SurveySparrow

OCTOBER 20, 2023

You can converse in-depth with experts, stakeholders, or individuals relevant to the research topic. Researchers engage with individuals who possess valuable insights or experiences related to the research topic. Focus Groups Focus groups involve gathering a small, diverse set of participants to discuss a research topic.

Insights 52

Insights Document Culture Roadmap 52

Chadwick Martin Bailey

OCTOBER 25, 2019

Maybe a lack of curiosity CAN kill the consumer insights professional. Speakers at the Insights Association’s Corporate Researcher’s Conference choraled symphony of voices around the concepts of exploration, trust, and curiosity. Influence In the Age of ML, by Eric Solomon : Can you embrace curiosity, and the need to experiment?

Consumers 40

Consumers Presentation Advertising 2020 40

Beyond Philosophy

FEBRUARY 17, 2020

Discovering your reputation requires curiosity. Better yet, is this a topic they would take on even if they hadn’t encountered this prompt online? Messina says the way to avoid making an awkward splash in the online community pool is for a brand to understand their current reputation in the world. .

Social Media 166

Social Media Call Center 2016 Multi-Channel 166

NICE inContact

SEPTEMBER 25, 2019

We surveyed more than 900 contact center leaders in the United States, United Kingdom, and Australia about key customer experience topics, including contact center plans and metrics. If your curiosity is piqued, download our complimentary eBook now to learn more about contact center technology in the cloud.

Contact Center 54

Contact Center Call Center Omnichannel Customer Satisfaction 54

ShepHyken

MARCH 19, 2021

Imagine a day full of surprises, a very dynamic environment, quickly switching from one topic to the next, solving problems, calming down an angry customer, enjoying the happiness of another satisfied customer, and all the while always trying to do everything more efficiently. My advice is to find out if consumer-facing roles are for you.

Leadership 84

Leadership 2021 Webinar Customer Service 84

Chadwick Martin Bailey

DECEMBER 7, 2020

The tech industry and its impact has become even more fascinating and complex, and after 24 years, that curiosity and desire to learn hasn’t wavered. It usually takes me a really long time to read a light magazine or news article because of the side missions I go on to find out supplemental and contextual data around the issue or topic.

Wireless 52

Wireless Telecommunications Magazine Innovation 52

CX Journey

JULY 26, 2016

Innochat is a weekly Twitter chat (Thursdays, 9am PT) about innovation and covers a wide range of topics and angles. The topic on July 21 was one of my favorites: customer experience, of course. This is a hot topic. This is an important topic with many different angles to cover. Perhaps that's a place to start.

Innovation 43

Innovation Customer Experience 2013 Culture 43

Beyond Philosophy

FEBRUARY 20, 2020

So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. On the contrary, voice computing is learning how to keep track of a conversation or topic and allow you to ask more questions in the area. Messina describes this activity as a “Hunt and peck” process.

Innovation 162

Innovation Social Media Technology Brands 162

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about X topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Webinar 98

Webinar Customers Customer Journey Engagement 98

Up Your Service

OCTOBER 25, 2016

Customer service education is the foundation of a stronger service culture, where people ask open-ended questions with curiosity and concern for others. Watch Ron Kaufman on video discussing this topic. What does this person I am serving truly want, need, and value? How do the principles of service excellence apply in this situation?

Customer Service Training 110

Customer Service Training Customer Service Culture Customers 110

Michel Falcon Experience

AUGUST 17, 2016

I turned to my friend, Annette Franz, a master in customer experience and employee engagement, for her thoughts on this topic. Curiosity is the fuel that drives learning and a person who doesn’t want to learn is as valuable today as they’ll ever be. Rather, they must take ownership over their own destiny.

Blog 127

Blog 2016 Engagement Webinar 127

Lumoa

AUGUST 23, 2021

Think about the verbiage your customers are using and the topics they’re discussing. You can use their feedback to better foster a curiosity into your company culture so anyone on the phone/chat/ticket response/ or face-to-face with potential and current customers can effectively share these insights.

Customer Experience 94

Customer Experience Social Media 2020 Customers 94

Daniel Group

MAY 26, 2021

Those that tried said they would not use it again, which raised my curiosity. Throughout the series, we will explore the importance of the following topics: Make CX Easy: Is it easy to do business with your company? As part of a customer research project, I interviewed some customers who tried out the new service.

