BirdEye

OCTOBER 12, 2023

Online reviews heavily influence a consumer’s decision to buy from your business. Positive reviews are great for sales. By generating personalized responses and continuously monitoring feedback, businesses can mitigate the damage caused by negative customer reviews and use them as catalysts for improvement.

2023 59

2023 Feedback Demo Consumers 59

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews help build your online reputation, bring added credibility to your company, amplify your search presence, and provide the kind of social proof that’s essential to influencing purchase decisions. Why Ask Customers for Reviews?

Brands 260

Brands Feedback Sales Consumers 260

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. 67% of consumers see reviews as influential when choosing a new auto service. 91% use reviews to find a car dealer and find vehicle maintenance.

Automotive 260

Automotive Management Social Media 2024 260

InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Financial 260

Financial Management 2024 Banking 260

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 346

Management Marketing Social Media Feedback 346

CloudCherry

APRIL 3, 2019

Being the nerd that I am, I had been tasked by my wife, with comparing the TVs, cost, and reviews on my phone as we shopped: your customer experience in your twentieth century. As I walked around from Target, to Costco, then to my local Best Buy, I found myself lost in a loop of customer comments on my phone.

Customer Experience 150

Customer Experience Hotels Social Media Customers 150

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Feedback 52

Feedback Social Media Net Promoter Score Customer Satisfaction 52

CSM Magazine

NOVEMBER 10, 2023

In a competitive online landscape where almost anyone can build a website and start selling products or services in minutes, modern consumers lean heavily on positive reviews to help them make informed purchasing decisions. Because of this, positive user reviews have become an essential aspect of ongoing business success.

Feedback 52

Feedback Consumers Insights Customers 52

SurveySensum

AUGUST 29, 2023

According to Power Reviews, virtually every online shopper reads reviews. In the world of online shopping, where the touch and feel of a product are absent, customer opinions hold significant sway. However, peer reviews bring a refreshing change. Online reviews wield substantial influence.

Social Media 52

Social Media Feedback Customers Customer Journey 52

Lumoa

DECEMBER 8, 2022

People give public reviews on your product whether it’s on the App Store or Play Store, on TrustRadius or Capterra, on Tripadvisor or Booking.com. Recently, we organized a webinar about how to integrate public reviews using Lumoa where “that cool guy Garen” showed: How to bring public reviews in Lumoa within minutes.

Customer Experience 94

Customer Experience Webinar Customers Marketing 94

InMoment XI

FEBRUARY 5, 2024

Google reviews are synonymous with success in today’s business environment. Whether you operate in retail, financial services, insurance, or any other industry, consumers will not purchase your product or services if you have poor Google business reviews. Some people may think that Google reviews are out of their control.

2024 260

2024 Competitive Advantage Consumers Feedback 260

InMoment XI

FEBRUARY 12, 2024

Learning how to respond to Google reviews should be part of every company’s brand reputation management strategy. These reviews, which appear on Google Maps and Google Search as well as on your company’s Google Business Profile, give people a way to share their experiences not only with businesses but with fellow consumers, too.

Feedback 260

Feedback Brands Management Consumers 260

ClientSuccess

AUGUST 31, 2022

Most CSMs, especially those working in SaaS, meet with their customers regularly, even weekly. Sometimes, however, a more extensive, more focused discussion is warranted to take stock of how a customer is progressing against its goals. This is called a Customer Business Review. . What is a Customer Business Review.

Presentation 77

Presentation 2022 Webinar Customers 77

Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Gainsight PX earned TrustRadius’ most coveted Top Rated Award.

Leadership 52

Leadership 2023 Customer Satisfaction Customer Success 52

InMoment XI

FEBRUARY 2, 2024

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. With Hootsuite, organizations can enhance the effectiveness of their social media management efforts, build a stronger brand reputation, and gain valuable insights into the customer experience.

Social Media 295

Social Media Brands Management Metrics 295

BirdEye

OCTOBER 1, 2022

If you own a business in the restaurant industry, you already know how important review sites are. Most customers will visit review sites to decide where they should dine next. That’s why it’s important to make sure your business is listed on as many review sites as possible. How do restaurants benefit from reviews?

