Customer Insights Customer Journey ROI Webinar 
GetFeedback
JULY 19, 2019
We can agree there are more customer interactions than ever before, and some of that is our own fault. With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. 1: map your customer journey. How do we begin?
Gainsight
MARCH 12, 2024
These questions, plus more, were answered by Riccardo Composto, Senior Director of Customer Success at Sitecore , during our recent webinar, Transforming CS Into a Lead Gen Powerhouse. It all starts with listening to your customers. These three tools work together to create a holistic view of their customer’s lifecycle.
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Gainsight
FEBRUARY 13, 2023
Data Builds the Certainty to Innovate In challenging macroeconomic times, if you want to innovate at speed, you have to get certainty where you can, and where we can get certainty is through customer insights. In fact, in times like these, it’s imperative that we’re laser-focused on those customer insights.
Qualtrics
MARCH 12, 2020
To accelerate and optimize the ROI of your CX programs, prioritize areas of high value and high volume. For example, if businesses are identifying high levels of cart abandonment online (O-data) they could use X-data to identify the reasons why customers are dissatisfied before addressing the matter. Watch the Webinar.
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. This year, 68% of high performers reported having a role or a team dedicated to customer journey management.
Lumoa
APRIL 21, 2022
Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. They help define customer journeys and emotions.
Lumoa
APRIL 18, 2023
By increasing the precision of your observations about your customers, you’re able to apply more effort on solving specific problems (versus spending time and energy on broad or poorly defined problems that are less likely to deliver an ROI).
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