Maru Group

MARCH 16, 2021

Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports. Maru believes that understanding how people Feel about issues leads to new understanding and ultimately to vibrant decision making. We at Maru would be happy to work with you to navigate this rapidly changing sports landscape.

Sports 52

Sports Innovation Events Social Media 52

Maru Group

FEBRUARY 25, 2021

Our Maru/HUB platform utilizes a proprietary visual semiotics technique to passively collect the emotions evoked at any touchpoint in the customer experience journey to identify what we call, the Emotional Signature. Maru is delivering ground-breaking emotional CX measurement solutions within their HUB platform.

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

Maru Group

JUNE 3, 2021

Limited data is an obstacle to effective patient care To bring more clarity to the role that cannabis is playing in the cancer patient experience, we surveyed over 400 cancer patients in the US, Canada, and the UK using the Maru research platform and our in-house sample panel. Our data suggest that physicians could be a barrier.

Hospitality 52

Hospitality Healthcare Insights 2021 52

Maru Group

AUGUST 3, 2020

As part of our continuing efforts to stay true to getting meaningful customer-centric insights, Maru/Matchbox recently executed research on research (RoR) in the customer experience space to understand the best way to capture and evaluate experiences as customers see and live through them. Our Research on Research (RoR) study.

Brands 52

Brands Government Metrics Measurement 52

Maru Group

NOVEMBER 14, 2019

In fact, Maru/Matchbox results into Black Friday perceptions amongst UK shoppers revealed that half (47%) would prefer Black Friday lasted for one day only; and discounts above 50% or above are simply perceived as ‘too good to be true’. appeared first on Maru/Matchbox. Online UK retail spend on Black Friday was up just 7.3%

Retail 40

Retail Events 2010 2018 40

Maru Group

MAY 11, 2021

When sharing the Maru Text Analytics capability with clients, one of the first questions we are often asked is ‘What level of accuracy can I achieve?” Appropriately deployed this AI ensures that Maru clients stay ahead by quickly spotting emerging themes and pain points in feedback.

Social Media 52

Social Media 2021 Insights Presentation 52

Maru Group

DECEMBER 28, 2020

One insight leader related how they had been at a coffee shop recently and, to reduce contact with staff, the store required all orders to be placed through their app. Contact our financial services team today to learn more about our research and how it can streamline your innovation process.

Innovation 52

Innovation Insights Financial Consumers 52

Maru Group

SEPTEMBER 11, 2018

Irish fuel and convenience retail leader Circle K Ireland are through to the finals of the inaugural Irish CX Impact Awards alongside Voice of the Customer specialists Maru/edr. talk2us’ has even supported reductions in call centre contacts, alleviating pressure on a busy customer care team.

ROI 40

ROI Retail Customer Care Feedback 40

Maru Group

FEBRUARY 25, 2021

Our Maru/HUB platform utilizes a proprietary visual semiotics technique to passively collect the emotions evoked at any touchpoint in the customer experience journey to identify what we call, the Emotional Signature. Maru is delivering ground-breaking emotional CX measurement solutions within their HUB platform.

Customer Experience 52

Customer Experience Net Promoter Score Touchpoint NPS 52

Maru Group

NOVEMBER 21, 2018

Yet, Maru/edr insight last year revealed that, despite positive sales results, online Black Friday events are having a lasting impact on retailer’s most loyal customers. Maru/edr Brand Advocacy (Net Promoter Score TM) Black Friday results. Results available early December – contact us for early-indicators and analysis.

2018 40

2018 Net Promoter Score Retail Events 40

Maru Group

DECEMBER 28, 2020

One insight leader related how they had been at a coffee shop recently and, to reduce contact with staff, the store required all orders to be placed through their app. Contact our financial services team today to learn more about our research and how it can streamline your innovation process.

Innovation 40

Innovation Financial 2020 Insights 40

Maru Group

JULY 30, 2019

The data pulled from a recent Gen Pop survey from Maru/Matchbox represents the first of many shifts in the needs of the media consumer. To learn more about the landscape of streaming services, contact me. The post 5 Things You Need to Know about the TV Streaming Landscape appeared first on Maru/Matchbox.

Entertainment 50

Entertainment Consumers Download Article 50

Maru Group

DECEMBER 14, 2022

By Maru Entertainment & Technology | December 2022. The Entertainment and Technology team at Maru recently ran some consumer questions to assess how the public perceives crypto, with the results shared below. The Crypto Winter has become the Crypto Crisis.

