One Millimeter Mindset

DECEMBER 17, 2018

And subsequently lose sight of our customer-focus. Or, we have not met our sales quota. And we are not thrilled about having “that” talk with our micro-managing sales manager. When we become proactive and anticipatory about keeping our customer focus, instead of being self-focused, we are strategic instead of tactical.

Workshop 66

Workshop Sales Customer Focused Blog 66

One Millimeter Mindset

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. Subscribe to my blog.

Customer Retention 73

Customer Retention Return on Investment Workshop Sales 73

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. On a weekly basis, at the very least. Then, take these next steps…. Find out more right here.

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Workshop Customer Retention Communication Culture 72

One Millimeter Mindset

DECEMBER 13, 2018

Lots of organizations spend a lot of money on content creation to promote the sales of their products and services. It simply is a matter of understanding where to look, how to listen, the questions to ask, and then how to collaborate and translate into enduring, customer-focused stories. Right here, Today.

Blog 68

Blog 2018 Workshop Customer Retention 68

Customer Guru

AUGUST 21, 2018

He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

One Millimeter Mindset

JULY 18, 2018

And, let’s not forget invitations to participate in customer experience (CX) surveys. Plus, sales reps, as well as IT and engineering professionals, request appointments. Wisdom has it that an average of 10 customer touches are involved before a potentially new customer schedules a meeting. Contact me.

Customer Experience 51

Customer Experience Workshop Seminar Customer Retention 51

One Millimeter Mindset

SEPTEMBER 3, 2018

Also, professional experience focuses on how we have our customers’ backs. Consequently, professional experience is customer-focused, rather than self-serving. Far too many of us equate customer retention only with retaining customers in our own customer bases. Contact me.

Article 50

Article Workshop Customer Retention Innovation 50

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite.

2020 72

2020 Customer Success Events Workshop 72

Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. As some companies grow, they purposely change their shift from customer focused to bottom line focused. Direct contact with customers is limited, so they become figures on a sales report, not real people.

Culture 105

Culture Metrics Workshop Hotels 105

One Millimeter Mindset

FEBRUARY 28, 2019

A Potent Human Capital Strategy needs a Potent Customer Retention Strategy [link]. To retain Customers focus on People Value instead of Products [link]. Engage me to deliver one of my Customer Retention keynote speaking programs or workshops for a refreshing change from the same-old stuff.

Customer Retention 66

Customer Retention Blog Workshop Download 66

One Millimeter Mindset

NOVEMBER 28, 2018

And while organizations talk the talk about being customer-focused, walking the walk falls short. However, busily-focused on completing the tactical assignments they equate to being customer-focused. Rather than creating strategically-positioned contributions to customer experience. Subscribe to my blog.

Customer Retention 61

Customer Retention Culture Workshop Customer Focused 61

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

2020 132

2020 Customer Experience Magazine Consulting 132

One Millimeter Mindset

NOVEMBER 12, 2018

To showcase the real value we bring when serving customers, focus on the customer experience value of collaborative storytelling. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Right here, Today.

Workshop 75

Workshop Customer Retention Events Culture 75

Wootric

FEBRUARY 14, 2019

She counsels leaders and teams responsible for customer outcomes by designing stronger organizations and guide cross-functional teams to leverage mutually beneficial opportunities with an advanced understanding of the customer journey, sales, product marketing, and operations. Guneet Singh. Jeannie Walters. Joey Coleman.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

One Millimeter Mindset

DECEMBER 10, 2018

We end up serving our customers, better and better, as well. And creating remarkable customer-focused experiences. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. And guess what?

2018 65

2018 Blog Workshop Innovation 65

One Millimeter Mindset

JULY 19, 2018

Engage Babette Ten Haken to deliver some of the most distinctive and game-changing keynotes and workshops, finely tuned for today’s digitally transforming workplaces. As a result, they create remarkable, enduring and innovative customer-focused output and outcomes. Hit this link and let’s collaborate, shall we? Contact me.

