction with Field Service News. Uberized’ consumers expect real-time transparency and control. Hear them discuss: ?

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Innovation White Paper Events Customer Satisfaction 45

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. This post includes highlights from our Omnichannel white paper.

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Omnichannel White Paper 2020 Social Media 40

Oracle

MARCH 22, 2021

As a former B2B SaaS content and SEO lead who’s an avid consumer of “can’t miss deals” on cashback sites, I’ve tasted both B2B and B2C marketing flavors. B2B marketing is about building lasting relationships; consumer marketing is about making an instant impression. Still unclear?

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B2C B2B Marketing White Paper 85

Kustomer

AUGUST 4, 2023

As consumers, we know the onus is on us to establish contact and provide the context, each and every time we want to “transact” with a business. Most likely only places where I buy stuff very regularly or have very recently. However, what would happen if organizations were more conversational with the customer?

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Kitewheel

APRIL 14, 2020

This is a good thing for consumers when business leaders use AI to build smarter, more responsive journeys. That’s why we wrote our AI White paper, which describes how AI and Machine Learning techniques can be used in the realm of customer journey orchestration. But artificial intelligence isn’t as simple as flipping a switch.

Customer Journey 52

Customer Journey White Paper Customers Advertising 52

Think Customers

OCTOBER 4, 2021

Messaging takes the idea of web chat, simplifies it, and moves it to where consumers already spend their time – on their smart devices. Messaging is an excellent channel for real time consumer conversations on smart devices, which work best when it’s quick, authentic, and personal. Messaging CX wins.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

UJET

DECEMBER 2, 2020

Self-service has become the preferred method for service today for many consumers, so it is an ideal time for companies to enhance or replace their voice self-service solutions, which should have been updated years ago. The post Can Artificial Intelligence Replace Contact Center Agents? appeared first on UJET.

Contact Center 56

Contact Center White Paper Virtual Agent Consulting 56

ShepHyken

JUNE 24, 2019

Consumer Affairs) Most consumers can relate to either seeing or experiencing poor customer service, whether it’s at a restaurant, hotel, or the grocery store. Imagine if you were to incorporate all ten of these into your business (and you probably can). The customer service you provide would be… Amazing!

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Article 2019 Customer Service Poor Customer Service 115

Tricia Morris

SEPTEMBER 4, 2015

Now consider this: In a recent Aspect Consumer Experience Survey , 76% of consumers surveyed say their view customer service as the true test of how much a company values them. In a recent white paper , ThinkJar Founder and Principal Esteban Kolsky, agreed that this is a commonly heard frustration.

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White Paper Engagement Customer Service 2015 85

Beyond Philosophy

MAY 14, 2015

Source: North American Consumer Technographics Customer Life-Cycle Survey 1, 2014, Forrester.com.). Parature’s complimentary white paper “ Getting More with Self-Service ,” the Service Council reports their recent poll respondents ranked the following as the top three challenges for their Self-Service Channels: Message constancy.

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Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Your Business Partners.

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White Paper B2C Social Media E-support 64

Think Customers

APRIL 12, 2022

Intelligent automation and robotic process automation (RPA) help free associates from simple, time-consuming tasks to focus on meaningful, high-tier, and often stressful customer requests. Tackling time-consuming tasks reduces the physical and often mental drain on associates to focus their energy on high-tier interactions.

White Paper 52

White Paper Contact Center Customer Satisfaction Technology 52

Currency Alliance

APRIL 11, 2018

Consumers love confidence. As consumer marketing agency C Space puts it in their 2017 report, “Unlocking Customer Inspired Growth,”. As consumer marketing agency C Space puts it in their 2017 report, “Unlocking Customer Inspired Growth,”. Consumer brands used to mistake this for loyalty. This really turns people off.

Consumers 45

Consumers Brands Loyalty Loyalty Programs 45

Kayako

MAY 13, 2022

In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. White papers. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Blog posts.

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White Paper E Commerce E-support Customer Satisfaction 110

Totango

MARCH 16, 2021

B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized. B2C buyer needs involve consumer issues such as personal finances or convenience, while B2B buyer needs involve organizational issues such as profitability or efficiency.

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B2C Customer Journey B2B Customer Journey Mapping 117

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” You’ll need to contact potential vendors in the next step, and this can be time-consuming. At times, refocusing your efforts may be the best course of action.

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White Paper Social Media Feedback 2019 243