Customer Experience 52

Customer Experience Net Promoter Score NPS Travel 52

Natalie Petouhof

FEBRUARY 24, 2017

With one click and some curiosity, they could end up on your page! The difference with a comment versus a like is that you have the opportunity to communicate your unique perspective on a topic. Your posts on LinkedIn should be about interesting water cooler topics professionals can read in their downtime.

Social Media 65

Social Media Engagement Brands Marketing 65

Clarivate

NOVEMBER 17, 2021

Although I have always worked on the evolution of viruses and other microbes, I have addressed many different topics within this, and have worked on my different viruses that infect many different species. Follow the questions that spark your curiosity. The curiosity of the human mind is the best research tool of all.”.

2005 98

2005 2021 2012 2020 98

ClearAction

SEPTEMBER 27, 2018

It’s more profitable when everyone has insatiable curiosity about customers’ views and their realities. It is the capstone article — twelfth in a year-long series with these topics: This article was originally published as an exclusive CustomerThink Advisors column as Customer Experience Strength Depends on Being Customer-Centered.

Customer Centricity 74

Customer Centricity Sports Culture Innovation 74

ClearAction

MAY 18, 2017

What you learn from the (A) informal sources should help you zero-in on the most meaningful topics with (B) expert sources. Make sure your VoC team represents a “ science hero ” persona within your company (“Highly technically proficient scientists (often in all fields) and with a sense of adventure and curiosity.

ROI 54

ROI Feedback Insights Financial 54

Education Services Group

APRIL 8, 2022

The roll was empty, my fingers gummed in the remnants that never found paper, my mind, and curiosity—liberated and unaware that this moment would become my most early memory in life, the most notable leading indicator of how I think, analyze, process, and learn. I did something no one had ever done.

Customer Success 98

Customer Success Financial Customers Presentation 98

West Monroe

OCTOBER 12, 2018

This week West Monroe Partners released our signature research on an important topic, Digital Leadership. It takes humility and curiosity and charisma to guide and develop a strategic vision and enlist others to help communicate it across the organization. They know they cannot do it all themselves.

Return on Investment 40

Return on Investment Culture Roadmap Leadership 40

ChurnZero

NOVEMBER 18, 2021

When you host a webinar about a certain topic, invite your student audience to take their ideas to the community to start a discussion. When you post a tutorial video, include a few knowledge base articles that relate to the topic. In this case, curiosity cures the cat. Start small. Scale later. Starting is the first step.

Webinar 52

Webinar Customers Customer Confidence Retail 52

Storyminers

OCTOBER 12, 2020

This dynamic trio really turn up the heat on the controversial topic: ”OFFICE POLITICS AND THE FINE ART OF SUCKING UP!” – Have we piqued your curiosity yet? ” Certainly, an episode not to be missed as this hilarious trio dish out the down and dirty on sucking up!

Entertainment 98

Entertainment Government Management 98

CSM Magazine

APRIL 26, 2019

They may even consider writing an informative essay on the topic to share with their colleagues. Cultivate curiosity. The Customer Experience Coach is the company’s master unifier. They should raise the subject of empathy and train employees accordingly. How to Develop Empathy.

Customer Experience 40

Customer Experience Innovation Reference Customers 40

SurveySparrow

JUNE 19, 2021

BuzzFeed successfully came up with this viral quiz idea by combining people’s innate curiosity to learn more about themselves and the popularity of the TV series. This quiz helps people test their knowledge on this topic. What’s Your Brand’s Irresistible It Factor ?” Quiz — Erika Holmes. Know anything about Tudor Queen Elizabeth I?

Hospitality 52

Hospitality 2013 2015 Article 52

Alida

OCTOBER 22, 2018

You’ve had your community, the Curiosity Council, since early 2017. Curiosity Council members represent the most devoted members of the Smithsonian Media audience. Most of our surveys end with shareback links either to content on Smithsonian.com that relates to the survey’s topic, or to results from a previous study.

Insights 20

Insights Magazine Travel Advertising 20

Russel Lolacher

MAY 1, 2022

So our topic today is about speaking well, at work. How do we present ideas on topics? This one, the one that we’re talking about today, was, was really based on an algorithm, you know, the publishing company tracks searches, and the number of searches on the topic of effective communication at work and what the subtopics were.

