SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Financial Roadmap Events 10

Retently

MAY 2, 2023

Again, following up with open-ended questions will give additional insights to be implemented in the development process. Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap.

Customer Journey 142

Customer Journey NPS Demo Customer Satisfaction 142

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. surveys can reveal which platforms or channels successfully engage your customers. Innovative Alternatives to Traditional “How Did You Hear About Us?” How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. Monitor campaign performance and delivery to exceed defined KPIs.

Customer Success 10

Customer Success Tourism Roadmap Customers 10

Forrester's Customer Insights

APRIL 19, 2019

After delivering talks at several recent industry events and having a wide range of discussions with digital leaders, it’s clear that organizations are becoming increasingly pragmatic when it comes to digital. They are getting back to basics, and looking to deliver small, manageable chunks of innovation.

2019 42

2019 Roadmap Events Innovation 42

CSM Magazine

MAY 14, 2024

Avaya has unveiled a series of important enhancements to the Avaya Experience Platform (AXP), that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption.

Healthcare 52

Healthcare Innovation Employee Experience Customer Journey 52

Qualtrics

FEBRUARY 6, 2019

The experience can be invaluable to your organization as you understand what drives your customers. You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Design a data-driven product roadmap. ProductCon Seattle.

2019 33

2019 Management Workshop 2018 33

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Andrew McFarland – Chief Customer Officer at Black Box. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. So, we’re excited to announce the newest AI capabilities.

Brands 57

Brands Social Media Multi-Channel Demo 57

ClearAction

AUGUST 6, 2019

They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Educate partners on how the company is speaking to customers.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). You can embark on your own digital innovations, or those available from new channels, to make real-time promotions a possibility.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Emma Clark (@EmmaRClark) July 21, 2016.

2016 162

2016 Customer Experience E Commerce Insurance 162