Workshop 55

Workshop Innovation Events Customer Retention 55

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Manage, assess, and enhance the tools, communications, and procedures supporting customer teams.

Customer Success 19

Customer Success Workshop Roadmap Customers 19

One Millimeter Mindset

DECEMBER 5, 2018

First, does employee-focus translate into customer-focus? Second, not every employee perceives their relationship with customers the same way. Fourth, how does an employee experience culture walk the talk, and walk the walk, as a collaborative customer-focused culture? Third, not all employees solve problems the same way.

Engagement 63

Engagement Culture Workshop Employee Experience 63

One Millimeter Mindset

JANUARY 17, 2019

Furthermore, your colleagues cannot understand what you both can do, together, to better serve customers. And customer-focused solutions fall short of what they might have been. Then, when business systems have their own semantics for commonly-used terms, customers begin to misinterpret your answers to their questions.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

One Millimeter Mindset

OCTOBER 4, 2018

When we are not curious about whether an issue impacting customers is, in fact, being addressed, we are irresponsible. So, why not let customer-focused questions move us one millimeter outside our departmental confines and comfort levels? Start serving those valuable customers better and better each day, moving forward.

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Workshop Customers Events Culture 71

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

One Millimeter Mindset

NOVEMBER 5, 2018

Ultimately, perpetuating conflicting workplace agendas is self-focused, rather than customer-focused. My keynote and workshops on how professional intimidation creates customer experience gaps focuses on the issues we are talking about in today’s blog post. Think about it.

Customer Experience 70

Customer Experience Entertainment Workshop Customer Retention 70

One Millimeter Mindset

NOVEMBER 29, 2018

As a result, employees, within departments and between departments, remain confused about their customer retention roles. More often than not, employers pay lip-service to being customer-focused. Hire me to speak or conduct a workshop at your next corporate or association event to catalyze your mindset and skill sets.

Customer Retention 65

Customer Retention Workshop Definition Books 65

One Millimeter Mindset

OCTOBER 24, 2018

Sometimes the best customer-focused stories are the ones our organization never pays attention to. These stories may come from the middle of the customer experience scorecard pack. Hire me to speak or conduct a workshop at your next corporate or association event. Until it is time to renew their contract. Contact me.

Culture 71

Culture Workshop Leadership Books 71

SmartKarrot

FEBRUARY 15, 2022

Adrian Swinscoe is a globally recognized customer experience consultant specializing in customer service tactics to help businesses succeed. Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe.

2022 10

2022 Customer Service Social Media Customer Centricity 10

One Millimeter Mindset

FEBRUARY 20, 2019

As a result, customer-focused outcomes are less innovative and nimble in helping customers meet the needs of their own current and future customers. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Instead of developing into “far more than.”

Customer Experience 14

Customer Experience Workshop Download Communication 14

ProProfs Chat

DECEMBER 23, 2019

Take a look at this example of the perfect customer centric innovation: Example: As one of the world’s largest logistics companies, DHL has long since known the impact of innovating products and handles the challenges of improving the efficiency of their supply chain and logistics processes with the assistance of their customers.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

One Millimeter Mindset

FEBRUARY 14, 2019

In addition, positive internal customer experiences are the outcomes of both courage and critical thinking skills in the face of push-back in risk-averse cultures. Ultimately, enduring and profitable customer-focused outcomes are the result of everyone getting to the finish line. Because they have each other’s backs.

Workshop 13

Workshop Customer Retention 2019 Leadership 13

Grade.us

APRIL 18, 2017

Run workshops for libraries, meet-ups, and specialty groups Join specialty groups (both local and national) like Young entrepreneurs council, Startup grind, vistage, and USASBE Reach out to tangential groups (e.g. Make influencers and their customers happy and you create an environment where people are eager to share their reviews.

Marketing 39

Marketing Events Seminar Consulting 39

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. A CX Consulting.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21