Entertainment 78

Entertainment Financial 2022 Government 78

Maru Group

JANUARY 30, 2023

By Maru Entertainment & Technology | January 2023 Web3 was one of the industry’s buzziest terms at the start of 2022. The Maru Entertainment & Technology practice undertook a deep diving thought leadership study in November 2022 to ascertain the current opinions of Web3 among the U.S.

Entertainment 77

Entertainment 2022 Social Media 2023 77

Maru Group

AUGUST 31, 2022

By Maru Entertainment & Technology | August 31, 2022. Maru’s Entertainment and Technology team found that one in four adults were somewhat (11%) or very (14%) likely to place a bet on at least one game in the opening week. Maru also surveyed which of the televised games in the season’s opening week were of most interest to viewers.

Sports 72

Sports Entertainment Advertising 2022 72

Maru Group

JANUARY 24, 2022

By Stephen Brockway, Chief Research Officer, Maru/Matchbox UK | January 24, 2022. Maru conducted a survey of U.K. consumers of these products polling members of Maru’s Voice UK online panel. adults who are Maru Voice online panelists. Regulations are needed to protect vulnerable consumers from from growing BNPL debt.

Financial 71

Financial 2021 2022 Banking 71

Maru Group

JANUARY 8, 2019

The most memorable online experience is now only as good as its weakest offline touchpoint – delivery, collection or customer contact will play a crucial part in both online conversion and in-store experience. The post Customer Experience Predictions for 2019 appeared first on Maru/EDR.

2019 56

2019 Customer Experience Retail 2018 56

Maru Group

APRIL 22, 2021

Using our proprietary software, Maru/HUB , we studied this niche group in the US through Maru’s Instant Qualitative environment. Contact us today to learn more about our research on this group and stay tuned for the final entry in our series on HENRYs in the weeks ahead!

Travel 52

Travel Hotels Financial Loyalty Programs 52

Maru Group

MAY 18, 2021

Using our proprietary software , Maru ran a three-day discussion with this niche group in the US. Maru’s Instant Qualitative platform allowed us to efficiently moderate a discussion and engage with HENRYs on areas related to financial sentiment, travel, and wellness.

Travel 52

Travel Apparel Sports Financial 52

Maru Group

MAY 30, 2019

For ideas on what such a program could include, contact us. The post 6 Reasons Why Direct Customers Input on CJM Matters appeared first on Maru/Matchbox.

Customer Journey Mapping 40

Customer Journey Mapping Insurance Customer Journey Feedback 40

Maru Group

MAY 30, 2019

For ideas on what such a program could include, contact us. The post 6 Reasons Why Direct Customers Input on CJM Matters appeared first on Maru/Matchbox.

Customer Journey Mapping 40

Customer Journey Mapping Insurance Customer Journey Feedback 40

Maru Group

OCTOBER 31, 2019

In August, Maru/Matchbox conducted a study among our deeply-profiled panel of consumers, aimed at determining if and how people watch Esports, and what draws them to it. For more information, contact me. It’s Time to Pay Attention appeared first on Maru/Matchbox. Download whitepaper. The post Esports 2.0:

Sports 40

Sports Events 2019 Download 40

Maru Group

MAY 23, 2019

They can then establish appropriate rules to ensure they get sufficient responses without contacting every customer every day. To make sure your web surveys are seamless, personalized and providing value, contact us today. The post Why You Should Treat a Web Survey as a Brand Experience appeared first on Maru/Matchbox.

Brands 40

Brands Feedback Insights Engagement 40

Maru Group

MAY 23, 2019

They can then establish appropriate rules to ensure they get sufficient responses without contacting every customer every day. To make sure your web surveys are seamless, personalized and providing value, contact us today. The post Why You Should Treat a Web Survey as a Brand Experience appeared first on Maru/Matchbox.

Brands 40

Brands Feedback Insights Engagement 40

Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. The research from Maru Entertainment & Technology found that, with so many services available, the average number being used to watch free streaming channels was 2.1. They hope that this format can be replicated in international territories. Download the report.

