ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 62

2023 Customer Service Customer Service Representative Customer Care 62

Comm100

AUGUST 23, 2018

In this list, you will find the customer service developments that have reshaped consumer expectations, and that are on their way to determining the customer expectations of the future. Organic Mobile Experiences Blur Channel Lines. Chatbots can be used to deliver exceptional customer service in many ways.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Win the Customer

NOVEMBER 30, 2020

Being an exceptional customer service representative comes with specific requirements. One of them is understanding the effect of using service phrases. Your goal as a customer service employee is to hear problems and bring solutions. The customer cares about their problem and how it can be fixed.

Customer Service 170

Customer Service Customer Service Representative Exceptional Customer Service Customers 170

BirdEye

NOVEMBER 27, 2023

And while it may be hard for a business to admit, difficult customers often offer insight into a company’s shortcomings. Below is a complete guide to help you pinpoint the types of customers you’re dealing with. Customer Care 101: How to Effectively Deal with Difficult Customers Want to see the impact of Birdeye on your business?

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

Win the Customer

NOVEMBER 30, 2020

Being an exceptional customer service representative comes with specific requirements. One of them is understanding the effect of using service phrases. Your goal as a customer service employee is to hear problems and bring solutions. The customer cares about their problem and how it can be fixed.

Customer Service 52

Customer Service Customer Service Representative Exceptional Customer Service Customers 52

ProProfs Chat

JANUARY 31, 2020

Walmart wasn’t at fault; however, they didn’t understand the importance of customer experience and the magnitude of loss they risked in this case. The customer- and he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” . Pro Tips to Active Listening. Time Management.

Customer Service 52

Customer Service Customers Social Media Poor Customer Service 52