Culture 52

Culture Books Communication Leadership 52

Kustomer

JANUARY 6, 2022

You can feel that energy in the room whenever you’re interacting with a successful team where trust is key, empathy, curiosity, belonging. Well, let’s dive into the topic at hand. You can feel that energy in the room whenever you’re interacting with a successful team where trust is key, empathy, curiosity, belonging.

Culture 105

Culture Definition Customers Roadmap 105

BirdEye

JULY 11, 2023

They provide context, tell your story, share insights, or spark curiosity about your brand. Instagram captions for this must build excitement or pique curiosity about your new product launch. Be specific to your niche or topic to target the right audience. In other words, captions help you create a connection with your audience.

Social Media 40

Social Media 2023 E Commerce Download 40

Russel Lolacher

JANUARY 4, 2021

Some ways to foster a productive and collaborative environment include: Curiosity – better understanding the work of others in your organization will not only help connect dots to new opportunities, but also help grow empathy. Fluid leadership – titles denote responsibility, not leadership.

Culture 83

Culture Government Leadership Return on Investment 83

SurveySensum

OCTOBER 27, 2020

Constant curiosity, a learner’s mentality, and a desire to grow are the key professional traits of a successful Customer Success professional. I had the pleasure of talking about this topic with Maranda Dziekonski, Vice President of Customer Success and People Operations at Swiftly.

Customer Success 59

Customer Success 2013 2014 Consulting 59

Qualtrics

MAY 12, 2021

It is a research approach that uses curiosity to look at the customers themselves and create a broad understanding of their perspectives. Some key questions that help you understand your customers’ needs about a topic include: What problems do you find in dealing with [scenario]? Why have you chosen those specific problems?

Marketing 26

Marketing Insights Return on Investment Information 26

ChurnZero

APRIL 5, 2019

Our inaugural Atlanta Leadership Hour featured four discussion topics led by area Customer Success leaders. Keep reading to get expert tips and advice on the following topics: Customer Success Performance Management (Goals and KPIs). What you want are people that have curiosity.

Customer Success 40

Customer Success Customer Centricity Leadership Webinar 40

InnerTrends

DECEMBER 2, 2019

The barrier for signup is kept very low and not too many details are asked for, so even a bit of curiosity will drive a signup. (Be Things didn’t improve during the first half of 2015 either and, even though the topic was discussed regularly within the company, no major changes were made. when you were wavering?).

2015 105

2015 Demo 2014 Metrics 105

Zeisler Consulting

MAY 11, 2021

Obviously, they’re unlikely to initiate such conversations themselves, but also based on the intimate nature of the need, I don’t imagine “friends and colleagues” of theirs—who might also have use for it—would ever raise the topic themselves either.

NPS 93

NPS Definition Insights Events 93

ChurnZero

SEPTEMBER 7, 2023

The QBR has become an industry staple—and polarizing topic—in customer success. It’s about showing curiosity, a desire to understand, and a sincere interest in the customer’s success. If you were your own customer, would you want to sit through your quarterly business review (QBR)? In a sense, both sides are right.

Presentation 52

Presentation Customers Engagement Customer Success 52

Russel Lolacher

AUGUST 1, 2022

And I think the idea of curiosity and asking questions and understanding people comes in pretty handy with the topic we’re talking about today, which is accessibility. And that’s, I think, curiosity and openness. And that it’s I really like the idea of curiosity of maybe understanding your staff a bit more.

Government 98

Government Culture Definition Employee Experience 98

SurveySparrow

NOVEMBER 22, 2023

Similarly, the importance of data collection and analysis is not an alien topic. Anyone who has curiosity in their blood can have their way around it! It’s a known fact that data analytics tools help you climb the ladder of productivity. User-friendly Interface: I saved the best for last.

Insights 52

Insights Information 2023 Connections 52

ChurnZero

SEPTEMBER 18, 2020

A: In my experience – and I’ve said this same thing about sales – you ideally want to separate this conversation from any other topic. It’s not because they hired me, but because they’re successful and one of the ingredients is their curiosity factor. This is not routine. This is something special that you’re doing.

Webinar 64

Webinar B2B Return on Investment Customers 64