Customers 98

Customers Management Information Customer Experience Management 98

Customers That Stick

FEBRUARY 14, 2020

One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with three things: metrics, stories, and a plan. Make sure you have those stories with you when you go into your performance review. Finally, have a plan for what you’re going to do next.

Customer Service 103

Customer Service Metrics Books Customers 103

Experience Investigators by 360Connext

JULY 6, 2016

Customer feedback is customer experience gold. That’s why there are transaction surveys, experience surveys, customer interviews, customer focus groups (although you know I’m not a fan) and many, many formal ways to gather feedback and use it to improve the experience.

Consulting 154

Consulting Feedback Customers Customer Focused 154

ClientSuccess

DECEMBER 28, 2021

As we reach the end of 2021, customer success teams are hard at work compiling end-of-year reviews for their customers. Whether your team conducts business reviews quarterly, bi-annually, or yearly, preparing well in advance is critical to presenting proactive, well-researched information to your customers.

Presentation 79

Presentation 2021 Webinar Customers 79

CloudCherry

JULY 25, 2018

What better way is there to learn about delivering an amazing customer experience than examining how the best in the business do it? Respondents were asked a series of questions on topics including their customer experience programs , introducing new technology, and optimizing human capital. Ahead in using Artificial Intelligence. “91%

Technology 170

Technology Brands Customer Experience Omnichannel 170

Experience Investigators by 360Connext

JULY 7, 2023

In this webinar replay, you’ll discover: How to tell if your CX goals were reasonable and set up properly to achieve success 5 questions you can use to ensure that other leaders within your organization understand – and appreciate – what you’re trying to accomplish An easier way to ensure that everyone in your organization understands CX (..)

2023 257

2023 Webinar Customer Experience Feedback 257

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

Customers That Stick

MARCH 18, 2020

Are Customer Reviews Reliable? So, one of the first questions when asking if reviews are reliable is simply how many reviews there are. You’re much safer trusting large number averages than you are individual reviews. Individual reviews can be biased in both directions. The answer is simple.

Books 78

Books Customers Customer Relationships Interaction 78

Joe Rawlinson

MARCH 14, 2018

You probably already know how important the voice of the customer is for your business, but are you placing equal importance on finding the time to read them? Reading your reviews can do wonders for your business, and in this post, you’ll learn why. Here are three critical reasons to be reading your customer reviews.

B2C 94

B2C Customers Connections Feedback 94

BirdEye

AUGUST 28, 2023

Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. But the process can be complex.

Feedback 52

Feedback Demo Entertainment Customers 52

Joe Rawlinson

SEPTEMBER 30, 2015

If you put yourself out there as a business, you better prepare for dealing with dissatisfied customers. Since consumers have developed a habit of checking online reviews before purchasing a product, it’s in your best interest to learn how to handle negative reviews. Learn how review websites work.

Social Media 146

Social Media Consumers Customers Banking 146

ReviewTrackers

NOVEMBER 27, 2017

One of the most effective ways to build and improve your online business reputation is to get more and better online reviews. Reviews, after all, are a powerful marketing weapon — and an important research tool for consumers on their path to purchase. Reviews inspire twice as much trust as general social networking “likes”.

Automotive 113

Automotive Consumers Hotels Social Media 113

ijgolding

AUGUST 20, 2015

I was inspired to create my own methodology for writing Customer Experience Reviews by reading and watching the plethora of infamous restaurant critics who are regularly in the public eye. Date Review Conducted. CX Review Total Score. Let the review begin! Accessibility – CX Review Score 9/10. Stars Awarded.

Customer Experience 121

Customer Experience Customers 2015 Travel 121

CustomerSuccessBox

NOVEMBER 3, 2021

What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting can be referred to as a conversation to keep in touch with the customer for a good discussion of the ongoing tasks and accomplishments.

Customers 52

Customers Customer Success Presentation Engagement 52

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? The QBR has become an industry staple—and polarizing topic—in customer success. QBRs, when designed with respect to customer needs, are an effective tool to gain strategic alignment between a vendor and an account.

Presentation 52

Presentation Customers Engagement Customer Success 52