Experience Investigators by 360Connext

MARCH 5, 2024

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction. in both areas.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

ChurnZero

JUNE 7, 2022

Those of us who work in Customer Success know just how vital high-powered Customer Success teams are for organizations. Customer Success teams are essential for retaining customers, improving the customer experience, reducing churn, and boosting other crucial metrics. Ways Customer Success can advocate for itself

Customer Success 52

Customer Success Leadership Customers Metrics 52

InMoment XI

FEBRUARY 16, 2024

Understanding and responding to customer needs is paramount for business success, however, many businesses find themselves grappling with the challenge of harnessing the full spectrum of customer voices. Surprisingly, a staggering 85% of valuable customer data remains untapped, residing in various teams, systems, and silos.

Multi-Channel 260

Multi-Channel Touchpoint Social Media Customer Voice 260

Help Scout

AUGUST 22, 2023

Heartwarming stories from customer service professionals about times they received great customer service. Read the full article

Customer Service 52

Customer Service Customers Article 52

InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. This article delves deep into the intricacies of contact center analytics, showcasing how they can be the linchpin in enhancing customer experience and driving business growth.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

CloudCherry

DECEMBER 9, 2019

Brand Manager) for Promomash , and one of CloudCherry’s 2019-2020 CX Champions- Sarah Meyerdirk. In this week’s Episode, Sarah shares with us her ‘secret sauce’ to winning over customers (Hint: It has a WHOLE lot to do with culture, and you’ll want to hear her refreshing take on it). That award goes to Samsung. Be sure to listen in.

2019 312

2019 2020 Culture Brands 312

Clarabridge

AUGUST 10, 2017

Forrester data shows that 72% of businesses say improving Customer Experience (CX) is their top priority. In order to ensure a customer experience program has a strong foundation, companies need a customer experience champion. What is a Customer Experience (CX) Champion? Figure out their preferences.

Customer Experience 49

Customer Experience Contact Center Customer Centricity Customer Experience Management 49

Experience Investigators by 360Connext

JANUARY 16, 2024

Could transforming your organization into a customer-first powerhouse be the key to unlocking unprecedented growth and loyalty? On this episode of Experience Action, Jeannie Walters engages with a truly insightful listener question, exploring how to permeate a customer-first mindset throughout every leadership tier. Let’s talk!

Customer Experience 143

Customer Experience Leadership Customer Journey Loyalty 143

Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

2014 70

2014 2004 Events Loyalty 70

Clarabridge

JULY 20, 2017

Show us how you’re delivering state-of-the-art customer experiences! We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CXC) awards – Europe. Award winners belong to an exclusive circle of leaders and innovators in customer experience.

2017 40

2017 Customer Experience Multi-Channel 2018 40

ChurnZero

APRIL 1, 2024

When companies think about investing in their customer base, they are usually thinking about driving product adoption, reducing churn, or even delivering expansion revenue. Customer success is one of the most impactful teams on the post-sale experience. Customer success teams play a strategic role in driving product adoption.

B2B 92

B2B Reference Customer Success Customers 92

Clarabridge

FEBRUARY 23, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. This is your chance to shine a light on all that you’re doing to put the customer first. Who can apply? What’s in it for you? 3- Get some solid PR. 3- Get some solid PR.

2017 49

2017 Customer Experience Hotels Airlines 49

Think Customers

JUNE 19, 2016

It brings me great pleasure to announce the call for entries for our annual Customer Champions Awards is open. Every year for the past 12 years, 1to1 Media has honored individuals at companies who go above and beyond for customers and employees.

Blog 49

Blog Customers Customer Engagement Loyalty 49

Clarabridge

FEBRUARY 21, 2017

We are excited to announce that we are now accepting nominations for the 2017 Clarabridge Customer Experience Champion (CxC) awards – North America. This is your chance to shine a light on all that you’re doing to put the customer first. Who can apply? What’s in it for you? 3- Get some solid PR. 3- Get some solid PR.

2017 40

2017 Customer Experience Hotels Airlines 40

Thematic

FEBRUARY 13, 2019

I’ve just returned for Corinium’s Chief Customer Officers and Influencers conference in Atlanta. As someone who just joined the customer experience and insights industry four weeks ago, this felt like a capstone project where I was forced to “talk the talk” and “walk the walk.” Beth Zampieri (Client / Customer Experience Leader).

Customer Experience 48

Customer Experience Chief Customer Officer Guest Experience Hospitality 48

Bill Quiseng

APRIL 4, 2024

I am honored to be nominated for the 2024 Industry Champion Awards from ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices. This prestigious award is presented to industry professionals based on feedback from their connections who vote.

2024 60

2024 Contact Center Presentation Blog 60

Bill Quiseng

APRIL 25, 2021

When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks. As a direct result of the pandemic, customer expectations have changed dramatically. QUI Customer Experience Strategies from the Pandemic.

Customer Experience 190

Customer Experience Hospitality Airlines Hotels 190

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

InMoment XI

OCTOBER 11, 2013

What does it take to be a champion? Allegiance congratulates Edouard Piquet of Aeromexico and Jimmy Stead of Frost Bank for being named 2013 1to1 Media Customer Champion Award winners. Aeromexico and Frost Bank understand what it takes—they know the value of using the right solutions to accelerate results.