Entertainment 75

Entertainment Marketing Sports Download 75

Maru Group

MARCH 23, 2021

Maru makes these issues a priority by a unique proactive approach based on the themes of Govern, Protect , Detect and Respond. Our Software Ecosystem and Maru as a company is GDPR, CCPA, HIPPA Business Associate compliant. Maru has a substantial protection strategy in place to focus on risk reduction.

Insights 52

Insights Government Events Document 52

Maru Group

AUGUST 18, 2022

By Maru Entertainment & Technology | August 18, 2022. If you are interested in exploring how Maru could help your business or better understand how your customers may react if an economic downturn comes, please contact us today. The possibility that the U.S. will soon be in a recession keeps growing.

Entertainment 78

Entertainment 2007 2010 2022 78

Maru Group

AUGUST 2, 2022

By Maru Entertainment & Technology | August 2, 2022. If you are interested in exploring how Maru could help your business, please contact us today. Ever since reporting an overall subscriber decline for the first time in ten years—a 210k fall— in April, the streaming giant’s fortunes radically changed.

Entertainment 68

Entertainment 2022 Technology Marketing 68

Maru Group

MARCH 30, 2021

We at Maru are here to help. Our Maru name is rooted in the idea of disruption and innovation. Thinking and innovating with creativity in a no-win situation will help you win The Kobayashi Maru is a training simulation which poses a no-win situation, designed to test leadership and decision-making ability. You think creatively.

Innovation 52

Innovation Social Media 2021 Webinar 52

Maru Group

JUNE 23, 2020

In collaboration with Maru/Blue we measured the test-retest reliability and criterion validity of 28 panels in 14 countries: Australia, Brazil, China, France, Germany, India, Italy, Japan, Mexico, Russia, Singapore, South Africa, Spain and Thailand. Vendors who are Sample Certified become preferred suppliers.

Download 52

Download Measurement Insights Information 52

Maru Group

JANUARY 20, 2022

By Rich Durante, Managing Director, Pharmaceuticals and Medicines and Andrew Campbell, VP, Business Development, Maru/Matchbox | January 20, 2022. At Maru, we believe that understanding both what people think and how they feel is critical to truly understanding how they behave.

Hospitality 75

Hospitality Sports 2022 Government 75

Maru Group

AUGUST 13, 2019

Either contact us or buy a copy directly from Amazon. Insight Departments Must Evolve Too appeared first on Maru/Matchbox. To learn more about how the insights industry is being transformed read The Insights Revolution: Questioning Everything. The post Marketing is Morphing.

Insights 40

Insights Marketing ROI Return on Investment 40

Maru Group

SEPTEMBER 24, 2020

To understand just how large of an impact COVID-19 will have on Halloween this year, Maru/Matchbox surveyed 482 Canadian adults across every province. At Maru/Matchbox we track the trends that matter. To learn more about how COVID-19 is transforming your brandscape, contact us.

2020 52

2020 Retail Consumers Insights 52

Gainsight

APRIL 22, 2021

The current environment might feel, in some ways, like the famous Kobayashi Maru simulation from Star Trek. Per Wikipedia: The notional primary goal of the exercise is to rescue the civilian vessel Kobayashi Maru in a simulated battle with the Klingons. So what’s a new unicorn to do? The Entrepreneurial Plight. times forward revenue.

Multi-Channel 120

Multi-Channel Leadership Marketing Culture 120

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. If you are interested in exploring how Maru could help your business or better understand how your customers may react if an economic downturn comes, please contact us today. The Web3 innovation of NFTs (Non-fungible tokens) is not going anywhere.

Consumers 69

Consumers Entertainment 2021 2014 69

Maru Group

MARCH 1, 2023

By Neil Callaghan Maru/Matchbox | March 2023 January is traditionally when people commit to a healthy start to the New Year, whether giving up alcohol with dry January, joining a gym to get fit (for a few weeks anyway!), The survey was conducted on w/e 27/01/23 Our team will be delighted to discuss your needs; please contact us here.

2029 15

2029 2023 2022 Innovation 15

Maru Group

JULY 17, 2020

In this final installment of the Maru/Matchbox Pet Care Pod, Erica Ruyle, SVP of Qualitative Insights, once again joined me to talk through the last of a two part episode on areas of growing spend in pet care. The post Pet Care Pod Episode 5: Splurging on Pets, Part 2 appeared first on Maru/Matchbox.

Healthcare 52

Healthcare Omnichannel Retail Insights 52