NetBase

FEBRUARY 3, 2020

Our World Tour seminar series is off and running, and we’re excited to share a bit about it – and invite you to join us at an upcoming complementary session. The seminars showcase the many ways businesses can work with these contextualized insights to reveal trends captured from all forms of structured and unstructured data.

Seminar 64

Seminar Social Media Events Consumers 64

BirdEye

JULY 5, 2023

This technique comes in handy when a business wants to acquire a higher volume of new customers to scale their company. This is because once they make their first purchase, they become part of the Harley family for life through the Harley Owners Group, which helps keep the customer connected with other members and the business itself.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

COPC

MAY 11, 2017

will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry. This customer experience research, produced by COPC Inc.

Events 40

Events Seminar 2017 Contact Center 40

COPC

FEBRUARY 2, 2017

will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series.

Events 40

Events Seminar 2016 2017 40

BirdEye

NOVEMBER 30, 2023

Consider hosting webinars, seminars, or workshops covering legal issues relevant to your specialties and target audience. Instead, manage all of your listings from one convenient dashboard with Birdeye. Your approach to review management can make or break your firm. Make reviewing your firm quick and easy for clients.

Marketing 109

Marketing Social Media Workshop Events 109

Customer Guru

AUGUST 21, 2018

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

COPC

APRIL 14, 2016

Judi is providing an in-depth exploration of the findings from the 2015 Customer Experience Management Benchmark (CXMB) Survey — a joint venture between COPC Inc. She will be discussing insights about the customer experience from both consumer and corporate perspectives. Judi Brenstein of COPC Inc.

Events 40

Events Seminar Workshop Customer Journey Mapping 40

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Developing reports and performance analytics for management review. million a year.

Consulting 98

Consulting Social Media Financial Sales 98

COPC

AUGUST 10, 2016

will moderate a select group of industry leaders for an engaging and entertaining exploration of key findings from the 2016 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. will be presenting: Implementing Effective Customer Journey Mapping for Excellent Customer Experience.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

BirdEye

JULY 27, 2023

Marketing is a online reputation management for doctors. Write for leading websites in your industry, guest post, attend seminars, and promote your practice. However, it was hampered by its lack of managing patient reviews and feedback. Nurturing your reputation Nurturing your reputation is key.

2023 52

2023 Marketing Social Media Healthcare 52

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Events 40

Events Hospitality Culture Hotels 40

BirdEye

APRIL 7, 2023

Well, here’s how: Set up tracking goals: Your customer relationship management (CRM) software can be configured to determine how much money it costs to generate a single lead. If your business hosts conferences, seminars, or networking events, it is essential to measure event attendance to determine if it was a successful effort.

2023 52

2023 Marketing Social Media Return on Investment 52

Comm100

DECEMBER 11, 2017

This should be the first place to execute your customer experience improvement program. In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses and following a preset framework.

Customer Experience 47

Customer Experience Social Media Multi-Channel Culture 47

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. Her areas of expertise include market research, program management, marketing, instructional design, and training.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Totango

SEPTEMBER 1, 2020

There are several practices you can pursue to effectively win back customers and reduce churn : Offer upgrade/downgrade options that better align your product with customer use. Provide additional, free seminars and webinars that promote product features. Re-onboard customers or provide additional training on product use.

Net Promoter Score 105

Net Promoter Score NPS Seminar ROI 105