2013 200

2013 Banking Article Customers 200

CloudCherry

NOVEMBER 25, 2019

Who doesn’t want to be a Champion? And, in this week’s episode of ‘The Sweets of CX’ , you’ll have the opportunity to do just that, as we focus on a day in the life of CX Champion, Assistant VP of Member Experience at Clearview Federal Credit Union , and our honored guest – the truly spectacular Janet Preteroti. Learn from one.

CEM 195

CEM 2019 2020 Banking 195

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. She is a force to be reckoned with as a writer and speaker on customer experience.

2023 207

2023 Contact Center Leadership Hospitality 207

Beyond Philosophy

OCTOBER 28, 2021

Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is. So, What’s the Problem?

Customer Experience 97

Customer Experience Net Promoter Score Insurance Leadership 97

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. My Comment: Customer Experience (CX) doesn’t have to be complicated.

2024 78

2024 Article Customer Service E Commerce 78

Experience Investigators by 360Connext

MARCH 3, 2020

Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to serve them, and identify gaps in their journey. And yet, 86% of senior-level marketers believe it’s very important to create a cohesive customer journey. Yes, some things will work out, but many things will not.

Customer Journey Mapping 250

Customer Journey Mapping Customer Journey Innovation Touchpoint 250

ClearAction

JANUARY 8, 2024

Insights Utilization Rate Drives Growth Through Customer-Centric Organizations Lynn Hunsaker Customer-centric organizations use experience insights as the basis for each work group’s thinking and actions. Centric means aligned : customers’ well-being is the center of every decision). Why does this drive growth?

Customer Centricity 62

Customer Centricity Insights ROI Chief Customer Officer 62

Alida

MAY 13, 2021

Last week at Alida Activate, a customer experience (CX) masterclass event, Kerry Bodine took to the virtual stage for an unforgettable keynote on Demystifying Customer Experience. With such an information-packed session, it wasn’t easy, but we’ve narrowed down our top three takeaways from Kerry’s spectacular keynote presentation.

Events 130

Events Presentation Insights Customer Experience 130

Russel Lolacher

MARCH 29, 2022

No executive champions – You can’t be alone in your effort to grow and improve your digital engagement. It is essential to have someone at the executive table (or has the C-suite’s ear) who champions your work and its benefits on your behalf. Success Barriers. What to do about it – again, tell the story.

Social Media 98

Social Media Leadership Communication Culture 98

Russel Lolacher

JANUARY 5, 2022

No executive champions – You can’t be alone in your effort to grow and improve your digital engagement. It is essential to have someone at the executive table (or has the C-suite’s ear) who champions your work and its benefits on your behalf. Success Barriers. What to do about it – again, tell the story.

Social Media 98

Social Media Leadership Culture Communication 98

CSM Magazine

OCTOBER 24, 2023

Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future of workforce optimisation (WFO), elevating customer experience (CX), and enhancing employee engagement within their organisations. Calabrio , the workforce performance company, has announced the winners of its annual ONE Awards.

Connections 52

Connections Contact Center 2023 Innovation 52

CustomerSuccessBox

JUNE 21, 2021

In a situation where your champion moves out, all of a sudden you are either looking for a new champion or you’re just handed over to a new champion, somebody who’s replaced your older champion. How should you approach the situation to upscale your customer success ? . Treat it as an opportunity.

Definition 52

Definition Technology Customers Customer Success 52

Alida

APRIL 30, 2021

We’re less than a week away from Alida Activate and we couldn’t be more excited to connect with hundreds of customer experience professionals from around the world and support them on their transformation journey to CX excellence. If you haven’t registered , it’s not too late!

Books 130

Books 2021 Customer Experience Professionals Connections 130

Customer Interactions

JULY 7, 2015

We congratulate David Payne, Assistant VP, Contact Center at The Standard, a provider of employee benefits, retirement plans and insurance,for winning 1to1 Magazine’s 2011 Customer Champion Award. We sat down with David to ask him about what being a Customer Champion means to him.

2011 28

2011 Insurance Contact Center Customers 28

Totango

AUGUST 14, 2020

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. .

Customer Success 155

Customer Success Sales Feedback Customers 155

Alliance by IFS

OCTOBER 8, 2021

The IFS Champions program shines the spotlight on exceptional individuals that work for IFS customers, making use of their IFS. The post Navigating the invisible ERP spider’s web: IFS Champion Minna Ingram appeared first on IFS Blog.

Blog 49

Blog Customers Brands Customer Engagement 49

ChurnZero

MARCH 17, 2023

Losing a customer champion is the single biggest leading predictor of customer churn. An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform. In our webinar, “ Your customer champion just left. Now do this. ”

Customers 98

Customers Sales Management Engagement 98

ChurnZero

MARCH 17, 2023

Losing a customer champion is the single biggest leading predictor of customer churn. An unmanaged key contact change has a 51% chance of churn in 12 months, according to research from Sturdy , a customer intelligence platform. In our webinar, “ Your customer champion just left. Now do this. ”

Customers 96

Customers Sales Management Engagement 96